Excellent service. The Castleford branch staff, headed by Laura are always really helpful and knowledgeable. Its always a pleasure dealing with this branch and the staff.
Company replied
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See what reviewers are saying
Ruby your advisor was really friendly, my friend and I had called in your shop enquirying about a cruise. I've never been on a cruise before so I had a lot of questions.Ruby was very happy to help wit... See more
Company replied
Curtis, who was our in store travel consultant, was absolutely amazing. His customer service, support, advice and patience was absolutely fantastic. All the staff in store were friendly, they spoke to... See more
Company replied
Always a pleasure, feel at ease with the Castleford staff. I’m not a fussy customer I do my research before and if there’s a problem they have always tried to sort it.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 20, Carlton Lane Shopping Centre, WF10 1AD, Castleford, United Kingdom
- 01977878617
4.9
Excellent
1K reviews
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What a great service
What a great service, Claire is excellent and has gone above and beyond for us. We’ll be using Castleford branch for our holidays in the future.
February 5, 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review, it is very much appreciated :)
Bent over backwards to help us find our…
Bent over backwards to help us find our holiday definitely will book another holidays at the castleford branch.
February 17, 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review, it is very much appreciated :)
The young lady ruby was really helpful…
The young lady ruby was really helpful nothing was too much trouble for her
February 16, 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review, it is very much appreciated :)
Very easy smooth
Very easy smooth, information clear and easy to understand. Staff excellent and great service
February 15, 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review, it is very much appreciated :)
Superb service with a smile and great…
Superb service with a smile and great sense of humour.
February 15, 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review! :)
Laura who dealt.with us was amazing …
Laura who dealt.with us was amazing credit to the company
February 14, 2026
Reply from Hays Travel - Castleford
Thankyou so much for booking with us and taking the time to leave a lovely review! :)
Lady was so helpful nothing too much…
Lady was so helpful nothing too much trouble helping us
Ended up with an amazing deal thank you x
February 6, 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review! :)
Smile
Smile going in too book are holiday has looked after and know where going to still be smiling coming out with holiday all sorted ,Hannah always looks after us at casteford branch and were always satisfied
February 12, 2026
Reply from Hays Travel - Castleford
Thankyou so much for booking with us again! We really appreciate you taking the time to leave a lovely review :)
The lady who booked my trip very…
The lady who booked my trip very helpful above and beyond. The Castleford shop had a very friendly vibe.
February 13, 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely feedback! :)
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
We really appreciate it.
Many Thanks
Hays Travel Castleford
We use them all the time they are good…
We use them all the time they are good at there jobs.
February 5, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
We really appreciate it.
Many Thanks
Laura
Cruise holiday
Staff always very friendly and helpful and efficient always try their best to meet my requirements
February 11, 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review :)
From the minute I entered I knew I…
From the minute I entered I knew I would be happy! Friendly, clean shop, warm welcome and outstanding service! Helped me find our dream holiday and full of really good advice. 100% recommend
February 8, 2026
Reply from Hays Travel - Castleford
What a lovely review! Thank you so much for your positive feedback :)
Excellent customer service
Excellent customer service. The assistant got us a great deal on our holiday. The Castleford store is Amazing all the staff are helpful and very friendly.
February 8, 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review!
Staff was friendly,informative,
Staff was friendly,informative,
and went out her way to secure me the right holiday.
January 31, 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review!
Booking our summer holiday with Hays
Chelsea was so welcoming and friendly. Listened to all my requests which were quite a few. She was really patient and offered ideas I hadn’t thought of. I felt no pressure and it was so easy. Felt a big weight off my shoulders booking our holiday as I’d been looking every night for ages and beginning to feel overwhelmed. Chelsea took that stress away. Superb service and would highly recommend.
February 6, 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review!
I saw Jane at Castleford branch she was…
I saw Jane at Castleford branch she was very helpful and pleasant very approachable.
Thank you
February 4, 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review!
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review!
Great customer service professional but…
Great customer service professional but friendly staff ( Clare Castleford) and efficient
February 3, 2026
Reply from Hays Travel - Castleford
Thank you for leaving such a lovely review! :)
Last minute holiday booking and we had…
Last minute holiday booking and we had not used a travel agent for a long time. But Chelsea was so helpful and found us a holiday in our budget. Also on the only dates we had.
January 31, 2026
Reply from Hays Travel - Castleford
Thankyou so much for your kind feedback, and for choosing to book with local travel agents! :)
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