Excellent service from Gaynor. She was knowledgeable, friendly, unfailingly patient and super-efficient. I really appreciate the way Gaynor listened to my ‘wish list’ and came up with numerous temptin... See more
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I had a really lovely experience booking my holiday with Hays Travel. From the moment I walked in, the staff were so friendly, welcoming, and genuinely interested in helping me find the right holiday.... See more
Company replied
Amy at the Bury shop was most helpful in finding us our perfect holiday, We’re undecided on a couple of holidays but Amy was very patient and kind. We came out of the shop wholly satisfied about... See more
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Dennie from the Bury ranch was amazing! I had just left another major travel agent shop feeling disappointed. Then I popped into Hayes and Dennie help me book our dream holiday!
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Central St, The Rock, BL9 0JN, Bury, United Kingdom
- 01614645568
4.9
Excellent
752 reviews
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Excellent service from Gaynor
Excellent service from Gaynor. She was knowledgeable, friendly, unfailingly patient and super-efficient. I really appreciate the way Gaynor listened to my ‘wish list’ and came up with numerous tempting holidays fitting my criteria. My ultimate choice means we have an amazing holiday booked in September. Thank you Gaynor! 😀
July 11, 2026
Reply from Hays Travel - Bury
Ms Campion,
Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience. It's fantastic to know that you found the service knowledgeable, friendly, and efficient, and that we could help you find an amazing holiday. We hope you have a fantastic time in September!
Kind Regards
Hays Travel Hastings
Always very friendly and helpful at the…
Always very friendly and helpful at the Bury branch
July 12, 2026
Reply from Hays Travel - Bury
Rex stinson,
Thank you for taking the time to leave this wonderful review! We are so pleased to hear that our team at the Bury branch is always friendly and helpful.
Kind Regards
Hays Travel Bury
Gaynor was really nice and polite
Gaynor was really nice and polite, and her professionalism obvious. She made the experience easy and alleviated any worries I might have had. First rate customer service. Thanks.
July 12, 2026
Reply from Hays Travel - Bury
Mr Nance,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was easy and that our colleague alleviated any worries you had. We appreciate your kind words.
Kind Regards
Hays Travel Bury
very helpful staff and they do good job…
very helpful staff and they do good job thanks keepwell
July 9, 2026
Reply from Hays Travel - Bury
Bill,
We're so happy to hear our staff provided helpful service. Thank you for your kind words!
Kind Regards
Hays Travel Bury
Reply from Hays Travel - Bury
John,
Thank you for your wonderful review! We are so pleased to hear that our team was helpful and that nothing was too much trouble.
Kind Regards
Hays Travel Bury
Holiday
Very helpful and friendly staff,got the holiday we wanted very please and satisfied.
June 27, 2026
Reply from Hays Travel - Bury
Eileen,
Thank you so much for your wonderful feedback! We are delighted to hear that our team was able to help you find the perfect holiday and that you are pleased and satisfied with the experience.
Kind Regards
Hays Travel Bury
I had a great experience…
I had a really lovely experience booking my holiday with Hays Travel. From the moment I walked in, the staff were so friendly, welcoming, and genuinely interested in helping me find the right holiday. Their knowledge and professionalism really stood out, and they took the time to explain everything clearly. They gave me excellent advice on choosing the best cabin location for my cruise and shared lots of helpful information about the ports we'll be visiting, which made me even more excited for the trip. I never felt rushed, and every question I asked was answered with patience and expertise. Thank you for making the whole booking process so easy and enjoyable
July 2, 2026
Reply from Hays Travel - Bury
Susan,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us and that we could assist with your holiday plans. We truly appreciate your kind words about our team's dedication and professionalism.
Kind Regards
Hays Travel
Extremely helpful and friendly…
Extremely helpful and friendly consultant who made the booking simple and net all our needs. Would highly recommend your agency.
June 24, 2026
Reply from Hays Travel - Bury
We're delighted to hear you had such a positive experience and that everything was arranged smoothly. We truly appreciate your recommendation and look forward to helping you again in the future.
