Ruby your advisor was really friendly, my friend and I had called in your shop enquirying about a cruise. I've never been on a cruise before so I had a lot of questions.Ruby was very happy to help wit... See more
Company replied
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Curtis, who was our in store travel consultant, was absolutely amazing. His customer service, support, advice and patience was absolutely fantastic. All the staff in store were friendly, they spoke to... See more
Company replied
Always a pleasure, feel at ease with the Castleford staff. I’m not a fussy customer I do my research before and if there’s a problem they have always tried to sort it.
Company replied
The people at Hayes Travel Castleford are always friendly and keen to help. We always use Hayes when looking for a foreign holiday.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 20, Carlton Lane Shopping Centre, WF10 1AD, Castleford, United Kingdom
- 01977878617
4.9
Excellent
1K reviews
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Got very experienced staff .
July 16, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
Great service very knowledgeable staff…
Great service very knowledgeable staff very friendly
July 9, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
Staff very professional but friendly…
Staff very professional but friendly easy to talk to
July 14, 2026
Reply from Hays Travel - Castleford
Thank you so much for your lovely review! :)
Great staff.
We have booked with Hays for years and all the staff are very helpful ...Just a shout out to Sophie who has been brilliant the last 2 or three times we will never book with anyone else .
July 10, 2026
Reply from Hays Travel - Castleford
Thankyou so much for choosing to book with us again and leaving a lovely review! :)
Present staff very helpful nothing no…
Present staff very helpful nothing no trouble top shop for me
July 3, 2026
Reply from Hays Travel - Castleford
Thankyou so much for choosing to book with us again and leaving a lovely review! :)
Usual great service from Laura at…
Usual great service from Laura at Castleford
Seamless experience. Can't recommend highly enough
July 9, 2026
Reply from Hays Travel - Castleford
Thankyou so much for booking with us and taking the time to leave a lovely review! :)
Excellent Service again
July 1, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
Fantastic alway through they do the…
Fantastic alway through they do the hard work for you I would recommend to everyone 💯👍
July 7, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
Hannah was lovely and friendly when…
Hannah was lovely and friendly when booking our chosen holiday and excellent in her job
July 2, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Kind Regards,
Laura
We were over the moon with Sophie.
We were over the moon with Sophie, she made the holiday booking brilliant and explained it step by step, she made our experience very easy to understand with no stress at all. We would recommend using this branch.
July 2, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
laura.
Holiday.
Claire was charming,witty and gave me as good as I gave her in a teasing way.
An enjoyable experience from start to finish.
July 1, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Fantastic very helpful and polite 10/10
July 1, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Great customer service from Laura
Great customer service from Laura! She was patient, helpful and thorough! Gave her a basic outline of what we wanted and pricing and she absolutely smashed it! Laura is an asset to your company!
June 30, 2026
Reply from Hays Travel - Castleford
Thank you for your review! We are so glad to hear you had such a positive experience with us :)
Book our Honeymoon
We found the assistant to be very helpful, friendly and Patient, we always use Hays Travel at Castleford, nothing is too much trouble from any of the staff
June 29, 2026
Reply from Hays Travel - Castleford
Thank you so much for your lovely feedback! :)
Claire from start to finish was…
Claire from start to finish was fantastic so hopeful and honestly. Couldn't recommend enough. 5 stars 🌟
June 30, 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review ! :)
Very knowledgeable about the places you…
Very knowledgeable about the places you want to visit
June 20, 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review ! :)
The staff were professional & very helpful
The professionalism of the staff made the whole experience very easy to follow. Nothing was too much trouble. I will be going back there again.
June 20, 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review ! :)
1st class service as always Castleford…
1st class service as always Castleford branch . Girls are so helpful and friendly . Would not go anywhere else to book a holiday . Never feel rushed in making a holiday decision .
June 27, 2026
Reply from Hays Travel - Castleford
Thankyou so much for coming back and booking with us again, we really appreciate you choosing Hays Travel Castleford!
Staff were helpful ,patient and had…
Staff were helpful ,patient and had good communication skills plus a great sense of humour
June 25, 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review, Pauline! We really appreciate you choosing Hays Travel Castleford for your next holiday :)
So helpful
Easy, understands. Helpful - got us exactly what we wanted/ Ruby was very efficient
June 21, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
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