First and foremost the staff. Always friendly, professional and caring about the booking advice they give. Very thorough and knowledgable with fair prices on offer! Great to still be able to visit a h... See more
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See what reviewers are saying
Hays Cardiff city centre made our booking for next year's holidays, jackie and the staff are very friendly helpful and get the booking done for your best interests. Highly recommend using.
Company replied
Booked a short trip Santa ponsa.never used Hays travel before but couldn’t have been happier with my experience Helen helped me with my booking she was very patient with me try to sort out my details... See more
Company replied
Jacqui spent allot of time with us to find two holidays, which suited our requirements and dates. She spent time communicating our options for Christmas and Easter, whilst checking various tour oper... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Queen Street, CF10 2AS, Cardiff, United Kingdom
- 02921433032
4.9
Excellent
1K reviews
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Queen Street Cardiff…
We went into Queen Street Cardiff branch and sat down with Peter who was so informative and helpful we ended up booking our Canada trip. He listened to what we wanted and needed and with no pressure put together exactly what we wanted.
February 7, 2026
Reply from Hays Travel - Cardiff
Susan,
We're happy to hear that your experience booking your Canada trip was so positive and informative. We appreciate you highlighting the attentive service you received. Thank you for your feedback.
Hays Travel
Great help from Jacquie and Stephanie.
February 4, 2026
Reply from Hays Travel - Cardiff
Isobel Purcell,
We appreciate your positive feedback and are so happy that our team could be of assistance to you; thank you for the review.
Hays Travel
Courteous and efficient service.
February 3, 2026
Reply from Hays Travel - Cardiff
Hello Gareth
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from the team.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Really great service
Really great service , from help in identifying where to go then very patiently helping us with finding hotels, travel and even airport parking . Jacqui in Cardiff centre branch can’t be recommended highly enough . We are very excited about our anniversary holiday to Italy - Thank you!
January 31, 2026
Reply from Hays Travel - Cardiff
Hello Jo
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Jacqui and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Hays Travel Cardiff were Amazing
We had a lovely hour on Friday morning with Hays in Cardiff. My sister and I were looking for a 4/5 days break in October for my birthday. Nia was extremely helpful, she was very patient and trawled through holidays until we found a wonderful 4 night break on Corfu. Personally I love visiting a travel agent as it's such a personal experience. We're always happy with Hayes and their welcoming staff. We have already booked our September holiday with them. They have been our choice of agent for a few years now and will continue to be in the future.
Thank you Hayes
January 30, 2026
Reply from Hays Travel - Cardiff
Diane,
We're happy to hear that you had a lovely experience planning your birthday break with us. It's great to know that our team provided a personal and helpful service. Thank you for your continued loyalty; we appreciate your feedback.
Hays Travel
Reply from Hays Travel - Cardiff
Lynn,
We appreciate your kind words and are so happy to know our staff was helpful and sociable!
Hays Travel
I popped in to ask some questions and…
I popped in to ask some questions and walked out with a holiday. It was really friendly service, informative and helpful. Fully recommend
January 29, 2026
Reply from Hays Travel - Cardiff
Sian Rees,
We are happy to hear that you had such a positive and helpful experience in our office. Thank you for recommending our services to others!
Hays Travel
Excellent as always with the personal…
Excellent as always with the personal touch ,once again thank Peter Breeze
January 30, 2026
Reply from Hays Travel - Cardiff
Jacqueline,
We appreciate you taking the time to share your continued positive experience with us. We're happy to hear that you value our personal touch!
Hays Travel
Great Customer service
The member of staff did everything she could to find the type of holiday we wanted and at a good price
January 29, 2026
Reply from Hays Travel - Cardiff
Linda Murphy,
We appreciate you taking the time to share your experience. We are so happy to hear that our staff helped you find your ideal holiday at a great price.
Hays Travel
Nothing was too much for Helen to do.
January 27, 2026
Reply from Hays Travel - Cardiff
Joan Coles,
We are happy to hear that everything met your expectations. Thank you for your positive feedback; we appreciate it.
Hays Travel
Very professional, helpful and efficient efficient and
Peter was very professional, helpful and efficient. He understood our requirements and made suggestions and coments which helped us to make a decision.
January 27, 2026
Reply from Hays Travel - Cardiff
Heather McNabb ,
We appreciate you taking the time to share your experience. We're so glad to hear that you found our service helpful and efficient in meeting your needs!
Hays Travel
Nia and Peter were very helpful and…
Nia and Peter were very helpful and professional, I’m hoping that when the holiday arrives everything goes smoothly just like the booking.
January 27, 2026
Reply from Hays Travel - Cardiff
Beverly,
We're happy to hear that the booking process was helpful and professional. We appreciate your feedback and hope your holiday is just as smooth!
Hays Travel
Your STEPH staff were fantastic
Your staff were fantastic, Steph listen to what I wanted, went above and beyond. I'll always book my holidays with you.
January 27, 2026
Reply from Hays Travel - Cardiff
MRS JAY,
We appreciate you taking the time to leave us such a fantastic review! We are so happy to hear that our team provided such great support and service.
Hays Travel
Memories are holidays
What a lovely experience
Walked into Hays travel Queen Street Cardiff
Nia called us over to her desk didn’t ask our names as she remembered us
Nia asked what we were looking for and a few taps on her computer and she found us the perfect holiday, she took about 15 minutes to talk us through the hotel and area (what more could you ask for)
Nia is very professional,understanding and very experienced for such a young lady
Thank you to all the staff for finding our holidays NEVER selling us a holiday we don’t want, giving us time to think about things so we don’t feel rushed
Memories are holidays and you have given plenty of them
January 25, 2026
Reply from Hays Travel - Cardiff
Sara Simmonds,
We appreciate you taking the time to share your lovely experience at our Queen Street Cardiff location. We're happy to hear that our team provided such a professional and understanding service, helping you find the perfect holiday and create lasting memories. Thank you for your kind words!
Hays Travel
Holiday booking
Very competent sorcing locations hotels ect. Very approachable at all levels. Regards David.
January 23, 2026
Reply from Hays Travel - Cardiff
David Ridout,
We're happy to hear that you found our services competent and approachable. We appreciate your positive feedback and thank you for sharing.
Hays Travel
As always absolutely fantastic
As always absolutely fantastic
Jacqueline especially goes above and beyond x
January 26, 2026
Reply from Hays Travel - Cardiff
julie powell,
We're happy to hear that you had a fantastic experience! We appreciate your kind words and are glad that you enjoyed your visit.
Hays Travel
Reply from Hays Travel - Cardiff
Michael,
We appreciate you taking the time to share your positive experience with us. We are so glad to hear you were happy with our service!
Hays Travel
Help when we didn’t know where to start
Peter was extremely helpful when we went into Hayes Cardiff, we didn’t know how to build our holiday but he guided us through made suggestions, and looked for different pricing for us. I contacted him several times in the following days and he answered out of hours, assistance helped us put our holiday together and it’s now booked.
January 22, 2026
Reply from Hays Travel - Cardiff
Denise Vrouwes ,
We're happy to hear that you found our assistance so helpful in planning and booking your holiday. We appreciate you taking the time to share your positive experience.
Hays Travel
Reply from Hays Travel - Cardiff
We appreciate you sharing your thoughts, and we are so glad you found our service helpful and expert.
Hays Travel
Nia👍
Nia was friendly, knowledgeable and efficient. She made the whole process quick, easy and painless
January 21, 2026
Reply from Hays Travel - Cardiff
Good Afternoon Terry
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Nia and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
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