Went in and spoke to Liam, said where we didn't want to go, and our budget. And we went from there, came home with 3 that I wanted to research more into like weather and what was around the places. We... See more
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We try our best to always use Hays Travel Carmarthen branch as they always, we feel,that they go out of their way to help us with all aspects of our holiday, especially the part of booking of the seat... See more
Company replied
I hadn’t booked through Hayes before but I would definitely use them again. Liam at the Carmarthen branch was quick and efficient. Brilliant service
Company replied
Great service all round, we were made to feel welcome and nothing was too much trouble as often these days your just a number but not with Caroline and here team thank you all in carmarthen branch
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Saint Catherine's Walk 24a, SA31 1GA, Carmarthen, Wales, United Kingdom
- 01267854015
4.9
Excellent
689 reviews
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Just had the best holiday of my life
Just had the best holiday of my life. Thanks to Caroline and the team for organising the fantastic trip to the Canadian Rockies. It was superb. Two more holidays booked in the next 3 weeks and more to come.
June 7, 2026
Reply from Hays Travel - Carmarthen
Hi Paul,
Thank you for your kind review again, we are glad you had such a great time and look forward to hearing about your future trips!
Kind Regards
Caroline and the team at Hays Travel Carmarthen
The Carmarthen staff were very helpful…
The Carmarthen staff were very helpful and efficiently found a coach trip tailored to my needs, with a departure point easily accessible to me.
June 2, 2026
Reply from Hays Travel - Carmarthen
Hello Richard,
Thank you for your kind review, we are glad you had such a positive experience with and we found a trip that met all your needs!
Kind Regards
Liam and the team at Hays Travel Carmarthen
On visiting Hays travel yesterday was a…
On visiting Hays travel yesterday was a good experience booking process and staff are always very polite and will always go the extra mile to accommodate your personal needs
June 11, 2026
Reply from Hays Travel - Carmarthen
Thank you so much for your lovely review. It was a pleasure helping you with your holiday booking, and I'm delighted to hear that you had a positive experience.
Lucy and The Hays Travel Carmarthen Team
Reply from Hays Travel - Carmarthen
Hi Ian,
Thank you for taking the time to write your kind review, we are pleased you had a positive experience in store with us.
Liam and the team at Hays Travel Carmarthen
Welcoming staff and very helpful to my…
Welcoming staff and very helpful to my needs to find a holiday. Will be letting friends and family know to use Hays Travel.
May 31, 2026
Reply from Hays Travel - Carmarthen
Hi Kevin,
Thank you for taking the time to write a kind review, we appreciate it. I'm glad that we were able to help you find the perfect holiday.
Many thanks,
Sion and the team at Hays Travel Carmarthen
Friendly professional and helpful
All staff at Hays Carmarthen are a credit to the Company.
Caroline and her team are friendly professional and very helpful.
June 6, 2026
Reply from Hays Travel - Carmarthen
Hi David,
Thanks for taking the time to write your kind review today, We are pleased you have such a positive opinion of us and we look forward to welcoming you to the store again.
Kind Regards
Caroline and the team at Hays Travel Carmarthen
Always very knowledgeable when I am…
Always very knowledgeable when I am enquiring about a holiday always use Hays if possible
June 2, 2026
Reply from Hays Travel - Carmarthen
Hi Chris,
Thank you for taking the time to write a kind review, we appreciate it. Please don't hesitate to get in touch if there's anything else we can do for you.
Kind regards,
Sion and the team at Hays Travel Carmarthen
Reply from Hays Travel - Carmarthen
Hi Mr Thomas,
Thank you for taking the time to write your kind review, we are pleased you have had such a positive experience with us.
Kind Regards
Ricardo and the team at Hays Travel Carmarthen
Liam in Carmarthen is a Saint
Liam in Carmarthen is a Saint! Patient,attentive to all our requests,he is truly superb at his job.Many thanks to Liam👏👏👏
May 31, 2026
Reply from Hays Travel - Carmarthen
Hi Catrin,
Thank you for taking the time to write your kind review, we are pleased you have had such a positive experience in store with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Excellent personal service booked with…
Excellent personal service booked with them several times mostly with Caroline.
May 16, 2026
Reply from Hays Travel - Carmarthen
Hi Robin, Thank you for your lovely review, always happy to help, we really appreciate your support :) Speak soon,
Kind Regards
Caroline and the team,
Reply from Hays Travel - Carmarthen
Hi William,
Thank you for your kind review, we appreciate it. I'm glad we were able to help you find the perfect holiday.
Kind regards,
Sion and the team at Hays Travel Carmarthen
Caroline was able to find the perfect…
Caroline was able to find the perfect place for us and her service was excellent.
May 16, 2026
Reply from Hays Travel - Carmarthen
Thank you for your lovely review Dafydd, we really appreciate the positive feedback,
Kind Regards
Caroline and Team,
Excellent customer service
Excellent customer service. Liam in the Carmarthen office was exceedingly helpful.
May 20, 2026
Reply from Hays Travel - Carmarthen
Hi John,
Thank you for writing this kind review today, we are glad you had such a positive experience with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Reply from Hays Travel - Carmarthen
Hi Garry,
Thank you for taking the time to write a review. We are glad we were able to help you find the perfect holiday.
Kind regards,
Sion
Reply from Hays Travel - Carmarthen
Hi Andy,
Thank you for taking the time to write your kind review, we are pleased you have such a positive experience with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Pat holiday 27/05/26
Your team member was very enthusiastic, knowledgeable and helpful. He had personal knowledge of our destination which was particularly helpful. We normally book everything ourselves online, this was so much simpler, all sorted under one roof! We shall be using you in future.
May 7, 2026
Reply from Hays Travel - Carmarthen
Hi Pat,
Thank you for taking your time to write a review. I'm glad we were able to help you find the perfect holiday.
Thanks,
Sion
Liam was lovely and VERY patient
Liam was lovely and VERY patient
Sorted out our needs
April 23, 2026
Reply from Hays Travel - Carmarthen
Hi Terry and Betsan,
Thank you for taking the time to write your kind review, we are pleased you had such a positive experience with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Good, friendly
Relaxing situation, plenty of time and experience to offer different options and destinations
May 8, 2026
Reply from Hays Travel - Carmarthen
Hi Ann,
Thank you for taking the time to write your kind review, We are pleased you had such a positive experience in store with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Reply from Hays Travel - Carmarthen
Thank you for your review Gillian we really appreciate the positive feedback,
Kind Regards
Caroline and Team,
Reply from Hays Travel - Carmarthen
Thank you so much for taking the time for your lovely words,
Kind regards, Ricardo
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