Amelia was just so patient and very helpful We had a friend that has a serious medical condition and Amelia was very professional and checked with P&O to make sure that our holiday would cater for h... See more
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Excellent service and knowledge of the holiday I was booking. Gave me options to choose from which was very helpful in my final decision. Every step explained to me so I understood exactly what the bo... See more
I have 2 up coming holidays booked with hays travel. I always book with Natalie always goes above and beyond to accommodate me. I have had some amazing holidays with Hays. All the staff are very... See more
Was very helpful and extremely knowledgeable and helped us pick our first cruise which we are really looking forward too thanks sincerely and hopefully book with you again soon
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, United Kingdom
- 01244455791
4.9
Excellent
2K reviews
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Reply from Hays Travel - Broughton
Lynne Benson,
Thank you for your wonderful feedback! I am so pleased to hear that you received excellent service from me, thanks so much for booking with us again,
Kind Regards
Ceri :)
Reply from Hays Travel - Broughton
Delia,
Thank you for your wonderful feedback! We are so pleased to hear that we could assist you in booking your holiday. We hope you have a fantastic trip!
Kind Regards
Aleah :)
Reply from Hays Travel - Broughton
Mr Ryan Southan,
Thank you for your wonderful 5-star review! I truly appreciate your kind words.
Kind Regards
Aleah
Aleah went above & beyond to show us…
Aleah went above & beyond to show us all opportunities available, nothing was too much trouble, she even worked 1 hour after her going home time to make sure everything was booked for us
Cannot fault the service we have received from Hayes over the years, the stand out is the service from Aleah in the last few days
July 29, 2026
Reply from Hays Travel - Broughton
Website User,
Thank you for your wonderful feedback! It was my pleasure booking your holiday and we really appreciate you coming back to Broughton to book with us again,
Kind Regards
Aleah :)
Natalie- very knowledgeable and helpful
July 27, 2026
Reply from Hays Travel - Broughton
Alan ,
Thank you for your wonderful feedback! I am so glad to hear that you found me to be knowledgeable and helpful. I appreciate your kind words.
Kind Regards
Natalie
Great service Great service felt listened to and…
Great service felt listened to and understood what we were looking for. Charlotte was so lovely 🥰 would recommend Broughton store xx
July 6, 2026
Reply from Hays Travel - Broughton
Helen Lancaster,
Thank you for your wonderful review! I am so pleased to hear that I provided you with excellent service and understood what you were looking for. If you need anything else just give me a shout!
Kind Regards
Charlotte:)
Ceri was a great person to deal with
Ceri was a great person to deal with. Very helpful and accommodating. Sorted out what we wanted and did it with a smile!
July 27, 2026
Reply from Hays Travel - Broughton
Mr Withers,
Thanks so much for your lovely review! Glad I was able to assist you in booking your amazing trip!
Kind Regards
Ceri :)
Emma knew what she was talking about…
Emma knew what she was talking about and gave us some good advice
July 20, 2026
Reply from Hays Travel - Broughton
That's so lovely of you to say - if you need anything else just give me a shout. Thanks so much for booking with us in Broughton, see you both soon,
Emma :)
Reply from Hays Travel - Broughton
customer,
Thank you for your wonderful 5-star review! Your kind words are greatly appreciated.
Kind Regards
Emillia :)
Excellent professional personal service…
Excellent professional personal service provided by Emma, as returning customers.
July 26, 2026
Reply from Hays Travel - Broughton
Thank you so much for your amazing review - it means the world to me knowing that you are happy with our service and thanks so much for booking with us again in Broughton,
Emma :)
Excellent service as always
Excellent service as always, such a pleasure to be welcomed with a smile and nothing is too much trouble. Emma and the team are wonderful.
July 26, 2026
Reply from Hays Travel - Broughton
Awwww thanks so much for your lovely words! Always a pleasure to see you guys! Thanks so much for booking with us again in Broughton and no doubt we will see you soon,
Emma :)
Happy.
Natalie made us welcome again and found us a lovely holiday .Staff in there very friendly too .
July 22, 2026
Reply from Hays Travel - Broughton
That's so lovely to hear - thanks so much for your review and for booking with us!
Natalie :)
Reply from Hays Travel - Broughton
Thanks so much for your review and for booking with me in Broughton,
Emillia :)
Booking agent was pleasant & polite.
Booking agent was pleasant & polite.
Had to wait for about 10 minutes for someone to become available.
Agent was happy to try several combinations of destinations & dates. Didn't feel rushed.
One important criteria for us was time of transfer, agent wasn't able to offer resorts within an hour of airport. We had to go into each hotel's details individually to identify potential destinations.
July 20, 2026
Reply from Hays Travel - Broughton
Gill,
Thank you for your feedback. We're pleased to hear that Ruby was pleasant and patient while exploring destination options. We understand your frustration regarding the transfer time criteria and will look into improving how we present this information.
Kind Regards
Hays Travel Broughton
Service and support was excellent as…
Service and support was excellent as well as follow up calls to keep us updated. Emilia made the whole booking easy and matched our requirements. Thanks
July 15, 2026
Reply from Hays Travel - Broughton
Awww this is so lovely of you to say - thanks so much for your review! I really appreciate you booking with me in Broughton,
Emillia :)
what great staff
what great staff, nothing is too much trouble, they bend over backwards to assist you. we wouldn't go. anywhere else.
July 22, 2026
Reply from Hays Travel - Broughton
This is so great to hear! Thanks for you lovely words and thanks so much for booking with us again,
Aleah :)
It was a very good experience and Ruby…
It was a very good experience and Ruby was very helpful ☺️ great job 👏
July 21, 2026
Reply from Hays Travel - Broughton
Thanks so much for taking the time to leave a review- I really appreciate it and thanks so much for booking with me in Broughton,
Ruby :)
Very helpfulCeri our adviser was very…
Very helpful Ceri our adviser was very helpful and pleasant and sorted everything out for us definitely book my next holiday with Hays.
July 21, 2026
Reply from Hays Travel - Broughton
Thanks so much for booking with me and will look forward to seeing you again soon,
Ceri :)
Emma was extremely pleasant made the…
Emma was extremely pleasant made the booking a very easy process.
July 20, 2026
Reply from Hays Travel - Broughton
That's great to hear! - thank so much for taking the time to leave a review, I really appreciate it and thanks for booking with us in Broughton,
Emma :)
Very poor customer service
Unfortunately my experience with Hays Broughton has been somewhat lacking. Having spoken to a member of staff (a man, don’t recall his name) I was promised a call back with possible holidays. He did not call me back so I chased it up a couple of days later. I spoke to a lady who again promised to get the original staff member to call me back. She said she would call me herself if he was unable to. I’m still waiting for a call back 5 days later!
Won’t be wasting my time there again, they obviously don’t need the customers!
Poor customer service!!
July 11, 2026
Unprompted review
Reply from Hays Travel - Broughton
Good Afternoon,
I am sorry to hear about this, and please be assured that we tae all our customers feedback seriously.
Please forward your comments/issues to us at online.support@hays-travel.co.uk so we can look into this further for you.
Kind regards,
Chloe.
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