We went to collect our boarding passes for September holiday and everything was ready to collect. We decided to look for a break to celebrate our 40thwedding anniversary next may. Hayley was very effi... See more
Company replied
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We went to collect our boarding passes for September holiday and everything was ready to collect. We decided to look for a break to celebrate our 40thwedding anniversary next may. Hayley was very effi... See more
Company replied
Hayley from the Bulwell store was amazing. I spoke to her on the phone beforehand as I was interested in a couple of holidays. I am not good with technology and she made everything plain sailing. Very... See more
Company replied
As usual Hayley was professional as usual.very polite and helpful.We use hays travel every year because they do everything for us from booking,seats and tickets.
Company replied
Very friendly, very helpful, my sister and I were both very happy with everyone at Hays travel Bulwell, we're really looking forward to our holiday x
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
81 Main Street, NG6 8QD, Bulwell, United Kingdom
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Staff friendly & make you feel welcome in the shop

Reply from Hays Travel - Bulwell
Haley was very knowledgeable on advising me where would be best to go

Reply from Hays Travel - Bulwell
Hayley was very helpful listening to all our queries making our experience very good we will be back.

Reply from Hays Travel - Bulwell
We were greeted with Happy and smiling staff ,we were made to feel very welcome ,we sat and spoke to Adam about were we wanted to go ,he gave us the best offer and told us about any extra add on we could get ,we were there about 1 hour and 30 mins so not rushed at all ,Adam also explained about insurance which we took out there and then ,over all again Hays traval bulwell nottingham made our experience in booking our family holiday easy and quick to book Thank you

Reply from Hays Travel - Bulwell
Very pleased with Hays, Haley in Bulwell was very patient and listened to what we were looking for and, then delivered what we now hope & believe will be a super holiday that we have promised ourselves. Thank You.

Reply from Hays Travel - Bulwell
The agent had a friendly approach when I stepped through the door. She was very informative and knowledgeable and sorted my holiday and gave advice on travel to the airport also

Reply from Hays Travel - Bulwell
Excellent customer service, very friendly, professional and knowledgeable. I would highly recommend.

Reply from Hays Travel - Bulwell
The staff were Very helpful in booking my holiday explaining the benefits of taking out insurance so you are covered if you have to cancel. Would recommend Hayes travel.

Reply from Hays Travel - Bulwell
Never any trouble serving for needs and always finding a getaway at a reasonable price.

Reply from Hays Travel - Bulwell
Really friendly and very helpful can not fault them at all. definitely my new go to place for holidays

Reply from Hays Travel - Bulwell
Got things sorted without any issues. Fast and simple, no stress. Straight forward and was shown all available prices and what’s best. They give you all the info you need so you don’t experience any issues when arriving to ur destination. Very friendly team. Recommend fully if you are confused about anything to do with your trip or want easy booking.
Seen reviews saying names not being got right or helping other customer. To me this was no issue and shouldn’t be an issue, since they will be dealing with loads of customer daily, sometimes you can accidentally get names wrong or try to help other customers at same time to satisfy everyone, that’s just a simple mistake everyone makes mistakes time to time.

Reply from Hays Travel - Bulwell

Reply from Hays Travel - Bulwell
This was my first time booking a holiday I knew where I wanted to go so they was able to sort it out hassle free

Reply from Hays Travel - Bulwell
As usual great service. The team all work well together. We wanted a last minute deal and we had it all booked and they printed all our documents for us within 30 minutes. Saves time trying to book online which I find can be very annoying at times !

Reply from Hays Travel - Bulwell

Reply from Hays Travel - Bulwell

Reply from Hays Travel - Bulwell

Reply from Hays Travel - Bulwell
Excellent service as always. The staff are always friendly whether it be face to face or over the phone. I wouldn’t book with any other travel agency. ⭐️⭐️⭐️⭐️⭐️

Reply from Hays Travel - Bulwell

Reply from Hays Travel - Bulwell
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