First and foremost the staff. Always friendly, professional and caring about the booking advice they give. Very thorough and knowledgable with fair prices on offer! Great to still be able to visit a h... See more
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See what reviewers are saying
Hays Cardiff city centre made our booking for next year's holidays, jackie and the staff are very friendly helpful and get the booking done for your best interests. Highly recommend using.
Company replied
Jacqui spent allot of time with us to find two holidays, which suited our requirements and dates. She spent time communicating our options for Christmas and Easter, whilst checking various tour oper... See more
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Booked a short trip Santa ponsa.never used Hays travel before but couldn’t have been happier with my experience Helen helped me with my booking she was very patient with me try to sort out my details... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Queen Street, CF10 2AS, Cardiff, United Kingdom
- 02921433032
4.9
Excellent
1K reviews
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Jacquline is always helpful and we…
Jacquline is always helpful and we always go there for that reason.
June 16, 2026
Reply from Hays Travel - Cardiff
Thanks Janet, always lovely to see you and mum. Thanks for completeing the questionnaire, much appreciated. See you both soon Jacqui
Reply from Hays Travel - Cardiff
Graham,
We truly appreciate your kind words and positive feedback. We are so glad our team provided excellent service.
Kind Regards
Hays Travel
Peter was very knowledgeable
Peter was very knowledgeable, understanding of our wishes, and very patient. He made many comparisons of hotels/airports and prices and saved us money. He booked for us and welcomed us back to complete paperwork nearer the holiday date.
June 11, 2026
Reply from Hays Travel - Cardiff
Eileen Merriman,
We are so pleased to hear about your positive experience with us. It's wonderful to know our team provided such knowledgeable and patient assistance, saving you money. Thank you for your kind words!
Kind Regards
Hays Travel
STEPHANIE WAS VERY HELPFUL AND WE CAME…
STEPHANIE WAS VERY HELPFUL AND WE CAME AWAY SATISFIED SHE GOT US THE HOLIDAY WE WANTED.
June 11, 2026
Reply from Hays Travel - Cardiff
Michael Morgan,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to help you find the perfect holiday. We appreciate your kind words.
Kind Regards
Hays Travel
Super helpful
Knowledgeable, friendly and helpful. After years of booking holidays myself, I discovered last year the benefits of using a travel agency like Hayes. Fabulous holiday and at a lower cost than what I could get myself.
June 3, 2026
Reply from Hays Travel - Cardiff
Annie,
We are so pleased to hear you had such a wonderful holiday experience with us! We appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel
Constant and clear communication…
Constant and clear communication throughout the booking process. Excellent and friendly service. Nia in the Cardiff office was outstanding. Thank you.
June 9, 2026
Reply from Hays Travel - Cardiff
customer,
Thank you for your wonderful review! We are delighted to hear our communication and service were excellent throughout your booking.
Kind Regards
Hays Travel
Peter was very helpful and…
Peter was very helpful and knowledgeable of resorts and areas .Cardiff Queen street branch .
June 9, 2026
Reply from Hays Travel - Cardiff
Carol,
Thank you for your kind words! We are delighted to hear you had such a positive experience with us.
Kind Regards
Hays Travel
The trip that was arranged via Hays…
The trip that was arranged via Hays travel was flawless from start to finish. My holiday needs were quite niche, and Helen made sure our holiday was perfect for us, searching to meet our criteria, giving multiple options of locations. Booking with Hays takes all the worry away. From arriving at Bristol airport, everything went smoothly. Jet 2 were amazing. The transfer was waiting for us at Ibiza airport and on arrival at our chosen destination we were delighted. The Leonardo suites were exactly what we’d asked for. The return home was also seamless. I feel like we have had a proper worry free rest! Definitely booking with Hays again. Thankyou!
May 31, 2026
Reply from Hays Travel - Cardiff
Helen Williams,
Thank you for your wonderful feedback! We are delighted to hear that your holiday was flawless from start to finish and that we could provide you with a worry-free rest. We appreciate your kind words and look forward to assisting you with future bookings.
