Trinity that works in the Chelmsford office is amazing, she helped us last year with our cruise, she was so helpful we booked again this year with her, there wasn't anything she wouldn't do for us,... See more
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Marney was incredibly helpful over our 2 visits. We went in not really knowing where we wanted to go. Her excellent knowledge about the different locations resulted in us booking a holiday in Italy. N... See more
Company replied
Our experience was made great by Evita. It was mostly your travel consultant, EVITA. I had spoken to her three times prior to actually booking. A solo trip to Australia is completely out of my co... See more
Company replied
We always try to book with Hays. Excellent customer service and always so helpful and price match where possible. We booked another holiday yesterday through Chelmsford with Marney and Joanne. Both... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19-20 High Chelmer, CM1 1XL, Chelmsford, United Kingdom
- 01245801314
4.9
Excellent
989 reviews
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Seamless experience
Seamless experience. Marney was great. Within 24 hrs the holiday was booked & paid for. Would recommend.
May 25, 2026
Reply from Hays Travel - Chelmsford
Thank you so much for your kind review. It was lovely to meet you and it was a pleasure to book your holiday!
Marney :)
Fantastic service and friendly, helpful staff
What an amazing holiday booking experience! Jo and Evita were so helpful and friendly and with all their discounts. We ended up paying much less than if we had booked it ourselves at home. We will definitely recommend Hayes Travel to others and will certainly book any future holidays with them. Five stars all the way!
May 23, 2026
Reply from Hays Travel - Chelmsford
Thank you for booking with us, it was a pleasure to meet you both. We look forward to hear all about it on your return.
Jo and Evita :)
Efficient pleasant staff.seen straight away and my enquiry…
I was seen straight away and my enquiry was handled efficiently.
All details were checked and my additional queries were answered on the same day. Very pleasant member of staff.
May 20, 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind review it was a pleasure getting this holiday booked for you.
Trinity
Brilliant Service
I walked in with a query. The assistant was brilliant and I walked out with a booked holiday. Can't ask for more that that.
May 16, 2026
Reply from Hays Travel - Chelmsford
Good Afternoon, Mrs Holmes
Thank you for your kind review.
Kind Regards
Michelle
Reply from Hays Travel - Chelmsford
Thank you for taking the time to leave me a review. It was a pleasure to meet you and book your holiday!
Jo :)
Was looked after really nicely and felt…
Was looked after really nicely and felt really relaxed and excited when biking the holiday , the young lady was very professional at all times
May 16, 2026
Reply from Hays Travel - Chelmsford
Thank you for your review it was a pleasure booking your holiday.
Trinity
Joanne was first class
May 14, 2026
Reply from Hays Travel - Chelmsford
Thank you for taking the time to leave me a review. It was a pleasure to meet you and book your holiday!
Jo :)
Great experience and booked honeymoon
May 13, 2026
Reply from Hays Travel - Chelmsford
Thank you so much for your kind review. It was a pleasure to meet you and get this all booked!
Debbie.
Reece was great he was very friendly…
Reece was great he was very friendly and took time to explain about the cruise. He was very thorough explaining all the different cabin choices the excursions we can take
May 11, 2026
Reply from Hays Travel - Chelmsford
Hi guys,
Thank you so much for your kind words!!
I hope you're looking forward to your cruise!!
As always if you need anything with regards to the cruise you know where we are
Take Care
Kind Regards
Reece
Reply from Hays Travel - Chelmsford
Thank you for your kind reply it was a pleasure getting your holiday booked.
Trinity
Very professional and very helpful for…
Very professional and very helpful for advice on how much you want to know about the place you going to and money exchange
May 3, 2026
Reply from Hays Travel - Chelmsford
Good Afternoon,
Thank you for your lovely review!
It was a pleasure to book your holiday!
Kind Regards,
Evita
Reply from Hays Travel - Chelmsford
Hello Brenda
Thank you for your kind review.
Kind Regards
Michelle
Leah went the extra mile to make our…
Leah went the extra mile to make our booking smooth and easy despite there being several options to consider.
May 8, 2026
Reply from Hays Travel - Chelmsford
Hi Shawn,
Thank you so much for your patience and kind review! It was a pleasure to get your trip booked for you :)
Leah.
Great team
Great team . Used for the past few holidays. Many thanks again to Jo Trinity and Reece. Also Csthy for foreign currency advice.. Another holiday booked.
May 5, 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind review it was a pleasure getting your holiday booked.
Trinity
Professionalism at its best
Always polite, friendly and courteous. Our Chelmsford branch has a lovely bunch of staff who we have got to know very well. We are recognised each time we walk past and we get a friendly wave. They are all very knowledgeable and maintain their professionalism as well as keeping that down to earth friendly manner. Always a joy to deal with and to ask any questions however silly they may be. They share their own experiences with you to give an insight to a destination you may be thinking of. Lovely people.
April 26, 2026
Reply from Hays Travel - Chelmsford
Hello Robert
Thank you for you very kind review, we are always her to help.
Kind Regards
Michelle
always top class
The team in Chelmsford Hays are always friendly. Trinity will always go above to help us and is a helpful happy friendly member of that team.
April 27, 2026
Reply from Hays Travel - Chelmsford
Thank you for your lovely review it is always a pleasure getting your holidays booked.
Trinity
Really helpful
Really helpful. She listened and took on board what we wanted. Patient and had a sense of humour.
April 28, 2026
Reply from Hays Travel - Chelmsford
Thank you for the review , you are very welcome and was lovely to meet you . Julia x
Superb service from Leah at the…
Superb service from Leah at the Chelmsford branch, 10/10, thanks so much for making my booking so easy!
April 20, 2026
Reply from Hays Travel - Chelmsford
Hi Christopher,
Thanks so much for your kind review! :)
Leah.
Efficient Chelmsford
Trinity at Chelmsford branch was very friendly and efficient helping to organise and arrange our holiday.
April 22, 2026
Reply from Hays Travel - Chelmsford
Thank you for your review it was pleasure getting your holiday booked.
Trinity
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