Fast efficient and friendly service nothing too much trouble booking process a joy. Staff member was a joy to deal with and very knowledgeable highly recommend Hays
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Excellent service. When I book a holiday it’s always through Chelsea. Quick, easy, always within my budget. She find the dates I need and hotels that are the nicest for the best price. Thank you Chels... See more
Company replied
I’ve used Chelsea for a few years now and she’s always provided excellent customer service and a thorough and speedy search of holidays that we’ve been interested in. We often go for bespoke holidays.... See more
Company replied
Would love to thank Chelsea so much for all help yesterday booking one of our trips. As a family we have used Chelsea for years now and she always find us what we want and the best price. She is A... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Chelsea Thompson, CH42, Prenton, United Kingdom
- 01514386907
4.6
Excellent
25 reviews
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Excellent service
Excellent service. When I book a holiday it’s always through Chelsea. Quick, easy, always within my budget. She find the dates I need and hotels that are the nicest for the best price. Thank you Chelsea
May 8, 2026
Reply from Hays Travel - Chelsea Thompson
Jamie, thank you for your positive feedback, it is always a pleasure to book your holidays.
Great service and friendly staff
Fast efficient and friendly service nothing too much trouble booking process a joy. Staff member was a joy to deal with and very knowledgeable highly recommend Hays
May 5, 2026
Unprompted review
Special family trips
Lots of clear options provided prompt reply to questions asked and always available when needed absolutely amazing service and will be using Chelsea for all our future bookings x
March 8, 2026
Reply from Hays Travel - Chelsea Thompson
Jenny,
Thank you so much for your kind positive feedback. I am so happy we got the perfect holiday for you and look forward to creating your future bookings :)
Chelsea x
Great help
Chelsea was a great help from the beginning to the end and would highly recommend. I gave Chelsea some dates and locations and budget and she found me some really good places to stay. Eventually found the right one and now looking forward to the holiday. Will be using Chelsea for future bookings
January 27, 2026
Unprompted review
Reply from Hays Travel - Chelsea Thompson
Tim,
I am so pleased i could help you find the perfect holiday. I look forward to assisting you with future bookings.
Kind Regards
Chelsea
Excellent service.
Having put dates, budgets & locations to Chelsea she made every effort to tailor a break for our party and come back with a bargain for the destination & time of year.
Recommend to us by a family member to contact regarding holidays and will definitely continue to use as a point of contact from now on.
June 15, 2025
Reply from Hays Travel - Chelsea Thompson
Aw thank you so much for your feedback Ste. Greatly appreciated and i'm happy you have your holiday booked now to look forward to. I look forward to booking your holidays in the future :)
Got a good deal with great flight…
Got a good deal with great flight times, all
Booked with Chelsea hopefully our holiday will be just as good 😊 x
May 5, 2025
Reply from Hays Travel - Chelsea Thompson
I hope you enjoyed your holiday and i hope to hear from you in the future for your next trips :)
Brilliant service from Chelsea on a…
Brilliant service from Chelsea on a bank holiday evening nothing was to much trouble for her
April 18, 2025
Reply from Hays Travel - Chelsea Thompson
Thank you for your lovely feedback it was a pleasure to book your holiday and hopefully more in the future :)
Chelsea was very responsive and found…
Chelsea was very responsive and found us a perfect holiday 😀
February 5, 2025
Reply from Hays Travel - Chelsea Thompson
Thank you for your kind feedback
Chelsea was great and really helpful…
Chelsea was great and really helpful every step of the way! I was quite nervous about booking a solo multi destination tour of South Africa, but she answered all of my questions and made the whole process quick and straightforward. I'll definitely use Chelsea again!
November 4, 2024
Unprompted review
Reply from Hays Travel - Chelsea Thompson
Thank you for your lovely feedback, it was a pleasure to help you book your holiday and i look forward to booking your holidays in the future :)
Disneyland Paris
Contacted Chelsea for a trip to Disneyland Paris and within a few hours we had it all booked and sorted. Couldn’t fault her at all. Thanks again, Chelsea x
November 2, 2024
Unprompted review
Reply from Hays Travel - Chelsea Thompson
Thank you for your kind feedback, it was a pleasure to sort your family holiday and i hope to book you again in the future :) x
Excellent service
Excellent service, found a fantastic deal. Chelsea went above and beyond to find what we needed. Would highly recommend to friends and family. 5 star service.
