Unbelievably helpful .. Bailey at the Caerphilly branch was warned by myself before I sat down how difficult I am to please .. he did not disappoint in any way he found our perfect holiday for 3 adult... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Aided by the skills of your staff member and the range of services you offer,m y friend and I were able to :- chat to a member of the travel company we were considering; arrange overnight acommodatio... See more
Company replied
We went down to your premises in Caerphilly on Tues 28th for a coffee morning and to take a look at the latest cruise releases. Gemma was an excellent assistant and found a holiday for us in an instan... See more
Company replied
We've used Hays travel Caerphilly many times. All staff are super friendly and helpful. It's always a great experience booking our holidays through them.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
UNIT 8 Castle Court shoppng centre, CF83 1NU, Caerphilly, United Kingdom
- 02922402573
4.9
Excellent
599 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unbelievably helpful .
Unbelievably helpful .. Bailey at the Caerphilly branch was warned by myself before I sat down how difficult I am to please .. he did not disappoint in any way he found our perfect holiday for 3 adults and 5 children
June 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hyfryd
Pleasant, knowledgeable and patient especially when we were deciding what holiday to take
June 22, 2026
Reply from Hays Travel - Caerphilly
We're so pleased you found our team helpful while choosing your holiday. Thank you for your feedback.
Kind Regards
Hays Travel
Ffion was great she explained…
Ffion was great she explained everything done booking and made sure we had good time.
June 20, 2026
All members of the team are helpful…
All members of the team are helpful friendly and knowledgeable
June 16, 2026
Reply from Hays Travel - Caerphilly
Thank you for your kind words! Glad we could help :)
Kind Regards
Hays Travel
Reply from Hays Travel - Caerphilly
We are delighted you had an excellent experience. Thank you for your kind words.
Kind Regards
Hays Travel
The staff were really good and everyone…
The staff were really good and everyone I spoke did their very best to help me find my holiday. The only problem was the coach companies who were not the best at getting back to Hays for an update
June 9, 2026
Reply from Hays Travel - Caerphilly
We're happy to hear our team provided excellent service in helping you find your holiday. We appreciate your feedback regarding the coach companies and will address this internally.
Kind Regards
Hays Travel
Cruise
Hays gave us a answer to every problem very happy experience all the staff were helpful and plesant Richelle who took our booking she tried everything she could with any problem thank you
June 13, 2026
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words! Excited to get you on your first cruise :)
Kind Regards
Richelle
Very friendly helpful staff
June 5, 2026
Reply from Hays Travel - Caerphilly
Thank you for your kind words. We are delighted our staff made your experience positive.
Kind Regards
Hays Travel Caerphilly
Booking made easy!
Aided by the skills of your staff member and the range of services you offer,m y friend and I were able to :-
chat to a member of the travel company we were considering; arrange overnight acommodation near our departure airport and book coach travel to the airport. Her patience and diligence was excellent - so much easier than doing it ll unaided! I would not hesitate to use Hays Travel again.
June 10, 2026
Reply from Hays Travel - Caerphilly
Thank you for your wonderful review! We appreciate your kind words and look forward to helping you on your next holiday :)
Kind Regards
Richelle
Reply from Hays Travel - Caerphilly
We're delighted you had such a positive experience with our team. Thank you for your kind words!
Kind Regards
Richelle
The staff member was really helpful and…
The staff member was really helpful and friendly and nothing was too much trouble. She was very knowledgable and sorted everything out and gave good advice.
June 11, 2026
Reply from Hays Travel - Caerphilly
Thank you for your lovely review! Excited for your trip to Albania :)
Kind Regards
Richelle
Reply from Hays Travel - Caerphilly
Thank you so much!
A very straightforward, friendly experience
A very straightforward, and friendly experience - as always. Ffion, our travel advisor was excellent.
June 10, 2026
Reply from Hays Travel - Caerphilly
We are so glad you had a straightforward and friendly experience. Thank you for your kind words!
Kind Regards
Richelle
We've used Hays travel Caerphilly many…
We've used Hays travel Caerphilly many times. All staff are super friendly and helpful. It's always a great experience booking our holidays through them.
June 10, 2026
Reply from Hays Travel - Caerphilly
We truly appreciate your kind words and continued loyalty. It's wonderful to know you consistently have a great experience booking with us!
Kind Regards
Hays Travel
Understood requirements
Understood requirements, enthusiastic and engaging with customer.
June 9, 2026
Reply from Hays Travel - Caerphilly
We are so pleased we met your needs. Thank you for your kind words!
Kind Regards
Hays Travel Caerphilly
Very helpful and pleasant staff who…
Very helpful and pleasant staff who took the time to find us a cruise that suited our requirements
June 5, 2026
Reply from Hays Travel - Caerphilly
We're so pleased our team found the perfect cruise for you. Thank you :)
Kind Regards
Hays Travel Caerphilly
So helpful as always can’t fault the…
So helpful as always can’t fault the staff they are perfect
May 31, 2026
Reply from Hays Travel - Caerphilly
We are so pleased to hear this! Thank you for your wonderful feedback.
Kind Regards
Hays Travel Caerphilly
Fantastic and knowledgeable staff
We dealt with Roseanne at your Caerphilly branch who was brilliant nothing was too much trouble and is an asset to your company.
June 5, 2026
Reply from Hays Travel - Caerphilly
We are so pleased our team member provided such excellent service. We appreciate your kind words!
Kind Regards
Hays Travel Caerphilly
It was refreshing to find a holiday…
It was refreshing to find a holiday that ticked all the right boxes
June 2, 2026
Reply from Hays Travel - Caerphilly
We are so pleased we found the perfect holiday for you!
Kind Regards
Hays Travel Caerphilly
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.