Hays Travel - Bromsgrove Reviews 

781
TrustScore 5 out of 5

4.9

92 High Street, B61 8EX Bromsgrove, GB


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Rated 5 out of 5 stars

Not rushed took time to discuss what I wanted and really helpful with what requirements there are for the holiday. It's so good to be able to have an actual face to face experience and conversation th... See more

Rated 5 out of 5 stars

Andrew was extremely helpful and got us our holiday at a great price. Also very knowledgeable when we were asking about places we were thinking about for our next holiday. Will definitely go back to b... See more

Company replied

Rated 5 out of 5 stars

Been there for many years also redditch but staff are absolutely amazing help with all my needs and never no trouble polite all ways I never go any where else for my cruises 🚢

Company replied

Rated 5 out of 5 stars

Natalie at Hays as per usual helped us book our next holiday. Hays really is a one stop holiday shop, from booking to travel money to insurance they can sort it all. Weve been booking with Hays for... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 92 High Street, B61 8EX, Bromsgrove, United Kingdom

  • 01527903968

4.9

Excellent

TrustScore 5 out of 5

781 reviews

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4.9

All reviews

(781)

122,751 reviews in the last 12 months

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Rated 5 out of 5 stars

Not rushed took time to discuss what I…

Not rushed took time to discuss what I wanted and really helpful with what requirements there are for the holiday. It's so good to be able to have an actual face to face experience and conversation there's too much pressure to do everything on line or even over the phone .

July 10, 2026
Rated 5 out of 5 stars

Been there for many years also redditch…

Been there for many years also redditch but staff are absolutely amazing help with all my needs and never no trouble polite all ways I never go any where else for my cruises 🚢

July 17, 2026
Hays Travel - Bromsgrove logo

Reply from Hays Travel - Bromsgrove

Thank you for your wonderful review! We are so pleased to hear that our team consistently provides amazing service and helps with all your needs. We truly appreciate your loyalty and look forward to assisting you with many more cruises.

Rated 5 out of 5 stars

Andrew was extremely helpful and got us…

Andrew was extremely helpful and got us our holiday at a great price. Also very knowledgeable when we were asking about places we were thinking about for our next holiday. Will definitely go back to book our next one.

July 15, 2026
Hays Travel - Bromsgrove logo

Reply from Hays Travel - Bromsgrove

Thank you for your wonderful feedback! We are so pleased to hear that our team provided excellent service and helped you find a great holiday. We look forward to helping you with your next one!

Rated 5 out of 5 stars

Helpful staff

The person I spoke to was very helpful in looking at various options for the holiday I wanted to book, and was knowledgeable about exploring different things.

July 9, 2026
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Reply from Hays Travel - Bromsgrove

Thank you for your wonderful feedback! We are so pleased to hear that you found our team helpful and knowledgeable in exploring different options for your holiday. We appreciate your kind words!

Rated 5 out of 5 stars

Morgan was great as usual

Morgan was extremely helpful and professional as ever. We will continue to visit for all our holiday bookings

July 8, 2026
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Reply from Hays Travel - Bromsgrove

Thank you so much for your wonderful feedback! I am so happy that you found my service professional. It is always a pleasure to book your trips. I look forward to booking your next adventure! -Morgan

Rated 5 out of 5 stars

We always book our holidays with Hays…

We always book our holidays with Hays Travel.
The service is excellent, they have always found what we have asked for including good value.
The staff are very friendly and go the extra mile for you.

June 27, 2026
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Reply from Hays Travel - Bromsgrove

Many thanks for a lovely review, if you need anything please just let us know. Kind regards,
Andrew

Rated 5 out of 5 stars

From the moment we entered the door…

From the moment we entered the door nothing was any trouble for all the staff. Very professional and everybody had a smile. We got sorted in no time booked and paid for a holiday all sorted just as we wanted. Mind you we do come here every year for both our holidays each year.

June 30, 2026
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Reply from Hays Travel - Bromsgrove

Great review thank you for giving your feedback We love what we do and hope that comes across - Natalie Manager

Rated 5 out of 5 stars

Top marks to Natalie

Natalie at Hays as per usual helped us book our next holiday. Hays really is a one stop holiday shop, from booking to travel money to insurance they can sort it all.
Weve been booking with Hays for the last 5 years and can honestly say have total confidence in them to always deliever a great package with people who really know what they are talking about.

June 27, 2026
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Reply from Hays Travel - Bromsgrove

This is fabulous Thank You very much for leaving such great feedback. We love what we do. where has 5 years gone... :)

Rated 5 out of 5 stars

Great customer service

Great customer service over the phone booking a holiday today. To hot to go in store, but Hannah was great and sorted everything quickly for me 10/10

June 26, 2026
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Reply from Hays Travel - Bromsgrove

Thank You for giving us a review - Glad Hannah was efficient and made it a swift and easy process & of course a lovely holiday....

Rated 5 out of 5 stars

ALL GOOD

ALL GOOD, ERY PATIENT AND HELPFULL

June 10, 2026
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Reply from Hays Travel - Bromsgrove

Thank you for your 5* Review, we are glad to be able find you your holiday.

Rated 5 out of 5 stars

Delightful booking experience with…

Delightful booking experience with Hannah who was helpful and efficient

June 16, 2026
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Reply from Hays Travel - Bromsgrove

Yeah this is amazing - Thank You so much for leaving this review its great to get feedback and even better when its positive. Fabulous

Rated 5 out of 5 stars

Hassle free booking

Welcoming store, clean and tidy. Greeted by Andrew who, with great patience, was a very knowledgeable and was able to suggest various locations that well fitted our requirements. Holiday booked and looking forward to it. a very easy and stress free experience. Thank you

June 18, 2026
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Reply from Hays Travel - Bromsgrove

Thank You for taking the time to give this review - We adore what we do and glad you have booked your holiday through us.

Rated 5 out of 5 stars

I tried to book my flights on line…

I tried to book my flights on line which turned into a nightmare.

I went to my local Hays Travel and everything was all sorted, booked and paid for in about 10 minutes.

The staff was very helpful, listened to my requirement and was able to help in a very efficient kindly manner.

I will never try and book flights myself again, but always use my local Hays Travel (Bromsgrove).

June 14, 2026
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Reply from Hays Travel - Bromsgrove

We are so glad we managed to help you, have a lovely break away. Very best wishes Andrew

Rated 4 out of 5 stars

A trip to Dublin

I went into Hayes travel to enquire about flights from Birmingham to Dublin in July as I plan to visit a good friend there for a few days.
Hannah was the lady who helped me she was very friendly and was very efficient, she very quickly gave me some options to consider. I returned another day to explore more options & again Hannah was very informative. After confirming the details with my friend I was then able to phone and book the flights over the phone the following day. I received an email/receipt straight away,so I was impressed

June 13, 2026
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Reply from Hays Travel - Bromsgrove

Thank You for leaving a informative review - Great to know that we have been efficient and have secured those flights.

Rated 5 out of 5 stars

Great service

Great service. Very friendly helpful staff.

June 2, 2026
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Reply from Hays Travel - Bromsgrove

Many thanks for your lovely review, we really do
appreciate it

Rated 5 out of 5 stars

Amazing staff

I Always use hays travel the staff in your bromsgrove store are amazing so helpful
The service is next to none.
Andrew served me very helpful nothing was to much trouble when booking my hoilday

June 5, 2026
Hays Travel - Bromsgrove logo

Reply from Hays Travel - Bromsgrove

Julie Owens,

Thank you for your wonderful feedback! We are so pleased to hear that our team provided such helpful service for your holiday booking.

Kind Regards
Hays Travel

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