Amelia was just so patient and very helpful We had a friend that has a serious medical condition and Amelia was very professional and checked with P&O to make sure that our holiday would cater for h... See more
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Excellent service and knowledge of the holiday I was booking. Gave me options to choose from which was very helpful in my final decision. Every step explained to me so I understood exactly what the bo... See more
I have 2 up coming holidays booked with hays travel. I always book with Natalie always goes above and beyond to accommodate me. I have had some amazing holidays with Hays. All the staff are very... See more
Was very helpful and extremely knowledgeable and helped us pick our first cruise which we are really looking forward too thanks sincerely and hopefully book with you again soon
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, United Kingdom
- 01244455791
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Ceri was very helpful and knowledgeable…
Ceri was very helpful and knowledgeable and was able to sort out our requirements

Reply from Hays Travel - Broughton
Another holiday to look forward to. usual a brilliant experience and…
As usual a brilliant experience and excellent service. Nothing is too much trouble. Natalie did a great job and we know that we're going to the right hotel that will suit us and our group. Many thanks. Jeff.

Reply from Hays Travel - Broughton
Very friendly …extremely helpful and…
Very friendly …extremely helpful and informative
Everything was booked in no time …couldn’t fault anything
Really welcoming and helpful
Really welcoming and helpful, great service to build and find a holiday at the best price for you thanks
Always a pleasure to deal with Natalie…
Always a pleasure to deal with Natalie at Broughton branch. Nothing is too much trouble and always gives advise on the best options, would never book with another travel agent, and we always recommend this branch to our friends and family
Really helpful
Really helpful , got us exactly what we asked for x friendly and really good experience

Reply from Hays Travel - Broughton
We had an issue with our booking and…
We had an issue with our booking and when we went back the staff quickly resolved this for us and was no trouble at all (Natalie and Iona) I think their names were staff very friendly lovely atmosphere in there also

Reply from Hays Travel - Broughton
All the staff in broughton park are…
All the staff in broughton park are amazing can’t help you enough brilliant experience
I am very delighted with the customer…
I am very delighted with the customer service I received from Mr. Kemal.
I first went to the Broughton TUI branch to book our holiday, and they told me they would get back to me by email. In the meantime, I visited Hays Travel, where Kemal assisted me with great professionalism and genuine interest. He kept me informed throughout the process and managed to find me a great holiday deal while I was still in the branch.
To be honest, if I hadn’t received such a quick response and excellent service, I probably wouldn’t have booked with Hays Travel. Kemal was amazing, and from now on, I will always contact him first when planning our future holidays. He was kind, friendly, and, most importantly, dedicated to helping me find the right holiday. He is a great asset to Hays Travel, and I am very grateful that I had the opportunity to meet him.
I would also like to thank Emilia, who helped me with processing the tickets. She was very helpful, and I really appreciate her assistance as well.
Thank you both for providing such outstanding customer service.

Reply from Hays Travel - Broughton
So knowledgeable
So knowledgeable, and a credit to you. Booked exactly what we wanted and more
This our first holiday with Hays, and so far it's excellent.
Clare and Andy.

Reply from Hays Travel - Broughton
They were very helpful in accommodating…
They were very helpful in accommodating my holiday request, friendly staff, and Dan was professional and I have booked a number of cruises with them as nothing was too much trouble for all the staff.

Reply from Hays Travel - Broughton
First time booking with Hays Travel in…
First time booking with Hays Travel in Broughton. We were looking to book two last minute holidays with awkward dates and Ruby was fantastic at sorting this all out for us. We were very happy with the service and will be using them again for future holidays.

Reply from Hays Travel - Broughton
Excellent friendly service from Dan who…
Excellent friendly service from Dan who even patiently rescheduled our dates to get us a better deal!

Reply from Hays Travel - Broughton
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff that made the whole process fun, exciting.
We will definitely use them again.

Reply from Hays Travel - Broughton
Natalie in Broughton was excellent
Natalie in Broughton was excellent - very knowledgeable and so helpful. Nothing was too much trouble.

Reply from Hays Travel - Broughton

Reply from Hays Travel - Broughton
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