I feel confident when I book through Hays Travel in Bury. They provide good and honest advice and the staff are always smiling and welcoming. Gaynor was very patient as we were not quite sure which re... See more
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Your staff is first class they have assisted me every step of the way including booking excursions for me. I can only say they have gone above and beyond. The service,staff and booking process everyth... See more
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Gaynor from the Bury, Rock Branch was unbelievably helpful. She looked tirelessly to get us a fantastic holiday within budget and to set dates. She ensured the reviews were accurate before going ahead... See more
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Wendy was so helpful and full of suggestions and information about our choices of destination. She checked all of our holiday ideas and gave us options and we were impressed with her knowledge. She wa... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Central St, The Rock, BL9 0JN, Bury, United Kingdom
- 01614645568
4.9
Excellent
809 reviews
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The staff are so friendly and helpful
The staff are so friendly and helpful, they spend all the time that’s needed to make sure you get the best deal to the right destination/hotel. Thank you so so much.
September 11, 2026
Reply from Hays Travel - Bury
Marie,
Thank you so much for your wonderful review! We are so pleased to hear that our team's friendly and helpful approach made your experience so enjoyable and that we could find you the perfect trip.
Kind regards,
Hay Travel Bury
Staff very good at booking and price…
Staff very good at booking and price matching. Also dealing with an awkward customer.
September 8, 2026
Reply from Hays Travel - Bury
Christine Wootton,
We appreciate your feedback! It's wonderful to hear that our team provided excellent assistance with your booking and price matching. We always strive to be helpful to all our customers.
Kind regards,
Hays Travel Bury
Our booking was done very efficiently…
Our booking was done very efficiently and pleasantly
September 10, 2026
Reply from Hays Travel - Bury
Mary Peart,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was efficient and pleasant. We appreciate you taking the time to share your positive experience with us.
Kind Regards
Hays Travel Bury
Your staff is first class they have…
Your staff is first class they have assisted me every step of the way including booking excursions for me. I can only say they have gone above and beyond. The service,staff and booking process everything
August 26, 2026
Reply from Hays Travel - Bury
Barbara Chaffer,
Thank you for your wonderful feedback! We are so pleased to hear that our staff went above and beyond in assisting you with your booking and excursions.
Kind Regards
Hays Travel Bury
Honest and helpful
I feel confident when I book through Hays Travel in Bury. They provide good and honest advice and the staff are always smiling and welcoming. Gaynor was very patient as we were not quite sure which resort we wanted to stay in in Chania, Crete and I am happy to say she found one to suit our needs.
September 5, 2026
Reply from Hays Travel - Bury
Thank you so much for your lovely review! We’re delighted to hear that Gaynor was able to help you find the perfect resort in Chania. We really appreciate your continued trust in Hays Travel Bury and hope you have a fantastic holiday!
Reply from Hays Travel - Bury
Thank you for your kind feedback! We’re delighted to hear you had such a positive experience with our team. We truly appreciate your support.
Wendy was very helpful with our holiday…
Wendy was very helpful with our holiday request. We didn’t feel rushed at all. It’s the first time we have booked through Hays and would recommend it to others.
September 6, 2026
Reply from Hays Travel - Bury
Elizabeth Nuttall,
Thank you for your wonderful review! We are so pleased to hear that you felt well-assisted and unhurried with your holiday request. We appreciate you recommending our services.
Kind Regards
Hays Travel Bury
The lady who dealt with us ( WENDY )…
The lady who dealt with us ( WENDY ) was extremely helpful. She had patience with us as we went through numerous holidays . A very nice lady !!!
September 5, 2026
Reply from Hays Travel - Bury
Sheila McDougall,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was extremely helpful and patient while assisting you with your holiday choices. We truly appreciate your kind words.
Kind Regards
Hays Travel Bury
Reply from Hays Travel - Bury
Nicola,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our team. We hope you have a fantastic trip!
