Easy to walk in, have a chat, get exactly what we want, pay and walk out again! Nice people, professional and efficient, no messing around swearing at the laptop!
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See what reviewers are saying
Great personal service delivered at Hays Travel in Bromsgrove - again. After discussing our holiday requirements with friends we called into Hays Travel who swiftly organised our Winter Break in Tene... See more
Company replied
Demi was excellent Great knowledge of the area we were going places to visit. Guides to the culture and advice on local adventures. Making sure all aspects were covered, advice would be available... See more
Company replied
Natalie at Hays as per usual helped us book our next holiday. Hays really is a one stop holiday shop, from booking to travel money to insurance they can sort it all. Weve been booking with Hays for... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
92 High Street, B61 8EX, Bromsgrove, United Kingdom
- 01527903968
4.9
Excellent
820 reviews
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Recent booking
Each time we book a holiday with Hays the staff are helpful, courteous and pleasant, going out of their way to please.
May 28, 2026
Reply from Hays Travel - Bromsgrove
Thank you for your wonderful 5-star review! We are so pleased to hear our team consistently provides excellent service.
He booked the holiday we wanted at the…
He booked the holiday we wanted at the best price
May 24, 2026
Reply from Hays Travel - Bromsgrove
This is great news. Thank you for leaving this review,.
Staff are always happy to help and not…
Staff are always happy to help and not rush you.
Very professional whilst giving the personal touch
May 23, 2026
Reply from Hays Travel - Bromsgrove
Thank You for leaving a review - We pride ourselves in giving the best customer service - Team Bromsgrove
Reply from Hays Travel - Bromsgrove
Thank You for leaving a fab review - I love booking your holidays for you and the family.
Hays Travel
We booked our Holiday through HaysTravel has we always do they arevery helpfull friendly can't do enough for you,especialy Natillie who always gets us a great deal
Thank you Hays Travel
May 16, 2026
Helpful staff
Helpful staff! Pleasant,knowledgable and very helpful. Demi - you are a star! Thank you.We will be using Hayes travel for all our holiday needs.
May 2, 2026
Reply from Hays Travel - Bromsgrove
This is great feedback - thank you for taking the time to give Demi a review- Thank You.
Reply from Hays Travel - Bromsgrove
We appreciate your kind review; we are so happy to hear that our staff made your visit a great one. We hope you choose us to arrange your next trip!
Very good customer service.
We were served by a young lady called Demi...She was in training and she was very good..was not aware until completion when she mentioned we were her 1st coach booking..very professional
May 12, 2026
Reply from Hays Travel - Bromsgrove
We're happy to hear that you had a positive experience in Bromsgrove. We appreciate you mentioning the team member and we're glad that their service impressed you. Thank you for your feedback.
Hi went to hays travel Andrew was…
Hi went to hays travel Andrew was really great and helped us to choose the right holiday for us
May 5, 2026
Reply from Hays Travel - Bromsgrove
We're happy to hear that our assistance helped you choose the right holiday! Thank you for sharing your positive experience with us. We hope you choose us to book your future adventures!
Very happy with efficient and helpful assistance.
I visited your Bromsgrove shop after having a telephone conversation the previous day with Natalie. Unfortunately Natalie was busy with another customer but Morgan was able to find my details and assist me most efficiently. I was happy to proceed with my booking especially as Morgan was able to source a £100 discount for me.
May 8, 2026
Reply from Hays Travel - Bromsgrove
We're so happy to hear about the great service you received in our shop! We're glad that we could assist you efficiently and find a discount for your booking. Thank you for sharing your positive experience with us!
Reply from Hays Travel - Bromsgrove
Thank you for leaving us a great review. We are so pleased you were happy with the service provided by our travel consultant
Reply from Hays Travel - Bromsgrove
We appreciate you sharing your kind words; we are so glad you found our team helpful, knowledgeable and welcoming.
Reply from Hays Travel - Bromsgrove
Great to hear this - we adore the job that we do and appreciate this. Team Bromsgrove
Excellent price for Worldwide Travel Insurance from Demi
My partner and I had been shopping around for an annual worldwide travel insurance policy for quite some time, struggling to find the right cover at a reasonable price. Demi Barratt was incredibly helpful throughout the entire process.
Demi was able to source a policy that included cruise cover, which we specifically needed for our Mediterranean cruise on P&O’s Azura in October and our Caribbean cruise on P&O’s Britannia in February. Although the policy was around £50 more than what we paid with Hays Travel two years ago, Demi still managed to secure a quote that was £150 cheaper than anything we had found online.
Communication was excellent from start to finish. Demi kept us fully updated on prices and clearly advised who we needed to contact regarding pre-existing medical conditions before the policy was issued. Everything was explained clearly and professionally, making the whole process stress-free.
Thank you, Demi, for such outstanding service. Highly recommended.
Chris & Darren
Bournemouth, UK
April 26, 2026
Reply from Hays Travel - Bromsgrove
We're so happy to hear that you had a positive experience finding the right travel insurance. It's great that the policy met your specific needs, including cruise cover, at a competitive price. We appreciate your recommendation and are delighted we could provide outstanding service and a stress-free process for you both.
Saw Hannah at Hays travel Bromsgrove…
Saw Hannah at Hays travel Bromsgrove and she provided first class customer service
April 22, 2026
Reply from Hays Travel - Bromsgrove
We're happy to hear that you received first-class customer service. Thank you for sharing your positive experience with us; we appreciate it.
Excellent Service
I research where I fancy travelling to & shortlist the hotels before visiting my local Hays store. Natalie in there has known me & my partner for years & knows what we like & don't like from a holiday. Always very helpful & goes the extra mile for us.
April 12, 2026
Reply from Hays Travel - Bromsgrove
We appreciate you taking the time to share your kind words. It's great to know that our team member's familiarity with your preferences enhances your holiday planning. We always aim to provide helpful, personalised service.
Reply from Hays Travel - Bromsgrove
We appreciate you sharing your kind words about our helpful and friendly staff! We are so happy to be your number 1 travel agent.
Great service and knowledgeable staff.
April 14, 2026
Reply from Hays Travel - Bromsgrove
We appreciate you sharing your experience. We are so happy to hear that our team could provide great support with their knowledge.
Andrew
Andrew, at the Bromsgrove branch, is thoroughly professional and knowledgeable. He is most welcoming and gives you all the time you need.
April 7, 2026
Reply from Hays Travel - Bromsgrove
We appreciate you taking the time to leave us such a complimentary review. We are so glad that you felt welcomed and well-informed during your visit.
Amazing service from Morgan and she…
Amazing service from Morgan and she found me exactly what i wanted
April 15, 2026
Reply from Hays Travel - Bromsgrove
We're happy to hear that you received amazing service and that we could find exactly what you wanted. Thank you for your feedback and coming to book with us in our Bromsgrove branch! We hope you choose us to arrange your next holiday plans.
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