First and foremost the staff. Always friendly, professional and caring about the booking advice they give. Very thorough and knowledgable with fair prices on offer! Great to still be able to visit a h... See more
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Hays Cardiff city centre made our booking for next year's holidays, jackie and the staff are very friendly helpful and get the booking done for your best interests. Highly recommend using.
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Booked a short trip Santa ponsa.never used Hays travel before but couldn’t have been happier with my experience Helen helped me with my booking she was very patient with me try to sort out my details... See more
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Jacqui spent allot of time with us to find two holidays, which suited our requirements and dates. She spent time communicating our options for Christmas and Easter, whilst checking various tour oper... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Queen Street, CF10 2AS, Cardiff, United Kingdom
- 02921433032
4.9
Excellent
1K reviews
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5 stars for Helen at Cardiff Branch
Spoke to Helen at Cardiff branch Monday afternoon explaining my requirements for accommodation in Las Vegas, I had numerous options emailed to me within 10 minutes and all booked up by Tuesday morning.
Excellent service & took away all the hassle of booking through a website with personal service.
Highly recommend.
January 19, 2026
Reply from Hays Travel - Cardiff
Good Afternoon Thomas
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you were happy with the customer service receives from myself and we were able to find you the perfect hotel.
We will be on hand for anything else you may need throughout your holiday journey with us.
Kind Regards
Helen - Branch Manager
Reply from Hays Travel - Cardiff
We appreciate you taking the time to share your positive experience with us; your comments are valuable to our team.
Hays Travel
In praise of Nia at Hays Queen Street
Nia provided us with an excellent service.
She’s knowledgeable, listens and is patient when helping us.
She’s always happy to look for a range of potential options for us to consider.
She’s an excellent ambassador for Hays.
Nia and her colleagues at Cardiff Queen Street really are Hays’ USP and rightfully deserve praise.
January 12, 2026
Reply from Hays Travel - Cardiff
Neil,
We appreciate you taking the time to share your kind words. We're happy to hear that you received excellent service and that our team's knowledge and patience were helpful during the booking process.
Hays Travel
Reply from Hays Travel - Cardiff
Maria Bolderson,
We appreciate you sharing your positive experience with our team; we are so happy to hear that we were helpful and well-informed.
Hays Travel
Very impressive experience
Peter, who dealt with our booking, was friendly, amiable and answered our questions with efficiency and humour.
January 11, 2026
Reply from Hays Travel - Cardiff
A B Francis,
We appreciate you sharing your booking experience with us! We're so glad that our team member was able to assist you so effectively.
Hays Travel
Hays travel Cardiff
Jacqui was amazing and helpful as always, always going above and beyond to find us the best deals. All the staff are friendly in this branch and always chat when we pop in.
January 17, 2026
Reply from Hays Travel - Cardiff
David Shenton,
We appreciate your kind words! We're happy to hear that you consistently receive amazing support and the best deals from our friendly team. Thanks for your review.
Hays Travel
All ways a pleasure to speak the staff…
All ways a pleasure to speak the staff always willing to help to find a holiday for you.
January 11, 2026
Reply from Hays Travel - Cardiff
Mr & Mrs Davidge,
We appreciate your kind words! We're always happy to assist you in finding the perfect holiday that meets your needs and preferences.
Hays Travel
Helen was very helpful
Helen was very helpful, patient and assisted with my request. She provided me with clear information and advice, which was much appreciated.
January 14, 2026
Reply from Hays Travel - Cardiff
We appreciate you taking the time to leave your comments. We're so happy to hear that the information and assistance provided were helpful and clear.
Reply from Hays Travel - Cardiff
Mark Mason,
We appreciate your kind feedback; we are so happy to hear that you felt supported and valued during your experience with us.
Hays Travel
Best Travel Agency in Town
This is the fourth time I have used Hays Travel, Cardiff. Staff are very thorough with attention to detail when booking, and advice and assistance up to the date of travel. I normally book with Stephanie who is very knowledgeable, but all staff in the Branch are kind and helpful. Great service from Hays Travel.
January 15, 2026
Reply from Hays Travel - Cardiff
We appreciate your continued loyalty and are happy to hear about the great service you've received from our team. It's wonderful to know that our attention to detail and helpful advice have been beneficial for your travel plans. Thank you!
Reply from Hays Travel - Cardiff
Thank you for the kind feed back
Always happy with Hays
Usually use our Barry branch who we have found very helpful ,in Cardiff city centre spotted Peter behind desk in Queen st branch ,went in to wish him Happy New year ,as we have booked with him before when he worked at the Barry branch , came out with a holiday booked for special anniversary in 2027 ,always found Peter & & Hays staff very helpful & knowledgeable.Used Hays for last 4 years never had any issues with them .
January 10, 2026
Reply from Hays Travel - Cardiff
We're glad you found our staff helpful and knowledgeable. It's great to hear you booked a holiday for your special anniversary. We appreciate your continued trust in us for your travel needs over the last four years.
Jacqueline B at Hays Queen Street was…
Jacqueline B at Hays Queen Street was outstanding ✨️ very professional and knowledgeable. Gave us lots of options and worked very hard to find us the best holiday. She was fantastic 👏
January 12, 2026
Reply from Hays Travel - Cardiff
We're delighted to hear about the outstanding service you received! It's great to know that our team member was professional, knowledgeable, and helpful in finding you the best holiday.
My travel agency representative…
My travel agency representative Jacqueline Bourke was friendly, polite and most helpful when I went into the Cardiff office to book a holiday to Italy
January 10, 2026
Reply from Hays Travel - Cardiff
We're happy to hear that your experience booking your Italy holiday in our Cardiff office was so positive. We appreciate you mentioning how helpful our representative was!
So we went into Cardiff branch to…
So we went into Cardiff branch to inquire about a cruise. Ended up booking 2 cruises🥴😎
Happy days.
January 3, 2026
Reply from Hays Travel - Cardiff
We're happy to hear that you had such a positive experience in our Cardiff branch and booked two cruises! Thank you for sharing your happy days with us.
Reply from Hays Travel - Cardiff
We appreciate you taking the time to share your experience with us. We are so glad to hear you found our staff helpful.
We spoke to two lovely ladies that were…
We spoke to two lovely ladies that were so helpful with our requirements and had so much patience.
January 4, 2026
Reply from Hays Travel - Cardiff
We appreciate you taking the time to share your positive experience. We're so happy to hear the team was helpful and patient with your needs.
My wife and I would like to thank …
My wife and I would like to thank Helen for all the help in getting the holiday we needed.
And was very helpful to myself and my wife so we would like to say thankyou to Helen for all you have done for my wife and my self thankyou hays travel.
January 6, 2026
Reply from Hays Travel - Cardiff
Good Afternoon Mr Brookes
Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am so pleased to hear that you were happy with the service received from myself and we were able to find you the perfect holiday.
It is always a pleasure to see you both and I look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Steph from Hayes travel cardiff was so…
Steph from Hayes travel cardiff was so helpful and went out of her way to do everything possible with my holiday.
January 8, 2026
Reply from Hays Travel - Cardiff
We're so happy to hear that you found our team member helpful. We appreciate you taking the time to share your positive experience with us.
Very helpful member of staff
Very helpful member of staff. Steph listened to what I wanted from a holiday and did everything connected to the booking, including airport parking, checking in, printing boarding passes etc.
January 8, 2026
Reply from Hays Travel - Cardiff
We appreciate you taking the time to leave us a review. We are so happy to hear that our team member was helpful and made the booking process easy for you.
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