Everything I wanted for my holiday, they managed to supply. Nothing was too much trouble. They were very helpful and so happy to help. Caroline the manager sorted my holiday out. I have booked with Ha... See more
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Liam was very polite and helpful when we went in to our local hays travel to book our holiday. We have booked through hays a few times now and always been happy with them.
Always a friendly welcome from the whole team.Called in to book a cruise and he paid attention to all our requirements and took time to find us the right cabin weigh up options etc.We never felt rushe... See more
Company replied
As usual Helen was knowledgable and helpful and full of fun helping us choose our next destination .Todays visit was mixed emotions because Helen's retiring,she will be missed by us and all her custom... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Saint Catherine's Walk 24a, SA31 1GA, Carmarthen, Wales, United Kingdom
- 01267854015
4.9
Excellent
665 reviews
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Very helpful staff and good information…
Very helpful staff and good information to book our holiday
July 19, 2026
Always happy to book with hays travel
Liam was very polite and helpful when we went in to our local hays travel to book our holiday.
We have booked through hays a few times now and always been happy with them.
July 19, 2026
Everything I wanted for my holiday
Everything I wanted for my holiday, they managed to supply. Nothing was too much trouble. They were very helpful and so happy to help. Caroline the manager sorted my holiday out. I have booked with Hays 3 years running and I wouldn't go anywhere else.
July 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Liam was a great advisor
Liam was a great advisor. Nothing was too much trouble. He was very efficient & explained all aspects of our booking.
July 2, 2026
Reply from Hays Travel - Carmarthen
Hi Stephen,
Thank you for taking the time to write your kind review, I am pleased you had such a positive experience in store with us!
Kind Regards
Liam and the team at Hays Travel Carmarthen
i always receive great service with…
i always receive great service with hays travel in carmarthen.
June 30, 2026
Reply from Hays Travel - Carmarthen
Hi Andrew,
Thank you for taking the time to write your kind review, we are pleased you had another positive experience with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Always a friendly welcome from the…
Always a friendly welcome from the whole team.Called in to book a cruise and he paid attention to all our requirements and took time to find us the right cabin weigh up options etc.We never felt rushed .Just made the whole booking experience so easy.
June 20, 2026
Reply from Hays Travel - Carmarthen
William,
Thank you for your wonderful feedback. We are so pleased to hear that you had such a positive experience with our team and that the booking process was easy.
Kind Regards
Ricardo and the team at Hays Travel Carmarthen
Staff were very polite and helpfull and…
Staff were very polite and helpfull and made it very easy and comfortable to book our holiday will definately be going back to hays travel
June 28, 2026
Reply from Hays Travel - Carmarthen
Hello Mr Nightingale,
Thank you for writing your kind review, we are pleased you had such a positive experience in store with us, and look forward to welcoming you back in the near future.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Caroline was very knowledgeable and…
Caroline was very knowledgeable and helpful, took us through our booking thoroughly so all our requests were met,
June 27, 2026
Reply from Hays Travel - Carmarthen
Hello Mr Thomas,
Thank you for your kind review, we are pleased you had such a positive experience in store with us.
Kind Regards
Caroline and team at Hays Travel Carmarthen
Everytime I have been in to book a…
Everytime I have been in to book a holiday I have the staff extremely friendly and helpful. Would recommend to anyone
June 18, 2026
Reply from Hays Travel - Carmarthen
Hi Janet,
Thank you for taking the time to write your kind review, we are all so pleased you have such a positive experience.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Convenient and easy very helpful
Convenient, straight forward and very friendly and helpful
June 24, 2026
Reply from Hays Travel - Carmarthen
Hi Anna and Jason,
Thank you for your kind review, We are glad you had a positive experience in store with us
Kind Regards
Lucy and the team at Hays Travel Carmarthen
Reply from Hays Travel - Carmarthen
Hi Elizabeth,
Thank you for your kind review, We are pleased you had a positive experience with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
1st Cruise
Was a little nervous about booking my 1st cruise as I was quite unsure about a few things
The whole booking process was very straight forward .
Really helpful staff member Ricky who had a great knowledge and was very efficient
June 16, 2026
Reply from Hays Travel - Carmarthen
Thank you for your lovely words, was a pleasure getting you all booked up and ready to go!
It'll be here before you know it
Kind regards, Ricardo
The staff are so friendly and helpful
The staff are so friendly and helpful and cater to all our needs.
June 16, 2026
Reply from Hays Travel - Carmarthen
Hi Denise,
Thank you for your kind review today, we are glad you have had another positive experience with us!
Kind Regards
Liam and the team at Hays Travel Carmarthen
Lucy was fab got the holiday we wanted
Lucy was fab got the holiday we wanted. Yearly travel insurance double quoted compared with everywhere else
June 12, 2026
Reply from Hays Travel - Carmarthen
Thank you your kind words it means a lot, and I look forward to assisting you again with your future travel plans. Thank you for choosing Hays Travel Carmarthen!
Lucy and The Hays Travel Carmarthen Team
Everything was made so easy from…
Everything was made so easy from finding our dream stay to organising the travel money. The manager dealt with our enquiries with ease confidence and efficiency. Would use Carmarthen branch again and again
June 6, 2026
Reply from Hays Travel - Carmarthen
Hi Michael,
I am glad you had a positive experience with us in store, we look forward to welcoming you again.
Kind Regards
Caroline and the team at Hays Travel Carmarthen
Just had the best holiday of my life
Just had the best holiday of my life. Thanks to Caroline and the team for organising the fantastic trip to the Canadian Rockies. It was superb. Two more holidays booked in the next 3 weeks and more to come.
June 7, 2026
Reply from Hays Travel - Carmarthen
Hi Paul,
Thank you for your kind review again, we are glad you had such a great time and look forward to hearing about your future trips!
Kind Regards
Caroline and the team at Hays Travel Carmarthen
The Carmarthen staff were very helpful…
The Carmarthen staff were very helpful and efficiently found a coach trip tailored to my needs, with a departure point easily accessible to me.
June 2, 2026
Reply from Hays Travel - Carmarthen
Hello Richard,
Thank you for your kind review, we are glad you had such a positive experience with and we found a trip that met all your needs!
Kind Regards
Liam and the team at Hays Travel Carmarthen
On visiting Hays travel yesterday was a…
On visiting Hays travel yesterday was a good experience booking process and staff are always very polite and will always go the extra mile to accommodate your personal needs
June 11, 2026
Reply from Hays Travel - Carmarthen
Thank you so much for your lovely review. It was a pleasure helping you with your holiday booking, and I'm delighted to hear that you had a positive experience.
Lucy and The Hays Travel Carmarthen Team
Reply from Hays Travel - Carmarthen
Hi Ian,
Thank you for taking the time to write your kind review, we are pleased you had a positive experience in store with us.
Liam and the team at Hays Travel Carmarthen
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