Hays Travel - Charlotte Hopkin Reviews 

332
TrustScore 5 out of 5

5.0

Personal Travel Consultant Charlotte Hopkin, CF63 1BA Barry Island, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Brilliant service, quick to get back to me. Found me numerous quotes and worked with me to find the best holiday for myself and my family. Nothing was too much for Charlotte. She always goes above and... See more

Rated 5 out of 5 stars

I contacted Charlotte regarding a cruise I fancied and gave her some dates that I was looking at. Charlotte replied the same day with a couple of amazing Cruises and I booked my dream holiday within... See more

Rated 5 out of 5 stars

Charlotte has been extremely friendly and helpful. Above helpful infact! I went to her with some holidays I had sourced myself, and she gave me honest feedback on all. She also sourced some herself fo... See more

Rated 5 out of 5 stars

We found Charlotte so helpful in choosing our holiday destination! She covered all our concerns about there being hills and the locality, where to dine and basically have a great time! Lovely lady!


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Charlotte Hopkin, CF63 1BA, Barry Island, United Kingdom

  • 1446334027

5.0

Excellent

TrustScore 5 out of 5

332 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(332)

122,345 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What can I say

What can I say. Charlotte is brilliant and so patient as am always asking questions.

November 21, 2024
Hays Travel - Charlotte Hopkin logo

Reply from Hays Travel - Charlotte Hopkin

Thanks for your lovely review x

Rated 5 out of 5 stars

Exceptional customer service!!

Charlotte is absolutely exceptional with her customer service. Her help goes above and beyond. My experience is 100% superb, great offer with a cruise and stress free organising. Thank u xx

November 7, 2024
Hays Travel - Charlotte Hopkin logo

Reply from Hays Travel - Charlotte Hopkin

Thanks for your lovely review x

Rated 5 out of 5 stars

Charlotte was able to guide me through…

Charlotte was able to guide me through the options I only had a small window of dates available and she quickly found me available cruises. As a first time going on a cruise she gave me really useful information

November 6, 2024
Hays Travel - Charlotte Hopkin logo

Reply from Hays Travel - Charlotte Hopkin

Thanks for your lovely review x

Rated 5 out of 5 stars

Great experience every time!

I’ve booked via Charlotte at Hayes travel a few times now and she is amazing! So helpful, knowledgable and always on hand if you need anything. Would 100% recommend and I will continue to book via Charlotte for my future holidays. Thanks for always providing a quick and reliable service 😊

November 5, 2024
Hays Travel - Charlotte Hopkin logo

Reply from Hays Travel - Charlotte Hopkin

Thanks for your lovely review x

Rated 5 out of 5 stars

Easy and simple

Easy as I could do the arrangement from home. Charlotte was very helpful.

October 25, 2024
Hays Travel - Charlotte Hopkin logo

Reply from Hays Travel - Charlotte Hopkin

Thanks for your lovely review x

Rated 5 out of 5 stars

Charlotte was amazing

Charlotte was amazing. Really helpful, knowledgeable and patient. Great experience booking with her ❤️

October 25, 2024
Hays Travel - Charlotte Hopkin logo

Reply from Hays Travel - Charlotte Hopkin

Thanks for your lovely review x

Rated 5 out of 5 stars

Po cruise on the Iona .

Charlotte made it so easy to book my holiday. Provided the necessary information regarding the holiday. Was friendly and I felt I received a good customer service.

October 24, 2024
Hays Travel - Charlotte Hopkin logo

Reply from Hays Travel - Charlotte Hopkin

Thanks for your lovely review x

Rated 5 out of 5 stars

Bangkok

Made a list of places I wanted to visit
Came back with a much better holiday than I expected at a much better price than I though I would have to pay.

October 5, 2024
Hays Travel - Charlotte Hopkin logo

Reply from Hays Travel - Charlotte Hopkin

Thanks for your lovely review x

Rated 5 out of 5 stars

Reliable&Quick

Quick easy and all the information I needed

August 31, 2024
Hays Travel - Charlotte Hopkin logo

Reply from Hays Travel - Charlotte Hopkin

Thank you for your lovely review :) x

Rated 5 out of 5 stars

Very helpful young lady

Charlotte was very helpful and easy to understand,explaining everything to us as we are pensioners wanting to enjoy a cruise and holiday for our special birthdays I would recommend this lady and hays to anyone

August 15, 2024
Hays Travel - Charlotte Hopkin logo

Reply from Hays Travel - Charlotte Hopkin

Thank you for your lovely review :) x

Rated 5 out of 5 stars

Great service

This was my first booking with Hays travel and Charlotte was extremely helpful throughout the booking process. Charlotte has been friendly and has addressed all of my questions quickly.

July 20, 2024
Hays Travel - Charlotte Hopkin logo

Reply from Hays Travel - Charlotte Hopkin

Thank you for your lovely review :) x

Rated 5 out of 5 stars

Great Experience and all made so simple

Charlotte made the whole process of booking so simple. She was very thorough and made sure that all of our needs were catered for! Fab experience !

July 19, 2024
Hays Travel - Charlotte Hopkin logo

Reply from Hays Travel - Charlotte Hopkin

Thank you for your lovely review :) x

Rated 5 out of 5 stars

Holiday

Very professional, confident & friendly. Knowledgeable about what we needed. Good advice, would use her again

June 22, 2024
Hays Travel - Charlotte Hopkin logo

Reply from Hays Travel - Charlotte Hopkin

Thank you for your lovely review :) x

Rated 5 out of 5 stars

So helpful & friendly

So helpful, found me the best options & no hidden costs. I feel confident going on my 1st holiday with my daughter just the two of us.

June 20, 2024
Hays Travel - Charlotte Hopkin logo

Reply from Hays Travel - Charlotte Hopkin

Thank you for your lovely review :) x

Rated 5 out of 5 stars

Great service

Charlotte is so helpful and responds quickly to queries. Would highly recommend.

June 19, 2024
Hays Travel - Charlotte Hopkin logo

Reply from Hays Travel - Charlotte Hopkin

Thank you for your lovely review :) x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look