I would like to say a massive thank you to Brodie for helping me with my travel insurance. Everything was explained clearly and patiently, and I never felt pressured into choosing anything I didn’t n... See more
Company replied
Location
Switch locationUnit E, Richmondshire Walk, Catterick Garrison, DL9 3EN Catterick, GB
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See what reviewers are saying
All staff are excellent in going above and beyond to ensure you get the best holiday experience for your needs. A special mention to Emilie for patiently looking through deals for us and arranging... See more
Company replied
This is the 3rd holiday I have booked with Brodie's help, nothing is too much trouble, she researches anything I ask for, goes beyond expectations trying to secure the rights dates for us & is very pa... See more
Company replied
As usual a first class service provided by Bethy, was veto patience with us making sure we got just what we wanted.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit E, Richmondshire Walk, Catterick Garrison, DL9 3EN, Catterick, United Kingdom
- 01748448021
4.9
Excellent
799 reviews
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Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your holiday to Dubai. I hope you have a great time. Thank you Beth :)
First Time Cruise
Never booked or been on a cruise before and had plenty of questions, Beth at Catterick was very helpful and after we gave her what we were after she helped us with the booking and arrangements for a cruise in sept 26. Made it simple and easy, Thankyou
November 6, 2025
Unprompted review
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your cruise for you and I hope you have a fantastic time! Thank you Beth :)
…Should I use a travel agent?
Politeness of all the staff I dealt with, attention to my wishlist, and the efficiency of the process and booking.
First time I have used a travel agent for many years and was very pleasantly surprised by the positive experience.
October 30, 2025
Reply from Hays Travel - Catterick
Thank you for taking the time to leave a lovely review. It was my pleasure to get your holiday booked. I hope you have a fantastic time. Kind Regards, Beth :)
My 10 year old grandson became ill on…
My 10 year old grandson became ill on board the Iona cruise ship he was perfectly healthy when we started this holiday was treated for constipation when in fact it was a viral infection from the ship never again
August 2, 2025
Reply from Hays Travel - Catterick
Hi Carol,
Thank you for bringing your complaint to our attention by coming into branch and our telephone conversation today.
Rest assured now we are aware we will be handling your complaint against the supplier and be updating you along the way.
We wish your Grandson a speedy recovery.
Many Thanks
Laura
Branch Manager
Fantastic service
Fantastic service. Brodie was warm welcolming and very knowledgable. We are really looking forward to our holiday.
October 26, 2025
Reply from Hays Travel - Catterick
Thank you so much for your kind comments! I am so glad I was able to book your holiday. Thanks, Brodie :)
Good service
Your assistant was very helpful efficient, helping us book our holiday very quickly and easily.
October 24, 2025
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your cruise. I hope you have a great time. Thank you Laura :)
TENERIFE HERE WE COME AGAIN
It's so nice to come to Hays travel to book our holidays & get the professional help with what we are looking for.
October 21, 2025
Reply from Hays Travel - Catterick
Thank you so much for your kind review, it was a pleasure getting your holiday booked :) Thanks Brodie
Excellent Service from a Local Travel Agent
Our Travel Agent was a young lady called Brodie who had booked a previous holiday for us.
We decided to book another holiday this time a Cruise to the Caribbean and rather than book online directly with the Cruise Company we decided to use our local Travel Agent.
Brodie was again very professional efficient and knowledgeable and I was surprised that she is a trainee. Excellent service from a good Company.
October 26, 2025
Reply from Hays Travel - Catterick
Thank you so much for your kind words. It means a lot! I am so glad we were able to get your cruise booked. Best Wishes, Brodie :)
Reply from Hays Travel - Catterick
Thank you for leaving a lovely review. It was my pleasure to get your holiday booked. I hope you have an amazing time away. Kind Regards, Brodie. :)
As usual great service
As usual great service, Laura helped us with booking a cruise, all staff at Hays Catterick are very helpful
October 22, 2025
Reply from Hays Travel - Catterick
Thank you for leaving such a lovely review. It was my pleasure to help get your holiday booked. I hope you have a fantastic time. Kind Regards, Laura :)
Good service
Good service, had a callback to discuss my options and answer all questions. Even booked the holiday for me over the phone! Definitely using Hays travel again.
September 8, 2025
Reply from Hays Travel - Catterick
Thank you so much for leaving me this really kind review, it is appreciated :) Danny
We booked with Emilie for the 2nd time…
We booked with Emilie for the 2nd time & once again can't fault her in anyway.
October 19, 2025
Reply from Hays Travel - Catterick
Thank you for taking the time to leave me this review. I hope you have a great holiday. Thanks, Emilie :)
Laura was excellent with us
Laura was excellent with us. She was helpful in helping us to find the holiday we wanted. Excellent customer service from her.
October 20, 2025
Reply from Hays Travel - Catterick
Thank you for leaving a lovely review. It was my pleasure to get your holiday booked. I hope you have a fantastic time away. Kind Regards, Laura :)
Laura was really helpful and we didnt…
Laura was really helpful and we didnt feel rushed when looking at options.
October 18, 2025
Reply from Hays Travel - Catterick
Thank you so much for taking the time to leave me this lovely review :) It was my pleasure getting your holiday booked up! Kind Regards Laura
Always professioal
Always professioal, friendly and helpful. Booked another great holiday. Thanks to all the staff at the Catterick branch
October 17, 2025
Reply from Hays Travel - Catterick
Thank you for taking the time to leave such a lovely review. It was my pleasure to get your holiday booked. I hope you have an amazing time away. Kind Regards, Emilie :)
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure booking your holiday. Thank you Brodie :)
Lovely welcome
Lovely welcome
On entering the shop we were greeted with a pleasant smiling face asking if we needed help. Emilie was extremely helpful, listened to all of our queries, helped us choose the best hotel for us and explained everything as we went along.
October 12, 2025
Reply from Hays Travel - Catterick
Thank you for taking the time to leave such a lovely review. It was my pleasure to help and get your holiday booked. I hope you have an amazing time away. Kind Regards, Emilie :)
Danny was very helpful and took all our…
Danny was very helpful and took all our considerations into designing us the perfect holiday. Very much looking forward to our ski holiday! Many thanks
October 5, 2025
Reply from Hays Travel - Catterick
Thank you for taking the time to leave a lovely review. It was my pleasure to get your holiday booked. I hope you have a fantastic time away. Kind Regards Danny :)
Reply from Hays Travel - Catterick
Thank you for your review Tony! Glad we could get you sorted
Danny
1st class assistance
The assistance we had was 1st class and no queries were too difficult to answer. Great service and would use again. Just a pity he didn’t add his name to the card he gave us? But hay, you know who you are!! (See what I did there?)
October 3, 2025
Reply from Hays Travel - Catterick
Thanks for the review Steve! Yes, apologies it's Danny - It took a minute but i got it - These are the jokes folks! Hope you enjoy your trip
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