Amelia was just so patient and very helpful We had a friend that has a serious medical condition and Amelia was very professional and checked with P&O to make sure that our holiday would cater for h... See more
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Excellent service and knowledge of the holiday I was booking. Gave me options to choose from which was very helpful in my final decision. Every step explained to me so I understood exactly what the bo... See more
I have 2 up coming holidays booked with hays travel. I always book with Natalie always goes above and beyond to accommodate me. I have had some amazing holidays with Hays. All the staff are very... See more
Was very helpful and extremely knowledgeable and helped us pick our first cruise which we are really looking forward too thanks sincerely and hopefully book with you again soon
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, United Kingdom
- 01244455791
4.9
Excellent
2K reviews
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Great service
The customer rep, Emalia, was very friendly and really helpful explaining the options. The whole process was very smooth and easy.
June 6, 2026
Reply from Hays Travel - Broughton
Kevin
We're so pleased we could make your experience smooth and easy. Thank you for your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Broughton
Carolyn
We're delighted you found our team helpful and booking easy. We appreciate your kind feedback.
Kind Regards
Hays Travel
Reply from Hays Travel - Broughton
Andy,
We are so pleased to hear about your positive experience. Thank you for your kind words!
Kind Regards
Hays Travel
The girl that dealt with us was very…
The girl that dealt with us was very professional and polite she got us a great deal and you should be proud of her
June 4, 2026
Reply from Hays Travel - Broughton
John
We're so glad to hear about your positive experience and appreciate your kind words. Thank you!
Kind Regards
Hays Travel
Reply from Hays Travel - Broughton
Paula
We are so pleased to hear this!
Kind Regards
Hays Travel
Reply from Hays Travel - Broughton
Mrs Julie
We are so pleased to hear about your positive experience. We appreciate your kind words about our staff member.
Kind Regards
Hays Travel
We enquired about our holiday…
We enquired about our holiday originally through messenger and even though the lady was busy in-store she was very responsive with replies
We then went to Hays and were attended to by Dan and from the off he was friendly, engaging, extremely helpful and knowledgeable of the area as he had been before, overall very pleasant booking experience as always
June 1, 2026
Reply from Hays Travel - Broughton
Vicky Pearson,
We are so pleased to hear you had such a positive booking experience with us. It's wonderful to know our team was helpful and knowledgeable. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Broughton
Thank you for the wonderful feedback Glad we were able to assist
Hays Travel
Reply from Hays Travel - Broughton
Thanks for the wonderful feed back we are glad we could assist
Hays Travel
Family friendly staff
May 30, 2026
Reply from Hays Travel - Broughton
Thank you for your feedback
Kind regards Hays Travel
Got what we wanted.Excellent!
May 22, 2026
Reply from Hays Travel - Broughton
Stuart
We are so pleased you found what you needed. Your positive feedback is greatly appreciated.
Kind Regards
Hays Travel
Great holiday service from ruby
Ruby is a game changer. Straight talker good service gets job done can’t say enough brilliant
May 24, 2026
Reply from Hays Travel - Broughton
MrWebby1968,
We are so happy to hear such wonderful feedback about our service. Thank you for sharing your experience!
Kind Regards
Hays Travel
Aleah was great
Aleah was great, she looked after us very well, looking through locations and many hotels etc until we found ones that we were happy with. The booking process was easy, deposit paid. Service was great and Aleah was a star for the way she searched for suitable hotels that suited our requirements.
May 24, 2026
Reply from Hays Travel - Broughton
Thank you so much for your feeback, im so happy that i got this all sorted for you :)
Booked Florida for 2028
We have booked a few holidays now with Hays Travel Broughton Park Chester & the staff have always been very helpful & they are always happy & polite. Nothing is too much trouble for them. They always email you back when they say they will & they always call you back when they say they will. Charlotte is amazing & Emillie also. We will be booking other holidays with Hays in the future.
May 23, 2026
Reply from Hays Travel - Broughton
Kerry
We are so pleased to hear about your positive experiences with our team. We truly appreciate your kind words and look forward to helping you with many more holidays!
Kind Regards
Hays Travel
Exceptional Service
Where relative novices on the travel front , but this branch is first class . We've been in about 6 times in the last year , and every time we go in we are treated like royalty. We booked again yesterday with Aleah , and nothing was too much trouble for her , but to be fair every time we go in we get exceptional service . Keep up the great work gang
May 22, 2026
Reply from Hays Travel - Broughton
Thank you so much for the feedback, im so glad that i could get something booked for you :)
The lady who looked after us was very…
The lady who looked after us was very helpful. Explained everything we needed to know went out of her way to find us the holiday that suited us best. Will certainly use Hayes travel again.
May 23, 2026
Reply from Hays Travel - Broughton
Thank you so much for the feedback i will pass this on to Natalie:)
The whole process was easy from start…
The whole process was easy from start to finish. Our needs were listened to and we got the holiday we wanted. The staff were very friendly and helpful
May 23, 2026
Reply from Hays Travel - Broughton
Thank you so much for the review, i will pass this on to Dyane :)
Great Service Dyane
My wife and I came in to book a holiday for 2027, we have a young family and probably weren’t a straight forward customer in terms of needs. My wife was breastfeeding our 2 month old and she was made to feel very welcome, staff offered tea and coffee to make us feel more comfortable. Aside from making us feel welcome. Our needs were totally met by Dyane who went the extra mile to ensure we got the holiday we had been searching for. Fantastic service throughout.
May 23, 2026
Reply from Hays Travel - Broughton
thank you so much for your feed back i will be sure to pass this of to Dyane :)
Satisfied customer.
We went in with our own idea of a holiday and your assistant did her very best to accommodate.
May 10, 2026
Reply from Hays Travel - Broughton
Thank you for your kind words! :)
Reply from Hays Travel - Broughton
Thank you for your kind words! :)
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