The assistant was extremely helpful as we were uncertain of our destination and even although it was close to closing time Vicky was excellent. We completed the booking and Vicky also arranged car... See more
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Nicola in the Broughty Ferry branch was fantastic and really knowledgable when helping us. Other staff members were also friendly and chipping in with suggestions for our trip. Great service and would... See more
Company replied
Very friendly and very helpful staff. Tbh can’t praise them enough. They always welcome us back and remember us from our last visit. Ellena actually phoned several other Hays branches to find a Jet 2... See more
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Great service from Ellena at Hays travel broughty ferry. Friendly interested and took her time in organising our holiday . Explained what she was doing , all the relevant terms and conditions, wh... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
193 Brook Street, DD5 2AG, Broughty Ferry, United Kingdom
- 01382677853
4.9
Excellent
1K reviews
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The assistant Ellena was bright helpful…
The assistant Ellena was bright helpful and very respectful of our age she is a lovely girl makes you feel at ease all other girls were happy and pleasant
June 18, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Ellena, we hope you have a lovely time to Malaga, we look forward to hearing all about it on your return. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you for booking with us we hope you have a lovely time! I will pass this on to Ethan. Kind Regards Cerys
Really good staff and always smile and…
Really good staff and always smile and they got a good heart
June 17, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your kind review! I will pass this on to Vicky, thank you for booking with us. Kind Regards Cerys
A big thank you to cerys who set up…
A big thank you to cerys who set up last minute holiday insurance she talked though all the difrent insurance packages and helped me which was best for my family .
June 16, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for the review, We hope you have a lovely holiday! Kind Regards, Cerys
Very friendly and expertly handled.
Very friendly and expertly handled by Cerys in the Broughty Ferry shop
June 16, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your review and I hope you all have a lovely time away! Kind regards, Cerys
Santa Ponsa holiday
Vicky made everything so easy and was so professional and friendly made the whole experience even more exciting knowing we were all booked up
June 9, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you have a lovely time to Majorca, we look forward to hearing all about it. Kind regards Shannon
Vicky and all her staff are amazing
Vicky and all her staff are amazing, nothing is too much bother for them even when I kept making changes to my holiday.
I have booked many holidays with Hays Broughty Ferry and have always received first class service
June 12, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you have a lovely time in Greece and we look forward to hearing all about it. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you have a lovely holiday to Portugal, we look forward to hearing all about it on your return. Kind regards Shannon
Great help and advice from Cerys
June 11, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, we hope you have a lovely holiday to Budapest and Venice. we look forward to hearing all about it. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a lovely time on your ambassador cruise and we look forward to hearing all about it. Kind regards Shannon
Holly was very helpful and friendly.
June 6, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you have a great time in Paris and we look forward to hearing all about it. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you for the review and we hope that you have a lovely time away! Kind Regards Cerys
Excellent Customer Service
I usually deal with Vicki as she is excellent at her job. Vicki was unavailable on this occasion so Holly was the one who helped. She was very friendly and professional. She managed to get me a fantastic deal for our family holiday to Majorca. I would highly recommend Hays in Broughty Ferry and we will definately use them in the future.
June 2, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you have a lovely holiday to Majorca, we look forward to hearing all about it. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Hello Helen,
Thank you so much for your review. I hope you have an amazing holiday when it comes. Please do not hesitate to reach out to us if you need anything before you depart.
Ellena & Team Hays Travel Broughty Ferry.
Great overall customer service
Ellena, who we’d never met before, greeted us on entering the shop and we very quickly felt comfortable with her. She was knowledgeable, efficient, and very helpful as she understood our needs. She was very friendly, while remaining professional, had a great customer service manner, and she spent time with us to find a solution and a holiday which ticked all the boxes.
June 1, 2026
Reply from Hays Travel - Broughty Ferry
Hello Ian,
Thank you so much for your lovely review. It was an absolute pleasure serving you both and getting your holiday booked up. I'm sure you will have a great time, it looks amazing! If you need anything in the meantime please do not hesitate to get in touch with myself or the rest of the team.
Ellena & Team Hays Travel Broughty Ferry
Very simple to book our holiday
Very simple to book our holiday. Fully explained everything about it. Staff were knowledgeable and courteous.
June 2, 2026
Reply from Hays Travel - Broughty Ferry
Hello Stephen,
Thank you so much for your lovely review. It was so lovely serving you both and getting your cruise all booked up for you. I hope you both have an amazing time when it comes and if you need anything in the meantime please do not hesitate to get in touch.
Ellena & Team Hays Travel Broughty Ferry.
Reply from Hays Travel - Broughty Ferry
Hello Jacquelin,
Thank you so much for your lovely review. It was a pleasure serving you both and getting your cruise booked up for you. I hope you both have an amazing time when it comes and if you need anything at all in the meantime you know where I am please do not hesitate to get in touch.
Ellena & Team Hays Broughty Ferry
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a fab time to Marmaris. we look forward to hearing all about it. Kind regards Shannon
Clare ....Great Asset
Clare was helping. Such patience & knowledge was outstanding. A great asset to Hays.
May 31, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a lovely time on your holiday, we look forward to hearing all about it on you return. Kind regards Shannon
Exceptional service
Vicky was very welcoming and knowledgeable
We had already done some research on a holiday but her experience guided us to choose a hotel and destination suitable to our needs and wants
Booking was seamless and the extras she suggested were welcome and affordable for our budget
May 29, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you have a lovely time to Malta, we look forward to hearing all about it on your return. Kind regards
Shannon
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