What can I say? Cath is absolutely outstanding, cannot recommend her more highly. Cath is so professional, knows the travel industry inside out. You can ask Cath any questions and receive an answe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We booked through Hayes Travel Agent Cath Nathwani and we would never use anyone else. From holiday suggestions when we couldn’t decide where to go, to fitting the date in to work schedules and making... See more
Company replied
Cath did an amazing job last year putting our holiday together. She made sure nothing was missed and we had an incredible time. Cath hasn't failed us, and she has already put her experience and suppor... See more
Company replied
I’ve said this before and I’ll state it again This girl always and I mean always pulls it out of the bag for me My locations my time frames my randomness…I have a plan then she puts it all toget... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Catherine Nathwani, CF31, Bridgend, United Kingdom
- 1656477036
5.0
Excellent
376 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very responsive
I found a holiday at a good price and Catherine was able to price match it and support all the admin - very responsive to messages too.
August 19, 2025
Reply from Hays Travel - Catherine Nathwani
Thank you once again Leanne
Booking for a cruise !
I had contacted Catherine about a few options and dates which she and her colleague spent time looking at them all. I also changed my mind after she had researched the original request. So she spent time looking at other options for me to make sure I booked the right option for us. I have also asked many questions and she has been efficient coming back with the replies and making sure everything is right.
August 6, 2025
Reply from Hays Travel - Catherine Nathwani
Thank you so much Julie, I am so pleased we got this booked for you x
Loved booking my holiday with…
Loved booking my holiday with Catherine! She was very responsive to my texts and found us a great deal! Will be booking again 😊
August 3, 2025
Reply from Hays Travel - Catherine Nathwani
Thank you so much Kate x
Very responsive and efficient
Catherine was responsive and efficient. Very helpful and knowledgeable.
August 4, 2025
Reply from Hays Travel - Catherine Nathwani
Thank you for trusting me with this wonderful trip Carol
Reply from Hays Travel - Catherine Nathwani
Thank you so much for booking - how exciting for you all
Cath has been absolutely amazing
Cath has been absolutely amazing! I wouldn’t book a holiday with anyone else!! You get that personal service and fantastic customer service every time!
July 30, 2025
Reply from Hays Travel - Catherine Nathwani
Thank you for trusting me once again
Reply from Hays Travel - Catherine Nathwani
Thank you so much
Very friendly, helpful and accommodating staff
Excellent service I received with my Travel Agent Catherine Natwani
July 19, 2025
Reply from Hays Travel - Catherine Nathwani
Thank you for trusting me with yet another fabulous trip x
Highly recommend Cath
We always book our holidays with Cath. She always:
Answers my questions honestly.
On hand.
The process is easy and stress free.
Gives us a good pirce but this time gave us a cheaper price than someone else.
Highly recommend
Thank you Cath
July 16, 2025
Reply from Hays Travel - Catherine Nathwani
Thank you for booking once again, I love helping you x
Cath is fab
Cath is fab. Quick and clear responses, attention to detail and clear instructions when we needed help with the app. All round great service.
July 10, 2025
Reply from Hays Travel - Catherine Nathwani
Thank you for trusting me with this incredible holiday x
Highly recommend
Catherine was very helpful and found us an amazing looking holiday ready for next year. She was professional, patient with my ever changing requests and queries, and she was always available to answer any questions that I had. I fully recommend messaging Catherine to book a holiday.
July 12, 2025
Reply from Hays Travel - Catherine Nathwani
Thank you for putting your trust in me Anna
Reply from Hays Travel - Catherine Nathwani
Thank you both again
Great experience with Catherine once again *****
Cath was as productive as ever. Well organised and received all confirmation and documentation within minutes. 👌
July 10, 2025
Reply from Hays Travel - Catherine Nathwani
Thank you so much for another fabulous booking for you all
Highly recommended :-)
I have used Catherine for a few holidays now. She is always so helpful, responsive and finds the best deals! I thoroughly recommend.
June 29, 2025
Reply from Hays Travel - Catherine Nathwani
Thank you for continuing to trust and book with me
Amazing travel consultant
I have now booked 7 hoildays via Catherine Nathwani, I continue to do so. From start to finish Catherine has always been available to answer all my questions, there has been a few lol. She always friendly, professional and a lovely lady. Highly recommend booking through Catherine. Thank you has always xx
June 29, 2025
Reply from Hays Travel - Catherine Nathwani
Thank you for always coming to me, trusting me and allowing me to be a part of all your fabulous memories
Very helpful thank you
June 21, 2025
Reply from Hays Travel - Catherine Nathwani
Thank you so much for booking your trip with me
Cath was amazing
Cath was amazing, really supportive and had some lovely suggestions.
Definitely go through Cath again next year
June 27, 2025
Reply from Hays Travel - Catherine Nathwani
Thanks so much, I hope you all have a fabulous holiday.
Great service from Cath
Great service from Cath, she went the extra mile to find us the perfect family holiday.
Would recommend her to all
June 25, 2025
Reply from Hays Travel - Catherine Nathwani
Thanks so much for your 1st booking with me
Highly recommend
Cath was great, very smooth process, after the booking was made she responded very quick to any questions asked. Highly recommend.
June 17, 2025
Reply from Hays Travel - Catherine Nathwani
Thanks so much Carla, I hope you have a fab time.
Passionate and Professional
Never been on a cruise before and when we saw one that suited Catherine and Nicola sprung into action. Our questions were answered quickly and we had great confidence that we were dealing with passionate professionals that understood our needs.
June 11, 2025
Reply from Hays Travel - Catherine Nathwani
Thanks so much Mark, this looks like an incredible trip.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.