First and foremost the staff. Always friendly, professional and caring about the booking advice they give. Very thorough and knowledgable with fair prices on offer! Great to still be able to visit a h... See more
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Hays Cardiff city centre made our booking for next year's holidays, jackie and the staff are very friendly helpful and get the booking done for your best interests. Highly recommend using.
Company replied
Jacqui spent allot of time with us to find two holidays, which suited our requirements and dates. She spent time communicating our options for Christmas and Easter, whilst checking various tour oper... See more
Company replied
Booked a short trip Santa ponsa.never used Hays travel before but couldn’t have been happier with my experience Helen helped me with my booking she was very patient with me try to sort out my details... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Queen Street, CF10 2AS, Cardiff, United Kingdom
- 02921433032
4.9
Excellent
1K reviews
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All staff are polite and excellent…
All staff are polite and excellent service always use them never use any one else Thank you.
May 13, 2026
Reply from Hays Travel - Cardiff
Good Morning Alan
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from the team and they were able to find you the pertest holiday.
Your kind comments will be passed onto the team and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Just realized 2 weeks before my first…
Just realized 2 weeks before my first ever cruise that we haven’t got a balcony room like we were expecting. They call it an outside sea view room when in reality it’s just got a window and not a balcony at all.
They quoted us for the balcony and now there saying that because the cruise is less than 2 weeks they can’t help us, although they said there are still balcony rooms for sale.
Read the paper work word for word before it’s too late like it is for us. I would have expected some help considering the reviews on here but maybe the just publish the good reviews.
May 20, 2026
Unprompted review
Reply from Hays Travel - Cardiff
Good Morning Mr Stephens
Thank you for your feedback.
First of all I would like to apologise that you are disappointed with the service provided in store.
I have looked into this again for you this morning and can see that you have always had a Sea View cabin booked. I can only apologise if the cabin terminology is not clear enough however a cabin with a window is either called an outside or a sea view with every cruise operator. We always advise customers to check their booking confirmation and can see this was sent to you at time of booking and there is no mention of a balcony cabin on this. Had this issue been raised with us sooner we could have looked to rectify it however we are now too close to departure,
We always aim to give the highest level of customer service and can assure you all reviews are published by Trustpilot to ensure transparency between the store and our customers.
Kind Regards
Helen - Branch Manager
Very helpful and friendly advisor
Very helpful and friendly advisor , gave us lots of options and booked it easily without any fuss
May 20, 2026
Reply from Hays Travel - Cardiff
Mrs Morgan,
We're glad to hear we made the booking process easy and provided helpful options. Thank you!
Kind Regards
Hays Travel
Jacqui who we booked it through helped…
Jacqui who we booked it through helped us a lot as we had to change the booking nd she told us everything we needed to know great experience
May 8, 2026
Reply from Hays Travel - Cardiff
JUNE,
We're so glad we could help with your booking changes and provide all the information you needed for a great experience. Thank you!
Kind Regards
Hays Travel Cardiff
Peter is fantastic at what he does a…
Peter is fantastic at what he does a credit to your company
May 13, 2026
Reply from Hays Travel - Cardiff
Hello Linda
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Peter and he was able to find you the perfect holiday.
Your kind comments will be passed onto the team and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Staff were helpful and informative.
I changed pounds for euros first, very straightforward and quite. Then I purchased travel insurance for my next holiday. In both cases the staff were helpful and informative.
May 9, 2026
Reply from Hays Travel - Cardiff
Hi,
We're happy to hear that your currency exchange and travel insurance purchase were straightforward. We appreciate your kind words about our team's helpfulness and information.
Kind Regards
Hays Travel Cardiff
We always book our holidays with Hays…
We always book our holidays with Hays travel haven't had any bad.experiances with Cardiff branch
February 7, 2026
Reply from Hays Travel - Cardiff
Christine,
We are so happy to hear that you have only had positive experiences with our Cardiff branch. Thank you for booking your holidays with us.
Kind Regards
Hays Travel Cardiff
Staff are always amiable and…
Staff are always amiable and helpful,they look for the best holidays to suit your needs and produce all the documents and tickets required.Taking all the stress out of booking a holiday.
May 6, 2026
Reply from Hays Travel - Cardiff
T. Kelly,
We appreciate your kind review! It's wonderful to hear that our staff are helpful and make booking your holiday stress-free. We aim to find the best holidays for you.
