Hays Travel - Broughton Reviews 

1,809
TrustScore 5 out of 5

4.9

Unit 6 Broughton Shopping Park, CH4 0DP Broughton, GB


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Rated 5 out of 5 stars

Amelia was just so patient and very helpful We had a friend that has a serious medical condition and Amelia was very professional and checked with P&O to make sure that our holiday would cater for h... See more

Rated 5 out of 5 stars

Excellent service and knowledge of the holiday I was booking. Gave me options to choose from which was very helpful in my final decision. Every step explained to me so I understood exactly what the bo... See more

Rated 5 out of 5 stars

I have 2 up coming holidays booked with hays travel. I always book with Natalie always goes above and beyond to accommodate me. I have had some amazing holidays with Hays. All the staff are very... See more

Rated 5 out of 5 stars

Was very helpful and extremely knowledgeable and helped us pick our first cruise which we are really looking forward too thanks sincerely and hopefully book with you again soon


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, United Kingdom

  • 01244455791

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,809)

123,616 reviews in the last 12 months

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Rated 5 out of 5 stars

Always a pleasure to deal with Natalie…

Always a pleasure to deal with Natalie at Broughton branch. Nothing is too much trouble and always gives advise on the best options, would never book with another travel agent, and we always recommend this branch to our friends and family

June 29, 2026
Rated 5 out of 5 stars

Really helpful

Really helpful , got us exactly what we asked for x friendly and really good experience

June 29, 2026
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Reply from Hays Travel - Broughton

Hi Helen ,

We are so pleased to hear you had such a good experience with us and that we could help you find exactly what you were looking for! Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

We had an issue with our booking and…

We had an issue with our booking and when we went back the staff quickly resolved this for us and was no trouble at all (Natalie and Iona) I think their names were staff very friendly lovely atmosphere in there also

June 23, 2026
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Reply from Hays Travel - Broughton

Emma,

Thank you for your kind words. We are so pleased to hear that our team was able to quickly resolve your booking issue and provide a friendly experience.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very Good helpful.

June 9, 2026
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Reply from Hays Travel - Broughton

Thank you for the wonderful feedback. Hope you have an amazing holiday

Hays travel

Rated 5 out of 5 stars

I am very delighted with the customer…

I am very delighted with the customer service I received from Mr. Kemal.

I first went to the Broughton TUI branch to book our holiday, and they told me they would get back to me by email. In the meantime, I visited Hays Travel, where Kemal assisted me with great professionalism and genuine interest. He kept me informed throughout the process and managed to find me a great holiday deal while I was still in the branch.

To be honest, if I hadn’t received such a quick response and excellent service, I probably wouldn’t have booked with Hays Travel. Kemal was amazing, and from now on, I will always contact him first when planning our future holidays. He was kind, friendly, and, most importantly, dedicated to helping me find the right holiday. He is a great asset to Hays Travel, and I am very grateful that I had the opportunity to meet him.

I would also like to thank Emilia, who helped me with processing the tickets. She was very helpful, and I really appreciate her assistance as well.

Thank you both for providing such outstanding customer service.

June 26, 2026
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Reply from Hays Travel - Broughton

Birgul,

Thank you for your wonderful review! We are so pleased to hear about the excellent service you received. We are delighted to know you had such a positive experience.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

So knowledgeable

So knowledgeable, and a credit to you. Booked exactly what we wanted and more
This our first holiday with Hays, and so far it's excellent.
Clare and Andy.

March 2, 2026
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Reply from Hays Travel - Broughton

Andy,

Thank you for your wonderful feedback! We are so pleased to hear that we could book exactly what you wanted and more for your first holiday with us. We hope you have an excellent trip!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

They were very helpful in accommodating…

They were very helpful in accommodating my holiday request, friendly staff, and Dan was professional and I have booked a number of cruises with them as nothing was too much trouble for all the staff.

June 25, 2026
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Reply from Hays Travel - Broughton

Andrea,

We're so pleased to hear our team provided such excellent service and that you had a positive experience booking your cruises with us. We appreciate your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

First time booking with Hays Travel in…

First time booking with Hays Travel in Broughton. We were looking to book two last minute holidays with awkward dates and Ruby was fantastic at sorting this all out for us. We were very happy with the service and will be using them again for future holidays.

June 24, 2026
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Reply from Hays Travel - Broughton

Lynsey,

We are so pleased to hear you had such a positive first-time booking experience with us, especially with your last-minute holiday plans. We look forward to assisting you with future holidays!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Excellent friendly service from Dan who…

Excellent friendly service from Dan who even patiently rescheduled our dates to get us a better deal!

June 22, 2026
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Reply from Hays Travel - Broughton

Garry Millar,

We are so pleased to hear you received excellent service and that we could help you find a better deal for your holiday! Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very helpful and knowledgeable staff…

Very helpful and knowledgeable staff that made the whole process fun, exciting.
We will definitely use them again.

June 16, 2026
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Reply from Hays Travel - Broughton

John Stubbs,

Thank you for your wonderful feedback! We are so pleased to hear that our team made your experience fun and exciting. We look forward to assisting you again in the future.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Natalie in Broughton was excellent

Natalie in Broughton was excellent - very knowledgeable and so helpful. Nothing was too much trouble.

June 23, 2026
Hays Travel - Broughton logo

Reply from Hays Travel - Broughton

Archie,

We're so happy to hear that our team member provided such excellent and helpful service. Thank you for your kind words!

Kind Regards
Hays Travel

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