Amelia was just so patient and very helpful We had a friend that has a serious medical condition and Amelia was very professional and checked with P&O to make sure that our holiday would cater for h... See more
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Excellent service and knowledge of the holiday I was booking. Gave me options to choose from which was very helpful in my final decision. Every step explained to me so I understood exactly what the bo... See more
I have 2 up coming holidays booked with hays travel. I always book with Natalie always goes above and beyond to accommodate me. I have had some amazing holidays with Hays. All the staff are very... See more
Was very helpful and extremely knowledgeable and helped us pick our first cruise which we are really looking forward too thanks sincerely and hopefully book with you again soon
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, United Kingdom
- 01244455791
4.9
Excellent
2K reviews
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Always book with hays as the staff are…
Always book with hays as the staff are so friendly and so helpful nothing is too much trouble
August 15, 2026
The young lady that helped us was very…
The young lady that helped us was very professional and helpful would definitely use hays travel again
August 21, 2026
Amelia was just so patient and very…
Amelia was just so patient and very helpful
We had a friend that has a serious medical condition and Amelia was very professional and checked with P&O to make sure that our holiday would cater for her Celiac condition.
Thank you Amelia
July 29, 2026
Broughton store
The representative that I dealt with was professional and knowledgeable.
August 19, 2026
Booking a cruise.
Excellent service and knowledge of the holiday I was booking. Gave me options to choose from which was very helpful in my final decision. Every step explained to me so I understood exactly what the booking was and what I needed to know. The staff I dealt with were very patient and understood exactly what I needed to know about my booking.
August 13, 2026
Was very helpful and extremely…
Was very helpful and extremely knowledgeable and helped us pick our first cruise which we are really looking forward too thanks sincerely and hopefully book with you again soon
August 17, 2026
Natalie was extremely helpful quick and…
Natalie was extremely helpful quick and professeional
August 18, 2026
Hays travel is great.
I have 2 up coming holidays booked with hays travel. I always book with Natalie always goes above and beyond to accommodate me. I have had some amazing holidays with Hays. All the staff are very helpful and knowledgeable nothing too much for them
August 18, 2026
As always a very pleasant experience.
As always a very pleasant experience.
Very informative, no hard selling.
Not rushed and offered a drink.
Next years holiday booked.
Will be back.
August 16, 2026
Iioni was very helpful she sorted out…
Iioni was very helpful she sorted out a very good holiday for us at a reasonable price .
August 8, 2026
Fantastic team at Hays Broughton always…
Fantastic team at Hays Broughton always helpfull and friendly would book anywhere else😊
August 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I booked the holiday as a surprise for…
I booked the holiday as a surprise for my wife. I was told this was a 4 star hotel, more 2 to 3. The hotel reception was rude on arrival, when asked about all inclusive history response was, it's not the Carribbean!! No help with luggage to room, room dirty, hair in bed, human waste on curtain, bathroom shabby. Not at tall happy with what I was sold.
August 9, 2026
Reply from Hays Travel - Broughton
Hi Mark
I can see that you away on the holiday at the moment if you have any problems with the hotel there is On-Holiday Support Team resort number to call which is 0330 123 5025 which will deal with any hotel issues. On your return we are to here to help if you would like to send a formal complaint to the tour operator.
Natalie always goes out her way to get…
Natalie always goes out her way to get us the best deals on everything
August 15, 2026
Very helpful staff
Very helpful staff. Still looking for another holiday.
Hope your staff can find me one.
August 5, 2026
Staff made the holiday booking process…
Staff made the holiday booking process extremely easy and pleasant.
August 6, 2026
Great service
Visited the broughton park branch after seeing a poster in the window . We were helped to find an amazing holiday by Emellia who was very knowledgeable and helpful . A credit to your company
August 11, 2026
Unprompted review
Worth the wait
There was a bit of a wait for a travel agent but when the store manager got to us she was very helpful and gave us a great deal
July 29, 2026
Ceri was efficient and pleasant
Ceri was efficient and pleasant. She was also very good in helping me find the perfect holiday.
August 10, 2026
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