Fast efficient and friendly service nothing too much trouble booking process a joy. Staff member was a joy to deal with and very knowledgeable highly recommend Hays
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Excellent service. When I book a holiday it’s always through Chelsea. Quick, easy, always within my budget. She find the dates I need and hotels that are the nicest for the best price. Thank you Chels... See more
Company replied
I’ve used Chelsea for a few years now and she’s always provided excellent customer service and a thorough and speedy search of holidays that we’ve been interested in. We often go for bespoke holidays.... See more
Company replied
Would love to thank Chelsea so much for all help yesterday booking one of our trips. As a family we have used Chelsea for years now and she always find us what we want and the best price. She is A... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Chelsea Thompson, CH42, Prenton, United Kingdom
- 01514386907
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Chelsea was absolutely great
Chelsea was absolutely great, answered all my questions & I had a lot!
Nothing was too much trouble, holiday is booked & I’m so excited for it.
Thank you so much!

Reply from Hays Travel - Chelsea Thompson
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