All the staff at Castleford are not good they are absalutely brilliant so helpful and such nice people they always go that bit further to find everything I ask for an only say their assistance.is very... See more
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We always book with Hays as they make everything so easy - Claire at Castleford was extremely helpful this time
Company replied
Claire was very efficient, gave us the holiday details with expertise and has such a pleasant manner and was so nice to deal with. Well done Hays, again
Company replied
Clare and Sophie Were excellent at getting me the cruise I wanted They were so patient and helpful with my requests Excellent team work Clare was so good at sorting my needs out
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 20, Carlton Lane Shopping Centre, WF10 1AD, Castleford, United Kingdom
- 01977878617
5.0
Excellent
1K reviews
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Good service to a certain extent
We were quite happy with the person we dealt with but found him seemingly a little distracted and some points. Also a little disappointed with cost of the holiday as we completed the holiday purchase and we left the office and checked on line and found the same holiday was nearly £300 cheaper. I rang the office regarding this and was told that this is the chance we take s they are live prices and we cannot do anything about it. In my opinion it seems the extra money must have been a fee to the travel agents
July 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We always book with Hays as they make…
We always book with Hays as they make everything so easy - Claire at Castleford was extremely helpful this time
July 23, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Laura at Castleford branch is fantastic…
Laura at Castleford branch is fantastic always finds a holiday that is suitable for our needs
July 17, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback all,
Its always a pleasure helping find your holidays,
See you soon.
Laura
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Always book with Hays,it is always a…
Always book with Hays,it is always a pleasure to have know legable staff,Claire did our booking today,patient ,proffessional and taking time to go through every detail,100%.
July 22, 2026
Reply from Hays Travel - Castleford
Thankyou for such lovely feedback,
Many Thanks
Laura
Clare and Sophie
Clare and Sophie
Were excellent at getting me the cruise I wanted
They were so patient and helpful with my requests
Excellent team work
Clare was so good at sorting my needs out
July 23, 2026
Reply from Hays Travel - Castleford
Thankyou for such lovely feedback,
Many Thanks
Laura
All the staff at Castleford are not…
All the staff at Castleford are not good they are absalutely brilliant so helpful and such nice people they always go that bit further to find everything I ask for an only say their assistance.is very much appreciated well done to all the staff there
July 21, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
hays travel castleford
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
hays travel castleford
Claire was very efficient
Claire was very efficient, gave us the holiday details with expertise and has such a pleasant manner and was so nice to deal with. Well done Hays, again
July 21, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
hays travel castleford
Helpful and knowledgable staff.
July 20, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
hays travel castleford
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
Super efficient service as always from…
Super efficient service as always from Laura Ford, nothing too much trouble for her.
July 18, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Its always a pleasure booking your holidays Pete :)
Many Thanks
Laura
Friendly service and took time with me
July 17, 2026
Reply from Hays Travel - Castleford
Thank you for your lovely review!!
Hannah is amazing!
Hannah is always great! She listens to what we are looking for and always comes back with a lovely destination. Every holiday we’ve booked with Hannah, we’ve loved!
July 17, 2026
Reply from Hays Travel - Castleford
Thank you so much for your feedback!
Kind regards,
Ruby
Curtis
Curtis, was very friendly and helpful nothing was too much trouble.
Booking process was straight forward
July 10, 2026
Reply from Hays Travel - Castleford
We are so pleased you had such a lovely booking experience with us :)
I couldn't find the hotel I wanted but…
I couldn't find the hotel I wanted but Hays at castleford wouldn't stop until they found it for me,that's why I always use hays at castleford
July 16, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
Got very experienced staff .
July 16, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
Great service very knowledgeable staff…
Great service very knowledgeable staff very friendly
July 9, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
Staff very professional but friendly…
Staff very professional but friendly easy to talk to
July 14, 2026
Reply from Hays Travel - Castleford
Thank you so much for your lovely review! :)
Great staff.
We have booked with Hays for years and all the staff are very helpful ...Just a shout out to Sophie who has been brilliant the last 2 or three times we will never book with anyone else .
July 10, 2026
Reply from Hays Travel - Castleford
Thankyou so much for choosing to book with us again and leaving a lovely review! :)
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