Easy to walk in, have a chat, get exactly what we want, pay and walk out again! Nice people, professional and efficient, no messing around swearing at the laptop!
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See what reviewers are saying
Great personal service delivered at Hays Travel in Bromsgrove - again. After discussing our holiday requirements with friends we called into Hays Travel who swiftly organised our Winter Break in Tene... See more
Company replied
Demi was excellent Great knowledge of the area we were going places to visit. Guides to the culture and advice on local adventures. Making sure all aspects were covered, advice would be available... See more
Company replied
Natalie at Hays as per usual helped us book our next holiday. Hays really is a one stop holiday shop, from booking to travel money to insurance they can sort it all. Weve been booking with Hays for... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
92 High Street, B61 8EX, Bromsgrove, United Kingdom
- 01527903968
4.9
Excellent
820 reviews
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Scott was friendly helpful and got the…
Scott was friendly helpful and got the transaction complete. I understood what happens next.
April 5, 2026
Reply from Hays Travel - Bromsgrove
We're happy to hear that the transaction was completed smoothly and that everything was clearly explained. Thank you for your positive feedback.
Great Experience …
Andy instore listened to what i was looking for took his time and holiday was booked. They loved my little dog too.
April 5, 2026
Reply from Hays Travel - Bromsgrove
We love dogs here. Thank You for your lovely review - A fab review that is appreciated.
Hays staff absolutely brilliant
Hays staff absolutely brilliant. Always happy to go the extra mile. Call back when they say they will and very patient answering questions.
Thank you Debbie !!
April 11, 2026
Reply from Hays Travel - Bromsgrove
Thank You for taking the time out to give your review
This is greatly appreciated and I will pass this on to Deb for you. Hays Travel Bromsgrove
We are very happy with the service we…
We are very happy with the service we had a very nice agent
We booked a cruise
thank you
March 26, 2026
Reply from Hays Travel - Bromsgrove
Thank You for your review and glad that we are a part of your holiday experience Team Bromsgrove
Reply from Hays Travel - Bromsgrove
This is great to - Thank You for taking the time to give your review
Hays Travel Bromsgrove
My Daughter and I booked our fly cruise…
My Daughter and I booked our fly cruise at Hayes travel Bromsgrove with Morgan who is very friendly and professional she is also very knowledgeable this our second cruise we have booked with Morgan highly recommend Hayes travel and Morgan.
March 27, 2026
Reply from Hays Travel - Bromsgrove
We appreciate you sharing your booking experience with us. We're happy to hear that our team member is friendly, professional, and knowledgeable. We appreciate your recommendation.
Excellent service.
March 19, 2026
Reply from Hays Travel - Bromsgrove
Thank you for leaving such a great review, we are so pleased to hear you had excellent service when booking your holiday with us!
Couldn't have been more helpful
Couldn't have been more helpful
With the knowledge of booking the cruise to suit my requirements
March 22, 2026
Reply from Hays Travel - Bromsgrove
Thank You so much for your 5* review great to know that you will be going on that lovely cruise. Your input is greatly appreciated
Scott was very helpful easy to talk too…
Scott was very helpful easy to talk too and answered all of our questions politely and professionally.
March 18, 2026
Reply from Hays Travel - Bromsgrove
Thank you ever so much for your kind review! I am ever so pleased that we have managed to arrange this fantastic holiday for you. If you require anything else in the meantime, please don't hesitate to get back in contact with our friendly team! ~ Scott
Can't go wrong with HAYS TRAVEL
I have just used Hays Travel a second time. They are amazing, the staff are so pleasant and nothing is too much for them to make sure everything goes like clockwork.
March 17, 2026
Reply from Hays Travel - Bromsgrove
Thank You so much for leaving such a great review. Looking forward to your next adventure with us. Hays Travel Bromsgrove
10 out of 10 for staff
Morgan was such a lovely girl help us all the way through our booking for Benidorm tha k you Hays travel
March 17, 2026
Reply from Hays Travel - Bromsgrove
Morgan will be delighted to know that you have had a great experience booking your fantastic trip - Amazing customer service is what we pride ourselves in.
Reply from Hays Travel - Bromsgrove
Thank You for taking the time to give your review - Greatly appreciated.
Professional and helpful member of staff
The second holiday we have booked at Hays Bromsgrove this year, Natalie was very helpful and completely professional making sure we had the best flight times and the weeks that we wanted , in the hotel that we wanted ,with a suitable room.
March 6, 2026
Reply from Hays Travel - Bromsgrove
Dear Mr Smith
Natalie here, Thank you for giving such a positive review - and a pleasure for me to book your holiday - doing what we love everyday makes it all worth while.
Very helpful and excellent service😀
March 13, 2026
Reply from Hays Travel - Bromsgrove
Thank You for your review - and giving great service is what we pride ourselves on her at Bromsgrove - here is to your next adventure
Really impressed with the knowledge…
Really impressed with the knowledge that Dee had. She had just visited New Zealand and was able to share her experiences with us. She listened to what we wanted out of the holiday and then found the tour that best fitted our requirements and our physical abilities. She showed us which optional excursions were available and advised of their suitability. She was knowledgeable, friendly and efficient.
The layout of the room could do with rethinking though. My husband is deaf and although he has hearing aids he finds it difficult to hear in a noisy environment. Because the travel agents is open plan it was very noisy with other customers and advisors chatting.
March 5, 2026
Reply from Hays Travel - Bromsgrove
We're happy to hear that you found our advisor's knowledge and service helpful in planning your New Zealand holiday. We are so pleased your experience was so positive with us. We appreciate your feedback regarding the room layout and noise levels. We'll consider this as we explore options to improve the environment for all our customers.
Bromsgrove, Hays Travel
Hays was recommended to me and they…
Hays was recommended to me and they were excellent. Natalie in particular was extremely knowledgeable and helpful. I felt confident that i was in good hands.
March 10, 2026
Reply from Hays Travel - Bromsgrove
We appreciate you recommending us! We're so glad to hear that you had a great experience and felt confident in our service. Thank you for your positive feedback!
Very informative as we were booking our…
Very informative as we were booking our very first cruise.
We have used Bromsgrove Hays before, we have always had very good customer service the staff have good knowledge of all you need to book a holiday & the Hays money card is also worth getting 👍
March 5, 2026
Reply from Hays Travel - Bromsgrove
We appreciate you taking the time to leave us a review. We're happy to hear that you found our team informative as you booked your first cruise. We're also glad you value our money card and our customer service. We look forward to booking your future adventures.
Friendly and helpful thank you
February 26, 2026
Reply from Hays Travel - Bromsgrove
You are more than welcome - Thank You for booking your holiday (s) with us.
Sat and listened to all my ideas
Sat and listened to all my ideas. Went in didn't have a clue where I wanted to go. Looked a lots of dates. Finding out what holiday would suit times. Took time and we managed to book.
March 5, 2026
Reply from Hays Travel - Bromsgrove
How I love this review. Thank You for taking the time out to do this. your next adventure awaits
Regards Natalie - Assistant Manager
Andrew was very knowledgeable and made…
Andrew was very knowledgeable and made us feel at easr
February 25, 2026
Reply from Hays Travel - Bromsgrove
Great to know this and thank you for your review
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