Kind Regards
Hays Travel Cardiff
Reply from Hays Travel - Cardiff
Morning Jane,
Thankyou for taking the time to complete the survey, it is appeciated, thankyou for booking with me. See you soon Jacqui
Very helpful staff
Sensitive staff - we had cancelled a holiday with another company due to a bereavement. Stephanie was extremely helpful and immediately understood our needs.
May 2, 2026
Reply from Hays Travel - Cardiff
Pamela,
We appreciate you sharing your experience. We are so glad to hear that we could provide sensitive and helpful service during such a difficult time, meeting your needs with care.
Kind Regards
Hays Travel Cardiff
Reply from Hays Travel - Cardiff
Hello Anthony
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Jacqui and she was able to find you the perfect holiday.
Your kind comments will be passed onto the team and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
What made it great was Stephanie in the…
What made it great was Stephanie in the Queen St Cardiff office, who gave us time, listened to what we were looking for, she had prepared some options before we went in, & was very enthusiastic.
May 1, 2026
Reply from Hays Travel - Cardiff
Hello Noel
We appreciate you taking a moment to share your kind words. We are so happy to hear that our team made your visit pleasant, and we look forward to seeing you again.
Kind Regards
Hays Travel Cardiff
It was all good.
April 29, 2026
Reply from Hays Travel - Cardiff
Hi,
We're glad you had a good experience. Thank you for your positive feedback; it means a lot to our team.
Kind Regards
Hays Travel Cardiff
Steph was so helpful and ensured we…
Steph was so helpful and ensured we booked the right holiday. Thank you
April 27, 2026
Reply from Hays Travel - Cardiff
Denise,
We appreciate your kind words. We are so happy we could assist you in booking the perfect holiday that met your needs and expectations.
Kind Regards
Hays Travel Cardiff
Friendly caring staff
The assistant was friendly and listened to all my requests. I was happy with the information I was given.
April 27, 2026
Reply from Hays Travel - Cardiff
Julia Salter,
We appreciate your kind words and are so happy we could assist you effectively with friendly service and helpful information.
Kind Regards
Hays Travel Cardiff
Helen was very helpful
Helen was very helpful, she kept apologising for keeping me waiting, I told her not to apologise it was fine.
She had to contact Riviera travel, because there was a problem, and she couldn’t confirm the booking, but everything was sorted and I’ve got the holiday I wanted.
I always find everyone is very helpful, and this is the reason I keep booking with you.
April 23, 2026
Reply from Hays Travel - Cardiff
SUSAN PETRELLI,
We appreciate your continued bookings with us. We're happy to hear that everyone is very helpful. We are also glad the booking issue was sorted out, and you got the holiday you wanted. Thank you for your feedback.
Kind Regards
Hays Travel Cardiff
Job Done
Friendly, Helen assisted very efficiently, listened to what we were looking for, answered all our questions,and her suggestions were appropriate and she helped us find what we were looking for.
April 20, 2026
Reply from Hays Travel - Cardiff
Tracy,
We appreciate you taking the time to share your experience. We're so glad to hear that you found the assistance you received to be friendly and efficient, and that you found what you were looking for.
Kind Regards
Hays Travel
Always a good deal, professional staff.
This is my 4th booking with Hays Travel, I always deal with Peter (Cardiff branch), he is very professional and competent . He always finds me the best deals.
April 18, 2026
Reply from Hays Travel - Cardiff
Ms Powell,
We're happy to hear that you consistently have a positive experience. It's great to know that our team member provides professional and competent service while finding you excellent deals.
Kind Regards
Hays Travel
Superb service
Agent was very knowledgeable and helpful, nothing was too much trouble and found us a great deal on a holiday
April 16, 2026
Reply from Hays Travel - Cardiff
David Bennett,
We appreciate you taking the time to leave us such a complimentary review! We are so happy to hear that our agent provided such helpful service.
Kind Regards
Hays Travel
Nia and her team were great
Nia and her team were great. Noting seemed to be too much trouble. Found a perfect holiday for our family. Excellent service will always book through Hays for future holidays 😍
April 1, 2026
Reply from Hays Travel - Cardiff
Veronica ,
We appreciate you sharing your experience! We're so happy to hear that our team found the perfect holiday for your family and that you found our service excellent.
Kind Regards
Hays Travel
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