Andrew was so informative and was extremely knowledgeable about the different holiday destinations. He helped us find the perfect holiday in only an hour after we had been looking for months on our... See more
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See what reviewers are saying
Easy to walk in, have a chat, get exactly what we want, pay and walk out again! Nice people, professional and efficient, no messing around swearing at the laptop!
Company replied
Great personal service delivered at Hays Travel in Bromsgrove - again. After discussing our holiday requirements with friends we called into Hays Travel who swiftly organised our Winter Break in Tene... See more
Company replied
Demi was excellent Great knowledge of the area we were going places to visit. Guides to the culture and advice on local adventures. Making sure all aspects were covered, advice would be available... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
92 High Street, B61 8EX, Bromsgrove, United Kingdom
- 01527903968
4.9
Excellent
820 reviews
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Andrew was very knowledgeable and made…
Andrew was very knowledgeable and made us feel at easr
February 25, 2026
Reply from Hays Travel - Bromsgrove
Great to know this and thank you for your review
The service was friendly and efficient
The service was friendly and efficient, helpful and courteous!
March 4, 2026
Reply from Hays Travel - Bromsgrove
This is amazing to know - we love what we do here at Hays and glad that you do too - Natalie Assistant Manager
Natalie is a great asset to Hays.She…
Natalie is a great asset to Hays.She was very helpful and efficient,everything explained clearly
A pleasure to to business with
March 3, 2026
Reply from Hays Travel - Bromsgrove
Thank You for your fabulous review - this is amazing feedback and glad to be part of your holiday journey. Natalie - Assistant Manager.
Great customer experience
Andrew was very knowledgeable and informative help us find the right resort and accommodation we were looking for
February 28, 2026
Reply from Hays Travel - Bromsgrove
Thank You for your response.
Its great to know we did our job well.
Reply from Hays Travel - Bromsgrove
thank you so much for your lovely review! Have a fabulous trip to see your family!
Dealt with 3 members of staff
Dealt with 3 members of staff, all equally friendly, efficient and patient!
February 21, 2026
Reply from Hays Travel - Bromsgrove
thank you so much for your review :) we are glad you were happy about the service you received, we are glad to help.
Christine
Andrew was extremely helpful very professional sorted out all of my problems . It took Andrew two hours to achieve this. He was absolutely brilliant..
February 24, 2026
Reply from Hays Travel - Bromsgrove
This is such a lovely review to read Mrs Swain, thank you so much! we will make sure to pass on your comments to Andrew :)
Reply from Hays Travel - Bromsgrove
thank you for booking Mr Pincher :) always a pleasure to see you.
I've been with hays travel for a long…
I've been with hays travel for a long time now and always had brilliant service and brilliant holidays.
Very friendly always willing to help you get the right holiday x
February 24, 2026
Reply from Hays Travel - Bromsgrove
Thank you so much for your lovely review and for being a loyal customer :) it is always a pleasure to see you
Holiday to NYC
The lady looking after us, Natalie, was very helpful, patient and informative
February 24, 2026
Reply from Hays Travel - Bromsgrove
We appreciate you sharing your experience. We're so glad that our team member was helpful, patient, and informative during your booking.
bromsgrove, Hays Travel
Super friendly staff
Super friendly staff, nothing was too much trouble.
I would like to make a special mention to Debbie for her patience in finding our holiday answering all of our questions thank you we can't wait!
February 22, 2026
Reply from Hays Travel - Bromsgrove
Thank you so much for your kind words! We are happy to hear you had a great experience!
Good quality service.They “listen” to…
Good quality service.They “listen” to what you want.
February 22, 2026
Reply from Hays Travel - Bromsgrove
Thank You so much for leaving a review, it makes our day.... Team Bromsgrove
Reply from Hays Travel - Bromsgrove
Thank you for mentioning Debbie, is great to have feedback of a positive note..
Regards Team Bromsgrove
Once again Scot delivered
Once again Scot delivered, he is very passionate about making our holiday perfect and he has done it again, Cape verde booked and paid for just the count down now. Thank you Scot 😊
February 21, 2026
Reply from Hays Travel - Bromsgrove
OOOOO What at fantastic review
Thank You for taking the time to let us know just how amazing our Scott is. This is why we do what we do.
Excellent Service as usual many thanks
February 13, 2026
Reply from Hays Travel - Bromsgrove
Thank you ever so much for your kind words Mr Purnell, I'm glad we have secured your holiday and have something to look forward to, to get you through this wet winter! ~ Scott
Awkward customer happyHad a complicated query which was dealt…
Had a complicated query which was dealt with professionally and with smiles
February 20, 2026
Reply from Hays Travel - Bromsgrove
Thank you so much for booking with us again and for leaving us such a kind review :) we appreciate it!
Reply from Hays Travel - Bromsgrove
Thank you so much for booking with us and for leaving such a great review, we really do appreciate it! Nepal is going to be an amazing trip!
Was looked after by Morgan excellent…
Was looked after by Morgan excellent went through everything with me til all was sorted as I wanted it . I have always found with all Hays staff they will carry on til all is just as you wish.!Thank you!
February 17, 2026
Reply from Hays Travel - Bromsgrove
Mrs Perks,
We're so happy to hear that you were well looked after and that our team ensured everything was just as you wished. Thank you for your positive feedback! It is always a pleasure to book your trips.
bromsgrove, Hays Travel
Dealt with the usual efficiency
Dealt with the usual efficiency . No problems , great service .🤙
February 18, 2026
Reply from Hays Travel - Bromsgrove
Thank you so much for your kind review, we are delighted you have booked with us again :)
Your staff member was really good.she…
Your staff member was really good.she was patient and thorough when researching our planned trip to Lisbon.
February 11, 2026
Reply from Hays Travel - Bromsgrove
Mr Beeston,
We appreciate you taking the time to leave us such a complimentary review! We're so glad that our staff member was able to assist you with your trip.
bromsgrove, Hays Travel
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