Amelia was just so patient and very helpful We had a friend that has a serious medical condition and Amelia was very professional and checked with P&O to make sure that our holiday would cater for h... See more
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Excellent service and knowledge of the holiday I was booking. Gave me options to choose from which was very helpful in my final decision. Every step explained to me so I understood exactly what the bo... See more
I have 2 up coming holidays booked with hays travel. I always book with Natalie always goes above and beyond to accommodate me. I have had some amazing holidays with Hays. All the staff are very... See more
Was very helpful and extremely knowledgeable and helped us pick our first cruise which we are really looking forward too thanks sincerely and hopefully book with you again soon
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, United Kingdom
- 01244455791
4.9
Excellent
2K reviews
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Excellent friendly and efficient…
Excellent friendly and efficient service, spent the time and effort to find the right holiday for us
July 29, 2026
Thanks Charlotte! Great friendly service
Charlotte at Broughton branch was fantastic, extremely patient and honest, nothing was too much trouble, eventually settled on Mijas and all booked. Super customer service, will book with Hays again.
August 5, 2026
Was made to feel very welcome holiday…
Was made to feel very welcome holiday was booked for us everything totally explained she was extremely helpful and patient as we could not make our minds up but she made us feel very at ease with our choice
August 7, 2026
Lady who helped us was very thorough…
Lady who helped us was very thorough and we are happy with our cruise thanks
July 31, 2026
Natalie
Natalie listened to us from the beginning and offered fully relevant options. Covering all aspects of a quality holiday. Extremely professional.
August 6, 2026
First class
Once again used Hays for my cruise booking. First class service with very helpful and knowledgeable staff. Will be going in next week to book another cruise for next year.
July 17, 2026
Staff were fantastic
Staff were fantastic. From my enquiry to booking the holiday they were brilliant.
August 5, 2026
well recommnded
was dealt with straight away in a helpful manner and with a good outcome
August 4, 2026
Excellent assistance as always
Excellent assistance as always, Dyane was knowledgeable and found exactly what we were looking for ;-)
August 3, 2026
So far so good
So far so good, very patient to give us what we required, do to mobility issues.
July 27, 2026
Natalie was very professional and…
Natalie was very professional and listened to our requirements.
August 2, 2026
A very good experience very helpful and…
A very good experience very helpful and managed to find a good deal
July 25, 2026
Emma was fantastic and found some…
Emma was fantastic and found some wonderful holidays for me to choose from.
July 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Broughton
Leebyers,
Thank you for your wonderful feedback! I am so pleased to hear that I was both friendly and informative during your visit. I truly appreciate your kind words.
Kind Regards,
Amanda :)
Staff are amazing very helpful i book…
Staff are amazing very helpful i book all my holidays with them.
July 30, 2026
Reply from Hays Travel - Broughton
Mr Mark Rigby,
Thank you for your wonderful feedback! We are so pleased to hear that our team has been amazing and helpful, and we truly appreciate your continued loyalty in booking your holidays with us.
Kind Regards
Iioni :)
Very friendly knowledgeable staff .Nice…
Very friendly knowledgeable staff .Nice atmosphere in shop
July 30, 2026
Reply from Hays Travel - Broughton
This is so great to hear - thanks so much for leaving your feedback and thanks for booking with us in Broughton we really do value your customer, Hope to see you soon, Emma :)
Reply from Hays Travel - Broughton
Lynne Benson,
Thank you for your wonderful feedback! I am so pleased to hear that you received excellent service from me, thanks so much for booking with us again,
Kind Regards
Ceri :)
Reply from Hays Travel - Broughton
Delia,
Thank you for your wonderful feedback! We are so pleased to hear that we could assist you in booking your holiday. We hope you have a fantastic trip!
Kind Regards
Aleah :)
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