Kind Regards
Hays Travel Bury
very helpful and friendly explained…
very helpful and friendly explained everything we needed to know
September 2, 2026
Reply from Hays Travel - Bury
Thank you so much for your lovely review! We're delighted to hear you found our service helpful and friendly, and that we were able to provide you with all the information you needed. We hope to see you again soon! 😊
Thanks to Keeley and her vast knowledge…
Thanks to Keeley and her vast knowledge we came we saw and now have booked our holiday for 2027 so thank-you
August 29, 2026
Reply from Hays Travel - Bury
Darren,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member's vast knowledge helped you book your holiday. We appreciate your kind words!
Kind Regards
Hays Travel Bury
Wendy was extremely helpful
Wendy was extremely helpful, very knowledgeable and made it really easy to book our next trip
August 29, 2026
Reply from Hays Travel - Bury
Steven Coffey,
Thank you for your fantastic 5-star review! We are so pleased to hear that our colleague was very helpful and made the booking process easy for you.
Kind Regards
Hays Travel Huyton
Wendy from bury branch is so committed…
Wendy from bury branch is so committed in giving her best to her customers she gives the best info and best prices thanks again Wendy you never disappoint us 🩷
August 27, 2026
Reply from Hays Travel - Bury
Babs,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have such a positive experience with our team member. It's fantastic to know that they are so committed to providing excellent service and great prices.
Kind Regards
Hays Travel Bury
Experienced staff
Experienced staff. Helped me with choosing the right package deal. Efficient and very knowledgeable. Friendly staff, did not make me rush into making a decision.
May 28, 2026
Reply from Hays Travel - Bury
ANN HESLOP,
Thank you so much for your wonderful 5-star review! We are so pleased to hear that our team was efficient, knowledgeable, and helped you choose the perfect package without feeling rushed. We truly appreciate your kind words!
Kind Regards
Hays Travel Bury
Took out insurance
Took out insurance , then had to phone a number to declare medical conditions, was very very difficult to understand the lady on the phone , ended up cancelling the insurance,
August 17, 2026
Reply from Hays Travel - Bury
Joanne Mountaine,
Thank you for sharing your feedback. We are sorry to hear about your experience when declaring medical conditions over the phone. Please note, the process and communication for medical screening are managed directly by the insurance provider, not Hays Travel. While we partner with reputable insurers to offer travel insurance, any difficulties with phone conversations or service are the responsibility of the insurance company itself. We appreciate your comments and will pass them on to our insurance partners to help improve their customer service.
Kind Regards
Hays Travel Bury
Great experience used them many times…
Great experience used them many times always friendly and helpful staff
August 24, 2026
Reply from Hays Travel - Bury
David Bennett,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have such a positive experience with our team. We truly appreciate you taking the time to share this.
Kind Regards
Hays Travel Bury
Dream Holiday to New Zealand & Australia.
Olivia was very helpful and persevered until she found our perfect holiday.
August 15, 2026
Reply from Hays Travel - Bury
Thomas,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was very good and helpful in arranging your holiday.
Kind Regards
Hays Travel Bury
Jenny made the booking of our holiday a…
Jenny made the booking of our holiday a positive experience.
August 22, 2026
Reply from Hays Travel - Bury
Hi Mike,
Thank you for your lovely feedback. We are so pleased to hear that booking your holiday was such a positive experience.
Kind Regards
Hays Travel Bury
Friendly helpful staff
Friendly helpful staff who provide information through personal experience.
August 20, 2026
Reply from Hays Travel - Bury
Thank you for your kind feedback! We’re delighted to hear you had such a positive experience with our team. We truly appreciate your support.
Holiday to Crete
Jenni was very friendly, knowledgeable and listened to what we would like from our holiday.
August 20, 2026
Reply from Hays Travel - Bury
Hi Elaine Robbins,
Thank you for your wonderful review! We are so pleased to hear that our colleague was friendly, knowledgeable, and attentive to your holiday preferences. We hope you have a fantastic trip!
Kind Regards
Hays Travel Bury
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