Marney was incredibly helpful over our 2 visits. We went in not really knowing where we wanted to go. Her excellent knowledge about the different locations resulted in us booking a holiday in Italy. N... See more
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See what reviewers are saying
Our experience was made great by Evita. It was mostly your travel consultant, EVITA. I had spoken to her three times prior to actually booking. A solo trip to Australia is completely out of my co... See more
Company replied
We always try to book with Hays. Excellent customer service and always so helpful and price match where possible. We booked another holiday yesterday through Chelmsford with Marney and Joanne. Both... See more
Company replied
Michelle was very patient with us, reviewing numerous options s until we found the one that worked for us. Even contacted us on her day off to ensure everything was booked as we wanted. Went above and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19-20 High Chelmer, CM1 1XL, Chelmsford, United Kingdom
- 01245801314
4.9
Excellent
986 reviews
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Channel Delight
Took note of what we wanted, although I had already found the hotel and airport we wanted to fly from.
Suggested airport parking and got a good rate which was helpful.
June 29, 2026
Reply from Hays Travel - Chelmsford
Hi Mark,
Thank you for the nice review.
Kind Regards,
Leah.
Reply from Hays Travel - Chelmsford
Thank you for taking the time to leave us a review, it was lovely to meet you in store and help to get your cruise booked.
Victoria
I had never used Hays travel before but…
I had never used Hays travel before but the ladies we saw in the branch in High Chelmer, Chelmsford were amazing they were so helpfull and patient with myself and my friend booking our holiday. I will not hesitate to recommend them to all my family and friends.
June 20, 2026
Reply from Hays Travel - Chelmsford
Thank you for taking the time to leave a review.
It was a pleasure to help get your holiday booked.
Evita
Debbie
Debbie, in the Chelmsford store was more than helpful in arranging our holidays. She worked very hard to get us the holidays we wanted.
She and all the staff were very friendly.
June 14, 2026
Reply from Hays Travel - Chelmsford
Thank you for taking the time to leave a review.
It was lovely to meet you in store and help to get your holiday booked.
Debbie
Staff very friendly
Staff very friendly, polite and welcoming
Very helpful with booking our holiday at the right price
June 28, 2026
Reply from Hays Travel - Chelmsford
Hi Teresa,
Thank you for your kind review!
Leah.
Helpful and friendly staff member-…
Helpful and friendly staff member- Evita @ Chelmsford
June 10, 2026
Reply from Hays Travel - Chelmsford
Good Afternoon,
Thank you so much for your lovely review!
Kind Regards,
Evita
Happy customer
Very pleased with my experience.
The lady was very professional and helpful.
We found a great holiday and I'll definitely book with hays again ☺️
June 17, 2026
Reply from Hays Travel - Chelmsford
Thank you for taking the time to leave a lovely review.
It was a pleasure to meet you both and I hope you have a fab holiday.
Victoria
Quick service and very knowledgeable…
Quick service and very knowledgeable and always helpful
June 16, 2026
Reply from Hays Travel - Chelmsford
Hi Clare,
Thank you for your kind words, always lovely serving you!
Every thing went well thank you.
June 5, 2026
Reply from Hays Travel - Chelmsford
Hello
Thank you for your kind review.
Kind Regards
Michelle
Trinity was an absolute gem in helping…
Trinity was an absolute gem in helping us. Not only with our booked holiday, but with a cancellation and holiday insurance as well.
June 2, 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind review. It is always a pleasure booking your holidays.
Trinity
Reply from Hays Travel - Chelmsford
Good Afternoon Janet,
Thank you for your lovely review!
It was a pleasure to book your holiday.
Kind Regards,
Evita
We book all our holidays through this…
We book all our holidays through this one was with Julia and we know that you will get the best deal for us
June 4, 2026
Reply from Hays Travel - Chelmsford
Thank you for your review , was lovely to see you both again , and Thank you for your repeat business as always
Julia x
Another excellent experience booking…
Another excellent experience booking with Reece . He is always very friendly and helpful whenever we come to Hays to book a holiday
June 4, 2026
Reply from Hays Travel - Chelmsford
Hi Linda,
As always lovely booking you guys for any of your holidays!!
I hope you're looking forward to it too
Lovely service
Lovely service . Very organised and efficient. We would always recommend hays in Chelmsford
June 6, 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind words, it was a pleasure to book your holiday for you. cant wait to hear all about it! x
Fantastic service again 😁👍.
Fantastic service again 😁👍.
Reece and Trinity are absolute Legends , they always get me sorted with my numerous trips to Spain. Nothing is to much trouble and its a pleasure dealing with them.
Thanks again to Chelmsford Hayes .
June 5, 2026
Reply from Hays Travel - Chelmsford
Hi Chris,
Thank you for our kind words, always lovely seeing you and booking your holidays!!
No doubt we'll see you again soon
Reece, Trinity and the HAYS Chelmsford team
So Easy
We walked into Hays Travel and sat down with Julia . After telling her where we wanted to go she took over and made it so easy for us to book our holiday.
June 2, 2026
Reply from Hays Travel - Chelmsford
Thank you for your review, you are very welcome, it was lovely to speak with you in store.
Julia
The staff all was very helpful all very…
The staff all was very helpful all very friendly and they went out their way to help you with anything.
March 3, 2026
Reply from Hays Travel - Chelmsford
Hello Caroline
Thank you for you kind Review
Always here to help.
Kind Regards
Michelle
Jo was very helpful and pleasant to…
Jo was very helpful and pleasant to speak to .Made the holiday booking very easy
May 28, 2026
Reply from Hays Travel - Chelmsford
Thank you so much for this kind review. It was a pleasure to meet you and get your holiday booked!
Jo :)
Seamless experience
Seamless experience. Marney was great. Within 24 hrs the holiday was booked & paid for. Would recommend.
May 25, 2026
Reply from Hays Travel - Chelmsford
Thank you so much for your kind review. It was lovely to meet you and it was a pleasure to book your holiday!
Marney :)
Fantastic service and friendly, helpful staff
What an amazing holiday booking experience! Jo and Evita were so helpful and friendly and with all their discounts. We ended up paying much less than if we had booked it ourselves at home. We will definitely recommend Hayes Travel to others and will certainly book any future holidays with them. Five stars all the way!
May 23, 2026
Reply from Hays Travel - Chelmsford
Thank you for booking with us, it was a pleasure to meet you both. We look forward to hear all about it on your return.
Jo and Evita :)
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