Holly took the time to show us the hotels in Benidorm to suit our requirements and nothing was any trouble to her. She went through all the hotels available and explained everything. This is our sec... See more
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I was lucky enough to get the wonderful Clare who we feel is our personal TA! Cheerful, friendly, informative, knowledgable and wouldn’t let me book until I signed up for a BLUE LIGHT CARD so that I c... See more
Excellent service from Kerys and Holly when I visited to book a holiday with my 86 year old mother in law. Both ladies were super helpful and very efficient in dealing with our requests. Would definit... See more
We came into the shop in Broughty Ferry with quite vague idea of our destination but specific ‘no go ‘ places + limiting filters in type of holiday ( all inclusive/ 4*/from Edinburgh. Cerys was ext... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
193 Brook Street, DD5 2AG, Broughty Ferry, United Kingdom
- 01382677853
4.9
Excellent
1K reviews
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Cerys excellent in every way
May 22, 2026
Benidorm
Holly took the time to show us the hotels in Benidorm to suit our requirements and nothing was any trouble to her.
She went through all the hotels available and explained everything.
This is our second holiday booked recently and we will be back.
May 21, 2026
Holly is an extremely dedicated professional team member
Holly is and was an extremely professional, attentive and patient member of the Broughty Ferry office.
Will recommend to all our friends.
May 21, 2026
Great service!!!!!
Great service! I had been looking for a 4 day break online for hours and had a sore neck and tired. Then I thought I would go through a travel agent as I couldn't face going online again. I phoned Hays in Broughty ferry and got an assistant called Holly. Im so glad I went through this agency. She found me a lovely break and jt was cheaper than I could ever imagine. I will continue now, to book all my holidays from Hays. Brilliant service!!!!!
May 20, 2026
Vicky was very helpful and…
Vicky was very helpful and knowledgeable. She helped me choose the best cabin in my budget.
May 17, 2026
Holly and her colleagues are very…
Holly and her colleagues are very helpful and efficient
May 14, 2026
Excellent service
I use the same lovely person each time I book and she know exactly what I am looking for - extremely helpful
May 6, 2026
The wonderful Clare at Broughty Ferry
I was lucky enough to get the wonderful Clare who we feel is our personal TA! Cheerful, friendly, informative, knowledgable and wouldn’t let me book until I signed up for a BLUE LIGHT CARD so that I could make several hundred pounds saving. Got the holiday we wanted and a joyful experience. Not rushed. Felt as if she was only there to look after me! Superb!
May 12, 2026
The young lady who served us was…
The young lady who served us was extremely efficient and helpful. She managed to book us exactly what we wanted! A very enjoyable experience.
April 29, 2026
Everyone is very knowledgeable and…
Everyone is very knowledgeable and friendly and caring. They want the best holiday for you.
May 9, 2026
Excellent service from Kerys and Holly…
Excellent service from Kerys and Holly when I visited to book a holiday with my 86 year old mother in law. Both ladies were super helpful and very efficient in dealing with our requests. Would definitely book with them again rather than doing it online in future
May 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff were very helpful great team at…
Staff were very helpful great team at Broughty ferry shop.
May 6, 2026
Reply from Hays Travel - Broughty Ferry
Thank you so much for your lovely words about Nikki and our Broughty Ferry team! We hope you have an amazing holiday when it comes!
Thanks, Holly :)
Clare was very helpful and…
Clare was very helpful and understanding to my specific needs for particular flights. Booking process was easy and swift. The flights I got were better than I had originally thought!
May 2, 2026
Reply from Hays Travel - Broughty Ferry
Thank you so much for your lovely words about Clare,. We are so glad you had a great experience in store!
We hope you have an amazing holiday when it comes!
Thanks, Holly :)
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a lovely holiday on your river cruise. We look forward to hearing about it on your return. Kind regards Shannon
Successful booking 😁
We came into the shop in Broughty Ferry with quite vague idea of our destination but specific ‘no go ‘ places + limiting filters in type of holiday ( all inclusive/ 4*/from Edinburgh.
Cerys was extremely helpful and trawled through so much , always very polite and friendly. After an hour we had it all booked and looking forward to a wonderful trip.
May 3, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, we hope you have a lovely holiday to Rhodes, we look forward to hearing all about it on your return. Kind regards Shannon
Our annual holiday
We were given the best attention by staff and advised as to the most cost effective time to travel to our preferred destination and best flight times to suit us. This is the third year we have booked with Hays Travel and return because of the service we receive.
April 30, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you have a lovely holiday to Lanzarote and we look forward to hearing all about it on your return. Kind regards Shannon
All the staff are so friendly and…
All the staff are so friendly and welcoming.Always happy to help ensure we have a great holiday
May 1, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a lovely holiday to Alicante, we look forward to hearing all about it on your return. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a lovely time on your ambassador cruise, we look forward to hearing all about it on your return. Kind regards Shannon
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