Hays Travel - Broughton Reviews 

We booked our honeymoon recently, staff were so friendly, took time to show us places, read reviews of places we liked & asked about our wedding too. Charlotte booked our honeymoon for us she was lovely, so friendly and also recommended places to visit while we are away in Mexico. Thank you x

Felt very happy when phoned. Gave me all details which matched wot I wanted.
Went to shop seen Diane who spoke to me on phone. Went threw holiday details. Agreed wit I wanted so I paid.
Atmosphere very pleasant, friendly advice, documents explained, all paper work like tickets transfers,hitel all explained.
I would recommend hays travel to family and friends. Thank you for your help x

Excellent service nothing was to much trouble we got just what we wanted a very happy customer

Excellent service, so much help with our booking. Always had good service with Hays Broughton. 4th year booking with them. Thank you to Aleah for having patience and helping

Friendly and knowledgeable

Excellent service and we booked 2 holidays

Patient
Informative
Ruby in branch was great

Listened to and then shown options

Wonderful customer service from Charlotte , excellent knowledge and so friendly and helpful- thank you !

DAN WAS FANTASTIC AGAIN HE KNOWS WHAT WE WANT AS ALWAYS WELL DONE DAN

Chloe was brilliant very professional, knowledgeable & really patient. We enjoyed the whole experience well done.

Because time was limited, I had phoned ahead giving details of what my Sister-in-law and I needed from our Cruise. I thought that would help both your assistant and ourselves. Sadly, nothing was on the system, so everything started from scratch. So this caused us to sit having coffee while assistant scrolled.
I have used Hays travel before, and found them very attentive. I was disappointed this time

It was the morning of the first of April that we ventured out to book a special holiday to celebrate our 40th wedding anniversary. I must admit as a couple of pensioners we were not too bothered that it was April fools day butwe did manage a nervous laugh about it.
We were the first customers of the day and we were greeted with a cheery good morning and a pleasant smile.
That put us at ease and Charlotte quickly took up the mantle of sorting us out.She quickly established what we were looking for and set about finding something that would suit, She looked as if she really enjoyed the challenge of matching our requirements .
She was efficient and effective as well as appearing very happy with her job looking as if it was giving her great pleasure satifying her customers needs,
It was a great pleasure for us being looked after by this very professional and pleasant young lady obviously a great asset to Hays Travel. As Charlotte was busying herself on her computer screen I was very impressed by the staff
who all looked the part in their uniforms
the store too was very clean and tidy making for an all round pleasant experience for my wife and myself , I cannot praise Charlotte enough for her
empathy with two old folks and the whole transaction was carried out with
a smooth professionalism.If our special holiday is as good as Hays we are in for a great holiday,of course with such a happy customer have no doubt we will be back and will be passing our experience on to friends and family, we would really appreciate if you could let Charlotte know how much we appreciated her care and attention.
Best regards
Roger and Doreen Wilds

We were warmly greeted, asked if they could help, asked us to take a seat then offered us a drink, we were regularly checked on and when someone became available we were helped to book our cruise

Emilia always smiling and very helpful.

This is the second holiday we booked through Hays in Broughton. Staff are very patient and helpful. Aleah was extremely accommodating with us and helped us secure a lovely holiday! Thank you so much! Will definitely use you again!

The same agent that we had when we booked our first holiday a few weeks before. She was very helpful and guided my wife and I through the booking of our holiday, she was very helpful and gave us some very good advice.

Very helpful and friendly staff. The information was brilliant on the places we were enquiring about, one of the staff had been there.
We went to book a hoilday and ended up booking two,excellent deals on our hoildays. If you have the time sit, they'll find you a hoilday that your happy with

I always book with Hays Travel as the staff are excellent and always helpful. Have booked holidays at the Broughton Branch. If you aren't sure where to head to they are so knowledgable regarding hotels and countries, there always seems to be someone that has visited the country and knows of a good hotel so peace of mind too!