Kind Regards
Hays Travel
Jacqueline was brilliant
Jacqueline was brilliant, we told her where we wanted to go and she went through all the options. She talked us through all the packages that were available and which hotel would suit our needs. She was very professional and put us at ease.
June 7, 2026
Reply from Hays Travel - Cardiff
Good morning Cheryl, thanks so much for taking the time to complete the survey, it really is appreciated, and it was great to see you both. Regards Jacqui
Having a personal touch was great
Having a personal touch was great, we booked with Steph before and always try to book with her, the effort she puts in to finding the right holiday for us was and is always exceptional
June 7, 2026
Reply from Hays Travel - Cardiff
Martin,
We are so pleased to hear your kind words! We truly appreciate your continued loyalty and are delighted we consistently find your perfect holiday.
Kind Regards
Hays Travel
The assistant completed my holiday…
The assistant completed my holiday request without complication
June 6, 2026
Reply from Hays Travel - Cardiff
Tudor Curtis-Williams,
We're so glad we could assist with your holiday request. Thank you for your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Cardiff
We're so pleased to hear about your positive experience. Thank you for your kind words!
Kind Regards
Hays Travel
The young lady was very friendly and…
The young lady was very friendly and efficient thank you
June 3, 2026
Reply from Hays Travel - Cardiff
Vera Leonard,
We appreciate your kind words. We are glad you had a positive experience with us.
Kind Regards
Hays Travel
We booked at short notice Tim came up…
We booked at short notice Tim came up trumps as usual
June 2, 2026
Reply from Hays Travel - Cardiff
Mr Colin Stafford,
We are so glad we could assist on short notice. Thank you for your kind words.
Kind Regards
Hays Travel
Cruise booking
I usually book direct with P&O, but thought I would try using Hays as they come highly recommended, to see if there was any benefit of using a travel agent.
Super helpful when booking, but disappointed to not have any communication following payment of balance and prior to, or following my cruise.
March 13, 2026
Unprompted review
Reply from Hays Travel - Cardiff
Good Morning Julie
Thank you for your feedback. I am sorry to hear that you are disappointed with the lack of communication following your balance payment.
We do contact all customers three weeks prior to travel in order to remind them about the check in process and you should also be receiving emails directly from P&O in relation to your cruise. Can I kindly ask you to ring the store if you have not received anything and we can look into this for you.
Kind Regards
Helen - Branch Manager
Excellent customer service
Excellent customer service, Stef went above and beyond to help me with my booking. Kind ,helpful and efficient, would recommend to everyone.
Thank-you so much Stef.
May 23, 2026
Reply from Hays Travel - Cardiff
Hello Tracey
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Steph and she was able to find you the pertest holiday.
Your kind comments will be passed onto the team and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Peter was brilliant
Peter was brilliant, he was patient and went through several options with us for our holiday. Places, things to etc.
would definitely book with Hays travel again.
May 17, 2026
Reply from Hays Travel - Cardiff
Hello Johanne
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service Peter and he was able to find you the pertest holiday.
Your kind comments will be passed onto the team and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Very helpfull found us a great holiday,Stephanie in cardiff
Thankyou to the xardiff branch,Stephanie was outstanding,customer service very down to earth and found us a perfect holiday thankyou.
May 17, 2026
Reply from Hays Travel - Cardiff
Joanne Michael,
We are so glad to hear you had such a wonderful experience with us. We appreciate your kind words!
Kind Regards
Hays Travel Cardiff
Reply from Hays Travel - Cardiff
TS,
We are so glad to hear you had a positive experience with us. Thank you for your kind words.
Kind Regards
Hays Travel
Always book with Hays Travel
We always book with Hays Travel in Queen Street, Cardiff because the service is always of the highest standard. All staff are highly professional and always friendly
May 17, 2026
Reply from Hays Travel - Cardiff
T J Evans,
Thank you for your wonderful 5-star review! We are so pleased to hear that our service consistently meets your expectations.
Kind Regards
Hays Travel
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