Hays Travel - Buckie Reviews 

579
TrustScore 5 out of 5

4.9

15 East Church street, AB56 1EX Buckie, GB


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Rated 5 out of 5 stars

We have booked 2 holidays with hays travel Buckie and Vykky has been amazing each time! Worked with us when we hand no clue where in the world we wanted to visit next. And there price match with compe... See more

Company replied

Rated 5 out of 5 stars

It was pleasant to go into shop to book holiday, staff were very nice especially Trisha, who guided us through everything we were looking for.

Company replied

Rated 5 out of 5 stars

Very professional, understood what we were looking for , exceptional service nothing was to much bother even booked our seats . So easy no need to be on the Internet for hours sorting our holiday ou... See more

Company replied

Rated 5 out of 5 stars

We were originally going to book 1 week cruise and 1 week stay, but we changed our holiday to a 2 week hotel stay in Corfu. Trisha was more than helpful in suggesting hotels on the island. And the boo... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 15 East Church street, AB56 1EX, Buckie, United Kingdom

  • 01542898286

4.9

Excellent

TrustScore 5 out of 5

579 reviews

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4.9

All reviews

(579)

116,474 reviews in the last 12 months

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Rated 5 out of 5 stars

Hays Travel highly recommended

I had a great experience with this travel agent from start to finish. Vykky was friendly, responsive, and really took the time to understand what I was looking for. She found me a fantastic holiday that matched my budget perfectly, with great accommodation and a well-planned itinerary. Everything went smoothly, and I felt well taken care of throughout. I would definitely recommend their services and will be booking with them again in the future!

April 1, 2026
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Reply from Hays Travel - Buckie

Thank you for the lovely review, glad we could help :) x

Rated 5 out of 5 stars

Trisha is the best

Trisha is the best. Always goes above and beyond. Thank you!!!

March 28, 2026
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Reply from Hays Travel - Buckie

Thank you for the lovely review. happy to help :) - Trisha x

Rated 5 out of 5 stars

Went into shop with an issue from…

Went into shop with an issue from elsewhere and excellent knowledgeable information and service from staff so we booked on the spot

March 15, 2026
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Reply from Hays Travel - Buckie

Thank you for the lovely review, happy to help 😊

Rated 5 out of 5 stars

!!!!

Friendly helpful staff who make sure they have covered all your needs for a carefree holiday.

March 3, 2026
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Reply from Hays Travel - Buckie

Thank you for the lovely review, happy to help 😊

Rated 5 out of 5 stars

Good service

Kayla was very efficient and sorted everything out for us in a pleasurable manner

March 8, 2026
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Reply from Hays Travel - Buckie

Thank you for your positive review :) - Kayla.

Rated 5 out of 5 stars

Trish was very good and spent time…

Trish was very good and spent time trying very hard. To find me a holiday after my holiday was.canceled due to circumstance's out of our control

March 3, 2026
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Reply from Hays Travel - Buckie

Thank you for the lovely review, happy to help 😊

Rated 5 out of 5 stars

We love booking through Hays

We love booking through Hays, staff are so friendly.
There are often discounts that make it cheaper than on line :)
Staff have dealt with issues thst we couldn’t on line :)
Thanks

February 21, 2026
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Reply from Hays Travel - Buckie

Thank you for the lovely review it's a pleasure booking your holidays :)

Rated 5 out of 5 stars

Vykky was most helpful

Vykky was most helpful. She didn’t mind repeating information several times to us and was so friendly! She also took time with us to make sure we understood everything!!

February 26, 2026
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Reply from Hays Travel - Buckie

Thank you for the lovely review it was a pleasure meeting you both and I can't wait to hear all about it :) - Vykky.

Rated 5 out of 5 stars

Julia took a great deal of time to…

Julia took a great deal of time to explain all available options …

She was very patient when I asked numerous questions and took the time to find the perfect holiday destination…

A great job and very appreciated

February 25, 2026
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Reply from Hays Travel - Buckie

Thank you for the lovely review 😊

Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff ,Julia searched for the exact location and times for our river cruise.
Highly recommend and appreciate Hay’s travel agents.

February 25, 2026
Hays Travel - Buckie logo

Reply from Hays Travel - Buckie

Thank you for the lovely review:) x

Rated 5 out of 5 stars

Superstar Trisha

As always, Trisha is very helpful when booking holidays. I enquired about booking a holiday and within no time at all I had various hotels and quotes. She is always polite and informative on any questions we have. From enquiring to booking our holiday she made the process completely stress free.

February 4, 2026
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Reply from Hays Travel - Buckie

Thank you for the positive review it was a pleasure booking your holiday - Trisha :)

Rated 5 out of 5 stars

Great service from Hays🙂

Great service from Hays🙂
Quick response to my holiday enquiry .
Kayla was very friendly & helpful to my requirements
Would definitely recommend

February 21, 2026
Hays Travel - Buckie logo

Reply from Hays Travel - Buckie

Thank you for the lovely review😊 x

Rated 5 out of 5 stars

Excellent Service

Patricia was helpful, knowledgeable & very efficient, she did what she she would
Can not fault our visit at all, Thankyou

February 17, 2026
Hays Travel - Buckie logo

Reply from Hays Travel - Buckie

Thank you so much for the lovely review :) x

Rated 5 out of 5 stars

Lost count how many holidays I’ve…

Lost count how many holidays I’ve booked through hays travel Buckie, Trisha always goes above and beyond.

February 15, 2026
Hays Travel - Buckie logo

Reply from Hays Travel - Buckie

Thank you for the lovely review, it was a pleasure booking your holiday! - Trisha.

Rated 5 out of 5 stars

Happy Customer.

Assistant Patricia, was very helpful and went out of her way to get everything right for our holiday,with perfect result for us.

February 10, 2026
Hays Travel - Buckie logo

Reply from Hays Travel - Buckie

Thank you for your positive review it was a pleasure booking your holiday :) - Trisha

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