Hays Travel - Cheltenham Reviews 

Helped when holiday was cancelled arranged a full refund and booked another holiday straight away

Lauren
Was great she was really helpful and made our booking very easy .

Received service from David. Quickly established what we were looking for. Nice not to have a hard sell experience,

Peter was polite and friendly and so helpful. We had a list of requirements due to mobility issues, but Peter rose to the challenge and found us the holiday we were looking for. We are looking forward to this holiday to Montenegro in September. Thank you

The lady was very nice and friendly helpful i will use you again thanks

I phoned up the company about quotes about going to Stockholm next year and Lindsay found me a quote and the things I have asked for. So I have booked a holiday for next year

Very friendly staff and very helpful

Another holiday booked with the help of Lynsey . All very efficient .

Efficient and very helpful.
I normally book direct when travelling but on this occasion I wanted some extra advice, and this was given in a friendly and helpful way.
Thank you Peter.

Lily went over and above, in both initially helping us to book and then due to illness,she cancelled and rearranged for us. Nothing was too much trouble, we are extremely grateful.

Excellent very helpful service- listened to our questions and answered thoroughly.

Peter was so helpful and friendly very knowledgable and made our experience ofhayes brilliant a real asset to the company!

The man was very helpful and polite and found us what we were looking for.

I'm posting this as an open and honest review of Hays Travel.
I'm appalled at this company. Having not travelled for years I selected them to arrange a city break to Vienna and showed the 4 star Elaya west hotel which boasts luxurious facilities- instead I found myself at the Elaya central hotel which was possibly the worst hotel I've stayed at since I was a student- on return I complained to the Travel agent who arranged this horror story of a trip and who agreed after seeing the pictures of the room advised the complaints process takes weeks (which turned to months) I was finally advised to take the complaint to ABTA Nobody likes the feeling of being ripped off but at £350 per night for a prison cell of a room sorry I can't let this go- so my review is a no star review of the hotel a no star review of Hays Travel customer service and no star review from me

I have used the Cheltenham branch twice now and have been so impressed with the quality of service i have received. They are very helpful and listen to my needs.

Helpful staff, they listened patiently, and made helpful comments

Lauren was welcoming and very patient.
helped us by printing out suitable accommodation.

Went back in and saw Lily as Lauren was off that day, again very helpful and booked the holiday we had chosen.

when I was in Hayes Travel in Cheltenham recently I was was immediatly attended to and was impressed by how friendly, efficient and helpful the member of staff was.
Janet

The travel agent was very professional. He found the perfect holiday for us. I had looked online myself beforehand and gave up trying to get flights hotels etc. Time was spent with us getting the full package, flight times, hotel, transfers, all for a very reasonable price

Don't travel with Hayes travel. One of the worse holiday companies I've ever used. They get your holiday wrong and they don't want to help only give you 1% of your holiday back. Don't go their. They will scam you and destroy your money and holiday. Don't book with this. Very bad company. Warning ⚠️ ⚠️ ⚠️