First and foremost the staff. Always friendly, professional and caring about the booking advice they give. Very thorough and knowledgable with fair prices on offer! Great to still be able to visit a h... See more
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See what reviewers are saying
Hays Cardiff city centre made our booking for next year's holidays, jackie and the staff are very friendly helpful and get the booking done for your best interests. Highly recommend using.
Company replied
Jacqui spent allot of time with us to find two holidays, which suited our requirements and dates. She spent time communicating our options for Christmas and Easter, whilst checking various tour oper... See more
Company replied
Booked a short trip Santa ponsa.never used Hays travel before but couldn’t have been happier with my experience Helen helped me with my booking she was very patient with me try to sort out my details... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Queen Street, CF10 2AS, Cardiff, United Kingdom
- 02921433032
4.9
Excellent
1K reviews
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good helpfull service
April 5, 2026
Reply from Hays Travel - Cardiff
Thank you for taking the time to complete the survey and for your kind comments. We look forward to seeing you again in branch soon!
Great service
Great service yet again. Helping with decision making tailored best to our needs.
April 12, 2026
Reply from Hays Travel - Cardiff
Meirion Daniel,
We appreciate you taking the time to leave us such a great review. We are so happy we could assist you in making the best decisions for your needs.
Kind regards
Hays Travel Cardiff
Reply from Hays Travel - Cardiff
Hello Paul
We appreciate you taking the time to leave us a review. We're so happy we could assist with your queries and provide destination knowledge!
Kind regards
Hays Travel Cardiff
friendly and welcoming
Nia was warm friendly and welcoming. She was helpful and knowledgeable and patient with us! All costs etc were clear and we were very impressed with the process
April 9, 2026
Reply from Hays Travel - Cardiff
Gwen,
We appreciate you taking the time to leave us such a wonderful review. We're so happy to hear that you found our team member to be helpful, friendly, and knowledgeable!
Kind regards
Hays Travel Cardiff
Very helpful and able to answer all of…
Very helpful and able to answer all of our queries. Good knowledge of the destination.
March 31, 2026
Reply from Hays Travel - Cardiff
Robert Miller,
We appreciate you taking the time to leave us a review. We're so happy we could assist with your queries and provide destination knowledge!
Kind regards
Hays Travel Cardiff
Very through and responsive to my…
Very thorough and responsive to my requests for different holiday elements.
April 5, 2026
Reply from Hays Travel - Cardiff
We appreciate you taking the time to leave us a review. We are so happy to hear that we met your needs and were responsive to your requests.
Kind regards
Hays Travel Cardiff
Excellent as always steph got us an…
Excellent as always steph got us an amazing deal on our holiday, thats why we always book with hayes in Cardiff
April 4, 2026
Reply from Hays Travel - Cardiff
Kindrey Davies,
We are so happy to hear that you received an amazing deal on your holiday. Thank you for your continued support and for sharing your experience with us.
Kind regards
Hays Travel Cardiff
Excellent
Excellent, friendly, professional and knowledgeable service. The representative went out of her way to ensure all our needs were met. We would not go anywhere else. Thank you Hays Travel Cardiff for looking after us so well.
April 3, 2026
Reply from Hays Travel - Cardiff
Paul Sydenham,
We appreciate your kind words! We're happy to hear that you received excellent, friendly, professional, and knowledgeable service and that all your needs were met. Thank you for your review.
Kind regards
Hays Travel Cardiff
Great service
We had a good idea what we wanted and when, but we also had a few questions they were sorted out and our minds were put to rest by your expert staff.
April 3, 2026
Reply from Hays Travel - Cardiff
Maureen,
We appreciate you sharing your experience! We are so glad our expert staff addressed your questions and provided you with the reassurance you needed.
Kind regards
Hays Travel Cardiff
We have booked holidays through Hays…
We have booked holidays through Hays travel many times because nothing is too much trouble.Always a fast,professional service.
April 1, 2026
Reply from Hays Travel - Cardiff
Brian,
We appreciate that you've booked with us many times. We're so happy to hear that our fast, professional service is always helpful to you.
Kind regards
Hays Travel Cardiff
Another happy customer
Yes I am another happy customer all sorted in mins and got the hoilday I wanted thanks to steph 😀 👍
March 29, 2026
Reply from Hays Travel - Cardiff
Mr Anthony John Dyer,
We are so happy we could help you find the holiday you wanted so quickly! We appreciate your kind words and are grateful for your feedback.
Kind regards
Hays Travel Cardiff
Good value for the money
The rep was very knowledgeable and gave good advice didn't rush us at all and gave plenty of options
We felt very valued , a nice experience .
March 10, 2026
Reply from Hays Travel - Cardiff
Mrs Sharon Lee,
We appreciate your kind words and are so glad that you felt valued and received excellent advice without feeling rushed. Thank you for your review!
Kind regards
Hays Travel
Happy customer…
Prompt courteous service provided by Peter in Hays Cardiff branch. Peter was able to answer any questions/ queries I had regarding our booking. Very pleased with the service I received
March 20, 2026
Reply from Hays Travel - Cardiff
Çarol,
We appreciate you taking the time to share your experience. We're so happy to hear that you received prompt and courteous service and that all your questions were answered.
Kind regards
Hays Travel
Reply from Hays Travel - Cardiff
customer,
We appreciate your kind words; we are so glad our staff could provide helpful support during your visit, thank you for the five-star review!
Kind regards
Helpfulness
We were recognised by member of staff Jacqui ( Cardiff branch) even though it had been eight months since our previous visit. She found the hotel and accomodation we requested, which other travel agents had difficulty booking.. excellent Paul Rose.
March 24, 2026
Reply from Hays Travel - Cardiff
Hi Paul, Thankyou so much for taking the time to complete the survey and for your kind words , it is much appreciated. See you soon , Regards Jacqui
Great customer service
Always use Hayes Travel as everyone is friendly and knowledgeable, Peter booked our holiday on this occasion and was very helpful.
March 15, 2026
Reply from Hays Travel - Cardiff
emma mace,
We appreciate your continued trust in us and we're so happy to hear that you find our team friendly and knowledgeable. We will be sure to pass on your kind words.
Kind regards
Hays Travel Cardiff
Very helpful
Very helpful. Jacqui from the Cardiff branch helped us to find the holiday we wanted at a very good price, with all the add ons and support we needed. Great service.
March 8, 2026
Reply from Hays Travel - Cardiff
KR,
We're happy to hear that you found the holiday you wanted at a very good price. It's great to know that we provided all the add-ons and support you needed.
cardiff, Hays Travel
Peter was great
Peter was great, very informative and easy to talk to. Made our experience really enjoyable. Haven't had a holiday since pre COVID do made our experience really lovely
March 16, 2026
Reply from Hays Travel - Cardiff
Ness Edmunds,
We're so happy to hear that your experience was enjoyable and informative. It's wonderful that we could assist you in planning your first holiday since pre-COVID!
cardiff, Hays Travel
Nia was super helpful in the Cardiff…
Nia was super helpful in the Cardiff branch, we changed the parameters of the holiday soooo many times and she just took in her stride and found solutions for each change
Can’t thank her enough!!
She’s an asset to the company!!
March 14, 2026
Reply from Hays Travel - Cardiff
Hello Sian
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Nia and she was able to find you the perfect holiday. Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Safe Hands
Can't fault the service and direction given. 6th cruise alone booked through Hays. Always go Jaqui
March 10, 2026
Reply from Hays Travel - Cardiff
Gaynor Rolley,
We're happy to hear that you are pleased with our service and guidance. We appreciate your continued trust in us for your cruise bookings.
cardiff, Hays Travel
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