Went in and spoke to Liam, said where we didn't want to go, and our budget. And we went from there, came home with 3 that I wanted to research more into like weather and what was around the places. We... See more
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We try our best to always use Hays Travel Carmarthen branch as they always, we feel,that they go out of their way to help us with all aspects of our holiday, especially the part of booking of the seat... See more
Company replied
I hadn’t booked through Hayes before but I would definitely use them again. Liam at the Carmarthen branch was quick and efficient. Brilliant service
Company replied
Great service all round, we were made to feel welcome and nothing was too much trouble as often these days your just a number but not with Caroline and here team thank you all in carmarthen branch
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Saint Catherine's Walk 24a, SA31 1GA, Carmarthen, Wales, United Kingdom
- 01267854015
4.9
Excellent
689 reviews
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Reply from Hays Travel - Carmarthen
Thank you for your lovely words Mrs Hughes, it's always a pleasure getting your holiday booked for you both
Kind regards, Ricardo
Fantastic team
Working with Sion was great, he was so helpful and went the extra mile to make sure that my trip was booked and sorted
April 21, 2026
Reply from Hays Travel - Carmarthen
Hi Megan,
Thank you for taking the time to write a review. I'm glad we were able to help get your trip sorted.
Thanks,
Sion
Excellent customer service
Excellent customer service, seamless transaction, from start to finish. Highly recommend booking with the carmarthen team
April 17, 2026
Reply from Hays Travel - Carmarthen
Hi Karen,
We all hope you have a lovely time. Thank you for such a kind review.
Lucy And The Hays Travel Carmarthen Team
Helpful had time for our questions and…
Helpful had time for our questions and gave good advice
April 22, 2026
Reply from Hays Travel - Carmarthen
Hi Julie,
Thank you for taking the time time to write your kind review, We are pleased you had such a positive experience in store with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Reply from Hays Travel - Carmarthen
Hi Stephen,
Thank you for your kind review, we are glad you had a positive experience with us.
Kind Regards
Ricardo and team at Hays Travel Carmarthen
I telephoned Caroline direct and she…
I telephoned Caroline direct and she took my details & called me back immediately, I was able to book our choice of cabin .
April 19, 2026
Reply from Hays Travel - Carmarthen
Hi Beryl, Thank you so much for your review, we appreciate the feedback,
See you soon!
Thanks
Caroline
Ricardo had plenty of time for us to…
Ricardo had plenty of time for us to decide and was very helpful
March 31, 2026
Reply from Hays Travel - Carmarthen
Thank you so much for your kind words Mrs Phillips, was great getting the cruise booked for all of you!
I'm sure time will fly by
Kind regards, Ricardo
Reply from Hays Travel - Carmarthen
Was lovely getting this all booked for you, the hotel looks lovely
Thank you for your lovely words
Kind regards, Ricardo
Reply from Hays Travel - Carmarthen
Thank you so much for your lovely review Beth. Another great holiday to look forward to,:)
Thanks
Caroline
The agent was very helpful and patient.
March 25, 2026
Reply from Hays Travel - Carmarthen
Was lovely meeting you all and getting this all booked up for you
Thank you for your lovely words
Kind regards, Ricardo
Reply from Hays Travel - Carmarthen
Was lovely meeting you both and getting this all booked for you, the hotel looks lovely
Thank you for your lovely words
Kind regards, Ricardo
Positive and helpful
Have booked with Caroline and all the Carmarthen office staff for many years now and have always had a positive and pleasant experience. I wouldn't go anywhere else and have valued their support over the years. Thankyou all.
March 22, 2026
Reply from Hays Travel - Carmarthen
Thank you as always for booking with us! and for trusting us with all your holiday bookings we appreciate you and everything you do for us, Thank you so much for the vouchers they are very much apreciated! :) see you soon!
Caroline and Team :)
Knowledgeable and friendly staff
March 20, 2026
Reply from Hays Travel - Carmarthen
Hi Gaynor,
Thank you for taking the time to write a kind review, we appreciate it. I'm glad we were able to help you find your holiday.
Kind regards,
Sion and the team at Hays Travel Carmarthen
The usual excellent & brilliant service…
The usual excellent & brilliant service from the branch in Carmarthen. No negative comments at all.
Is it possible for the Company to make the issue clear with the Insurance policies!?
(We have renewed the 12 month scheme, although it isn’t clear if we would have to contact Rush Insurance or Allianz, There should there be an clearer emergency number to ring,
March 22, 2026
Reply from Hays Travel - Carmarthen
Hi Simon, Thank you so much for your lovely review. We really appreciate the feedback, i have resent your documents and all the information you're looking for is on page 2 of your booking confirmation. Any issues, give us a call, and we will be happy to talk you through them,
Kind Regards
Helen and the Team at Hays Travel Carmarthen
Excellent service
Liam had the patience of a saint, we had a destination in mind and had a last minute change of heart and he was able to answer all our queries and questions regarding other destinations and offered suggestions and allowed us time to go away and think about our options before returning to book our holiday
March 22, 2026
Reply from Hays Travel - Carmarthen
Hi Nicola,
Thank you for taking the time to write your kind review, we are so pleased we managed to find the right holiday for you! and had such a positive experience in store with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Very happy customers…
Excellent service/advice from Margaret Helen and very knowledgeable
March 6, 2026
Reply from Hays Travel - Carmarthen
Thank you for your kind review, as a team we are always here to help you, many thanks Helen
Reply from Hays Travel - Carmarthen
Thank you for your kind review, we really appreciate the feedback the team are always here to help should you need anything Kind Reagrds Helen and all the Team at Hays Travel Carmarthen
Thank u the guys in Carmarthen are just the best and nothing is too much trouble thank u all , and a big thank u to Ricardo Xxx🙏
Thank u the guys in Carmarthen are just the best friendly
March 2, 2026
Reply from Hays Travel - Carmarthen
Hi John,
We are really happy to hear that our team's friendliness made your experience great. Thank you for your positive feedback; it means a lot to myself and the team,
Kind Regards
Ricardo and Team,
We were met with a helpful
We were met with a helpful, knowledgeable seller,no rushing or pressure to buy a holiday .
February 28, 2026
Reply from Hays Travel - Carmarthen
Hi Nigel,
Thank you for your lovely review, we're glad we were able to assist you.
Kind regards,
Liam and the team at Hays Travel Carmarthen
Relaxed atmosphere
Relaxed atmosphere
Helped to find our holiday with all our requirements by Ricardo who was friendly and pleasant.
No complaints 😃
March 6, 2026
Reply from Hays Travel - Carmarthen
Was lovely meeting you all and getting the holiday booked, I'm sure you'll have a great time!
Thank you so much for the lovely review, it's very much appreciated
Kind regards, Ricardo
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