When I arrived I was greeted straight away. Sat down and the employee was professional and knew what to do. I was dealing with a gentleman called Curtis who explained everything and was offered a cup... See more
Company replied
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All the staff at Castleford are not good they are absalutely brilliant so helpful and such nice people they always go that bit further to find everything I ask for an only say their assistance.is very... See more
Company replied
Staff very friendly and helpful. Nothing was too much trouble. They have a wealth of knowledge and work well as a team for customer satisfaction
Sophie at Castleford was amazing! So patient when I kept changing the goal posts and got us booked for a fab holiday!! Thanks
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 20, Carlton Lane Shopping Centre, WF10 1AD, Castleford, United Kingdom
- 01977878617
4.9
Excellent
1K reviews
Asks customers to review
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Always book with hayes
Always book with hayes, never had a bad experience, Always helpful, friendly, and get the best price for your holidays, and as much information as they can give you about destination, area etc.
July 30, 2026
Staff very friendly and helpful
Staff very friendly and helpful. Nothing was too much trouble. They have a wealth of knowledge and work well as a team for customer satisfaction
July 22, 2026
Sophie at Castleford was amazing
Sophie at Castleford was amazing! So patient when I kept changing the goal posts and got us booked for a fab holiday!! Thanks
July 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good has all ways
July 29, 2026
Reply from Hays Travel - Castleford
Thank you so much for your lovely review!
Millie was very nice to deal with
Millie was very nice to deal with. She listened to what I wanted and did a great job. No complaints -excellent service.
July 28, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Hays Travel Castleford
Knowledgeable staff
When I arrived I was greeted straight away. Sat down and the employee was professional and knew what to do. I was dealing with a gentleman called Curtis who explained everything and was offered a cup of tea by another employee. This was a great touch thank you.
July 27, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
sophie
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
sophie
Claire was great very knowledgeable and…
Claire was great very knowledgeable and help me a lot
July 28, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
sophie
Listened to everything we needed from…
Listened to everything we needed from our holiday polite made us feel fantastic absolutely amazing service gave us and our family her all
July 28, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
sophie
Always helpful and have lots of…
Always helpful and have lots of information to help you choose the perfect holiday
July 17, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
sophie
We asked for a quiet holiday suitable…
We asked for a quiet holiday suitable for children and was recommended one which turned out to be a party hotel which the hotel receptionist even said this hotel isn’t for children as it is full of young groups here to party.
January 13, 2026
Reply from Hays Travel - Castleford
Dear Karen ,
Thank you for taking the time to share your feedback regarding your recent holiday with us.
I am truly sorry to learn that your experience did not meet your expectations. We understand that holidays are special occasions that customers look forward to, and it is disappointing to hear that aspects of your trip fell short of the standard we aim to provide.
Please accept our sincere apologies for the inconvenience and frustration this has caused. We take all customer feedback seriously, and your comments have been noted and will be reviewed with the relevant teams to help us improve our services and prevent similar issues from occurring in the future.
We value your custom and regret that on this occasion we did not deliver the enjoyable and relaxing holiday you deserved. To ensure your concerns are fully understood and addressed, a member of our management team will contact you directly to discuss the situation in more detail and review the issues you have raised.
Thank you for bringing your concerns to our attention and giving us the opportunity to address them.
Once again, please accept our sincere apologies for your disappointing experience. We hope to have the opportunity to restore your confidence in our services.
I have called the lead name to see if i can discuss the situation with you thank you so much for your time & patience.
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Good experience booked a cruise but 2…
Good experience booked a cruise but 2 separate invoices for 3 people wasn't asked about cabins near each other as im an older lady and need to be close as we have paid over £10,000 for this cruise a little disappointed we the information given
July 27, 2026
Reply from Hays Travel - Castleford
Thank you very much for your feedback.
Good Morning Elsie
I would just like to clarify that we would only ever issue one booking confirmation per couple or household, and this was done correctly at the time of booking.
With regard to the request for cabins next to one another, I did explain that this was something I looked into. However, the cost of selecting adjacent cabins was significantly higher, and the more cost-effective option was to have cabins allocated approximately 10 days before sailing.
I hope this helps to clarify the situation and addresses any concerns. Thank you again for taking the time to get in touch.
Kind regards,
Good service to a certain extent
We were quite happy with the person we dealt with but found him seemingly a little distracted and some points. Also a little disappointed with cost of the holiday as we completed the holiday purchase and we left the office and checked on line and found the same holiday was nearly £300 cheaper. I rang the office regarding this and was told that this is the chance we take s they are live prices and we cannot do anything about it. In my opinion it seems the extra money must have been a fee to the travel agents
July 25, 2026
Reply from Hays Travel - Castleford
Thank you for your feedback. I'm pleased to hear you were happy with the service overall, but I'm sorry you felt our colleague seemed distracted at times.
I also understand your disappointment regarding the holiday price. Unfortunately, holiday prices are live and can change at any time, both up and down, and once a booking is confirmed we are unable to amend the cost if the price changes afterwards.
Thank you for bringing this to our attention, and we appreciate your comments. We hope you have a wonderful holiday. 😊
Kind regards,
Laura Ford
Branch Manager
We always book with Hays as they make…
We always book with Hays as they make everything so easy - Claire at Castleford was extremely helpful this time
July 23, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Laura at Castleford branch is fantastic…
Laura at Castleford branch is fantastic always finds a holiday that is suitable for our needs
July 17, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback all,
Its always a pleasure helping find your holidays,
See you soon.
Laura
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Always book with Hays,it is always a…
Always book with Hays,it is always a pleasure to have know legable staff,Claire did our booking today,patient ,proffessional and taking time to go through every detail,100%.
July 22, 2026
Reply from Hays Travel - Castleford
Thankyou for such lovely feedback,
Many Thanks
Laura
Clare and Sophie
Clare and Sophie
Were excellent at getting me the cruise I wanted
They were so patient and helpful with my requests
Excellent team work
Clare was so good at sorting my needs out
July 23, 2026
Reply from Hays Travel - Castleford
Thankyou for such lovely feedback,
Many Thanks
Laura
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