Dan was so helpful, full of suggestions and very knowledgeable. It was a pleasure to have him help choose our holiday destination and then get is a really good price too.
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We booked our honeymoon recently, staff were so friendly, took time to show us places, read reviews of places we liked & asked about our wedding too. Charlotte booked our honeymoon for us she was love... See more
Company replied
Always book our holidays at this branch. The staff are so friendly and helpful, in particular, Natalie. She always goes the extra mile with information and advice, she is a star, nothing is too much t... See more
Company replied
Felt very happy when phoned. Gave me all details which matched wot I wanted. Went to shop seen Diane who spoke to me on phone. Went threw holiday details. Agreed wit I wanted so I paid. Atmosphere... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, United Kingdom
- 01244455791
4.9
Excellent
2K reviews
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Always book with Hays friendly staff …
Always book with Hays friendly staff excellent customer service 👌 keep up thr good work.
May 18, 2026
Satisfied customer.
We went in with our own idea of a holiday and your assistant did her very best to accommodate.
May 10, 2026
Excellent communication
Excellent communication, quick response to emails from Ruby Edwards who offered great recommendations.
May 16, 2026
Seamless service with a smile.
We were made to feel very welcome. The booking was made very easily. We came away very happy.
May 14, 2026
Friendly yet professional staff
May 13, 2026
Dan was so helpful
Dan was so helpful, full of suggestions and very knowledgeable. It was a pleasure to have him help choose our holiday destination and then get is a really good price too.
May 13, 2026
Very relaxing no pressure and a holiday…
Very relaxing no pressure and a holiday to look forward too
May 12, 2026
Family holiday 2026
Went in with my family to book a holiday for 8 had chosen a hotel before so advisor found the deal and recommended it as had customers there as we spoke and others who had just come back highly recommended so was pleased about that.. very easy to book the holiday lovely pleasant advisor who went through everything a couple of times to make sure all was right so overall a great experience 👍
May 10, 2026
The staff were really helpful and…
The staff were really helpful and friendly, they suggested a dream holiday we hadn’t thought of and the booking process was very simple
May 11, 2026
Outstanding service
Very friendly, efficient and pleasant experience. Ill go back every time
May 8, 2026
Dan was excellent again
Dan was excellent again. Booked another cruise quickly. Got the cabin we wanted. So easy and efficient. Many thanks 😊. Keep up the good work 👏
April 29, 2026
Friendly and efficient service from…
Friendly and efficient service from start to finish. Took less than half an hour to find and book our requested search for a given location and type of holiday.
May 7, 2026
It was really easy to book my cruise
It was really easy to book my cruise. They were really knowledgeable and knew alot about the ship I wanted to book. I am very pleased I chose hays travel broughton.
April 28, 2026
Very good customer service and very…
Very good customer service and very knowledgeable staff member (Natalie).
May 5, 2026
Great staff
Great staff, fantastic reception. Made us relaxed and sorted out our needs.
April 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Natalie was great!
Natalie was great! Very knowledgeable and went the extra mile to make our holiday experience!
May 5, 2026
Reply from Hays Travel - Broughton
Thank you so much! I will pass this along to her :) - Chloe
Reply from Hays Travel - Broughton
Thank you very much for your feedback! We really appreciate it :) - Chloe
Charlotte was excellent really helpful…
Charlotte was excellent really helpful it was a pleasure to book with you! - thank you Charlotte 😃
May 4, 2026
Reply from Hays Travel - Broughton
Thank you for the lovely feedback, I will pass this onto Charlotte - Chloe
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