Excellent friendly and polite service…
Excellent friendly and polite service from Wendy. Hays Travel Bury is always our first call. 😁👍
June 30, 2026
Reply from Hays Travel - Bury
customer,
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently receive excellent service from our team. We truly appreciate your continued loyalty.
Kind Regards
Hays Travel
Very friendly and helpful 👌 and the…
Very friendly and helpful 👌 and the manager was fantastic 👏
June 25, 2026
Reply from Hays Travel - Bury
David Gaskell,
Thank you for your wonderful comments! We are so pleased to hear that our team was friendly and helpful, and that you had such a fantastic experience with our manager.
Kind Regards
Hays Travel
Dennie was amazing!!
Dennie from the Bury ranch was amazing! I had just left another major travel agent shop feeling disappointed. Then I popped into Hayes and Dennie help me book our dream holiday!
June 9, 2026
Reply from Hays Travel - Bury
hi jamilla, thankyou for your lovely comment, I will pass this onto dennie
Very welcomming informative ans very…
Very welcomming informative ans very friendly made the booking so easy
June 28, 2026
Reply from Hays Travel - Bury
Hugh,
Thank you for your wonderful feedback! We are so pleased to hear that you found the booking process easy and that our team was welcoming, informative, and friendly.
Kind Regards
Hays Travel
Staff were very welcoming extremely…
Staff were very welcoming extremely helpful in helping us choose a destination for our honeymoon
June 17, 2026
Reply from Hays Travel - Bury
Lynne Bennett,
We're so happy our team could help you choose your perfect honeymoon destination! Thank you for your kind words.
Kind Regards
Hays Travel
As usual Wendy was helpful and…
As usual Wendy was helpful and informative and as my brother and his wife have never cruised she went out of her be way to show them the outline of the ship as which decks to avoid Wendy is a great ssset to your company
June 26, 2026
Reply from Hays Travel - Bury
Thank you for your wonderful review. We are delighted to hear that Wendy was so helpful and informative, especially in supporting your brother and his wife on their first cruise. We truly appreciate your kind words and we will pass on your message to Wendy :)
Excellent service
Excellent service
Knowledgeable staff
Overall extremely helpful
Well done
June 25, 2026
Reply from Hays Travel - Bury
Miss SIAN Mansley,
We're so glad our team provided such excellent assistance. Thank you for your kind words!
Kind Regards
Hays Travel
Excellent
Got a price cheaper than last year, exactly the hotel, place, what I was looking for, I was in and out in less than an 1hour. The sales person Dennie was very helpful, pleasent, and professional, and I look forward to booking again next year
June 24, 2026
Reply from Hays Travel - Bury
Mrs Marie Crone,
We are so pleased to hear you found exactly what you were looking for at a great price! We appreciate your kind words about our team member's helpfulness and professionalism. We look forward to assisting you again next year.
Kind Regards
Hays Travel
Reply from Hays Travel - Bury
Antonio,
We are so pleased you were happy with our service. Thank you for your kind words.
Kind Regards
Hays Travel
USA multi trip
Gaynor was so helpful. I changed my mind over a few things. She was friendly and professional and tweaked my trip accordingly. Thank you for the great price
June 20, 2026
Reply from Hays Travel - Bury
thankyou for booking!
Very helpful
Very helpful
Received excellent customer service from the Bury store when looking to book a surprise trip for my partner's birthday.
Have used Hays travel for our last few holidays and the service is always fantastic
May 22, 2026
Reply from Hays Travel - Bury
Thankyou for booking with us :)
Luke who sorted our holiday was very…
Luke who sorted our holiday was very friendly and helpful and found us what we were looking for
June 14, 2026
Reply from Hays Travel - Bury
Thank you so much for your kind review! 😊 We're delighted to hear that Luke was friendly, helpful, and able to find the perfect holiday for you. I'll be sure to pass on your lovely feedback to him. We hope you have an amazing trip and look forward to helping you plan your next holiday in the future! ✈️☀️
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