September 11, 2024
Unprompted review
Reply from Hays Travel - Chelsea Thompson
Thank you for your lovely comments, it was a pleasure to book your holidays and i look forward to booking your next ones :)
Would highly recommend booking with Chelsea!
This made booking so much easier after scrolling for weeks trying to find the right holiday for us. Chelsea was so helpful and sent me over 20 holidays! I will definitely be booking our 2025 holiday with her.
July 19, 2024
Reply from Hays Travel - Chelsea Thompson
Thank you for your lovely feedback, it was a pleasure to help you with your first booking and i look forward to booking you in the near future :) x
Chelsea was so quick booking are…
Chelsea was so quick booking are holiday got best deal and communication brilliant highly recommended x
July 7, 2024
Reply from Hays Travel - Chelsea Thompson
Thank you for your lovely feedback and booking all your holidays with me, it is always a pleasure xx
Everything was taken great experience care of it was a…
Everything was taken care of it was a pleasure dealing with you.
July 10, 2024
Reply from Hays Travel - Chelsea Thompson
Thank you for your lovely feedback, i hope you have the best holiday x
Chelsea did an amazing job as always
Chelsea did an amazing job as always finding the perfect holiday and getting us the best deal , she’s always so professional and very friendly. Nothing is to much trouble for her .
May 23, 2024
Reply from Hays Travel - Chelsea Thompson
Thank you Nic, i love booking your holidays, it is always a pleasure to serve you. x
Would love to thank Chelsea so much for…
Would love to thank Chelsea so much for all help yesterday booking one of our trips. As a family we have used Chelsea for years now and she always find us what we want and the best price. She is Always on the other end of the phone for any queries we may have. Massive thank you for pointing out a family members passport couldn’t be used in June 🙈 so passport office appointment has been made today.
We always prefer the personal touch booking with chels instead of online bookings, you can guarantee if you need to make amendments or have requests they are carried out my Chelsea.
Thank you xx
May 14, 2024
Unprompted review
Reply from Hays Travel - Chelsea Thompson
Aw thank you so much Em. It is always a pleasure to book you and your families holidays. Too many more years ahead hahah xxxx
I’ve used Chelsea for a few years now…
I’ve used Chelsea for a few years now and she’s always provided excellent customer service and a thorough and speedy search of holidays that we’ve been interested in. We often go for bespoke holidays. Nothing is too much trouble and she’s always lovely to deal with. I would highly recommend using Chelsea if you want hassle free, perfect holiday booking.
April 1, 2024
Unprompted review
Reply from Hays Travel - Chelsea Thompson
Thank you so much for your kind feedback, i appreciate your comments and look forward to booking your next holiday :)
Exceptional Customer Service
Chelsea is the best person to go to if you’re looking to book a holiday - I wouldn’t recommend anyone else!
She booked us the perfect package holiday to Walt Disney World, Florida and provided expert advice helping us plan our itinerary and even going above and beyond to ask how our holiday went after we returned!
I wouldn’t use anyone else!!
May 11, 2023
Unprompted review
Reply from Hays Travel - Chelsea Thompson
Thank you so much for your amazing feedback! It is always a pleasure to book your holidays and use your Disney knowledge haha. See you soon :)
Fantastic service
Have booked lots of Holiday with Chelsea she’s very professional. And goes that extra mile to make sure you have a fabulous time .
March 2, 2024
Unprompted review
Reply from Hays Travel - Chelsea Thompson
Tina, thank you for your feedback, it is always a pleasure to book your holidays :)
Amazing
So helpful, loads of good advice about destinations and holidays.
Hadn’t been abroad for a while so Chelsea made us the perfect package
Highly recommended 🙌🙌
January 4, 2024
Unprompted review
Reply from Hays Travel - Chelsea Thompson
Thank you for your feedback Michelle, it was a pleasure to find your perfect holiday :)
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