I always prefer to sit and chat with a real human being rather than talking to a robot over the internet. The Hays staff in Chester are always exceptionally friendly, very pleasant and professional... See more
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I visited Hayes Travel on Tuesday 30th June . I saw Senem in the Bridge Street , Chester store who was so helpful in booking the holiday package I had in mind when I visited . Additionally , she went... See more
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Hays always deliver. Lovely helpful staff, nothing too much trouble. Can always count on the staff to sort our any problems or answer any queries.
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I found Hay’s customer assistants to be very knowledgeable and helpful. They were able to assist me to find a suitable holiday and completed most of the process on my behalf. I was very happy with the... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Bridge Street, CH1 1NG, Chester City, United Kingdom
- 01244 456786
4.9
Excellent
804 reviews
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Louise was excellent very efficient as…
Louise was excellent very efficient as always in dealing with our requirements
July 16, 2026
Reply from Hays Travel - Chester
Thank you so much for taking time to give us this lovely review and booking with us, Team Chester
Chester branch always provide 5*…
Chester branch always provide 5* service. I have used them regularly over the past 2 years and they have always produced the best holidays! Thank you to the team.
July 17, 2026
Reply from Hays Travel - Chester
Many thanks for this lovely review and booking with us again yet another fabulous adventure :)
Chester Team
Reply from Hays Travel - Chester
Many thanks for taking time to leave us this review and booking with us. Team Chester
Staff are always so friendly and professional.
I always prefer to sit and chat with a real human being rather than talking to a robot over the internet.
The Hays staff in Chester are always exceptionally friendly, very pleasant and professionally helpful.
…and the tea is good too. ☕️
July 14, 2026
Reply from Hays Travel - Chester
Thank you for your lovely review! We are so pleased to hear you value our customer service and enjoy visiting our branch. We look forward to helping you with future holidays!
Kind Regards
Hays Travel
gentleman called liam 10/10
Was looked after by a gentleman called liam and he was amazing! It was my first time booking through an agency and he made it so easy
10/10
July 15, 2026
Reply from Hays Travel - Chester
Thank you for your wonderful feedback! We are so pleased to hear that your first booking experience with us was easy and that you received amazing service.
Kind Regards
Hays Travel
Brilliant firm
Hays always deliver. Lovely helpful staff, nothing too much trouble. Can always count on the staff to sort our any problems or answer any queries.
June 27, 2026
Reply from Hays Travel - Chester
Thank you for your wonderful review! We are so pleased to hear that our staff consistently provide such helpful service and are always able to assist with any queries.
Kind Regards
Hays Travel
All the staff are polite courteous and…
All the staff are polite courteous and go above and beyond too make sure I get the Holidays I require at the best price and the best locations within my price range and the times I am going away I would like too say a big thank you too them all
July 8, 2026
Reply from Hays Travel - Chester
Thank you so much for your wonderful review! We are so pleased to hear that our team consistently goes above and beyond to find you the perfect holidays. We truly appreciate your kind words.
Kind Regards
Hays Travel
Always very friendly and helpful.
July 14, 2026
Reply from Hays Travel - Chester
Thank you so much for this lovely review and booking with us again :) Sanem
Very good service staff lovely feel…
Very good service staff lovely feel comfortable in the Chester branch
July 11, 2026
Reply from Hays Travel - Chester
Thank you for your wonderful review! We are so pleased to hear that you felt comfortable and that our staff provided you with very good service at our Chester branch. We truly appreciate your kind words.
Kind Regards
Hays Travel
Just great customer service from start to finish
Just great customer service, nothing is ever too much of a problem for you, second time booking with hays and will always stay with hays now, special shout out for Nicola at hays Chester
July 12, 2026
Reply from Hays Travel - Chester
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you've had such a positive experience with us and that our team, especially our colleague in Chester, made your booking so seamless. We truly appreciate your loyalty and look forward to assisting you with many more holidays in the future!
Found me a cruise from Liverpool which…
Found me a cruise from Liverpool which I can afford didn’t think that was possible. Very helpful young lady.
July 8, 2026
Reply from Hays Travel - Chester
We are so pleased we could help you find a cruise from Liverpool that fit your budget! It's wonderful to hear our team provided such helpful service.
Kind Regards
Hays Travel
Member of staff very helpful and…
Member of staff very helpful and friendly
Help us to choose cruise ideal for us
Excellent service
July 8, 2026
Reply from Hays Travel - Chester
Thank you so much for your wonderful review! We are so pleased to hear that our team was able to help you find the perfect cruise and provide excellent service.
Kind Regards
Hays Travel
Hay’s customer service was second to none.
I found Hay’s customer assistants to be very knowledgeable and helpful. They were able to assist me to find a suitable holiday and completed most of the process on my behalf. I was very happy with the level of professionalism they showed. Thank you.
July 7, 2026
Reply from Hays Travel - Chester
Thank you for your wonderful review! We are so pleased to hear that our team was knowledgeable and helpful in assisting you with your holiday plans. We truly appreciate your kind words about their professionalism.
Kind Regards
Hays Travel
Yet again excellent service from Louise…
Yet again excellent service from Louise and San . We wouldn’t hesitate to recommend Hays Chrster
July 8, 2026
Reply from Hays Travel - Chester
Hi Paula, Thank you so much for taking the time to leave a review. We are so glad we managed to arrange such a exciting holiday for you and thank you for choosing to book with us again :) - Team Chester
Following up our request for details of…
Following up our request for details of holidays for 2027, we were given a price and happy with the flight times so we booked the day after returning home from this years beach holiday, fabulous service as always and efficient follow up by the great team in branch.
June 26, 2026
Reply from Hays Travel - Chester
Thank you so much for your wonderful feedback! We are delighted to hear that you received such fabulous service and efficient follow-up from our team. We appreciate your continued trust in us for your holiday bookings.
Kind Regards
Hays Travel
I visited Hayes Travel on Tuesday 30th…
I visited Hayes Travel on Tuesday 30th June . I saw Senem in the Bridge Street , Chester store who was so helpful in booking the holiday package I had in mind when I visited . Additionally , she went the extra mile to have an airport agent to meet me at the airport and direct me to the right flight waiting area . I found Senem very professional, kind and friendly which made me feel her priority during the booking of my holiday . My holiday now booked by Senem made me feel reassured I will be looked after regarding all aspects of my holiday from start to finish . Thank You Senem . I really appreciated the time and help you gave me . You were wonderful . I hope you get to read my review . Anne Perry Customer
June 30, 2026
Unprompted review
Reply from Hays Travel - Chester
Thank you for your wonderful review! We are so pleased to hear that your experience with us was positive and stress-free. It's great to know that our team provided honest and helpful advice, and that our thoughtful touches made you feel well looked after. We truly appreciate your recommendation and look forward to assisting you with future bookings.
Kind Regards
Hays Travel
I am really pleased with the service…
I am really pleased with the service that Hayes travel Chester provides this is my 5th time I've booked with Hayes and never had a issue they go out of their way to help. I will carry on using Hayes travel z
July 2, 2026
Reply from Hays Travel - Chester
Thank you so much for your wonderful feedback! We are so pleased to hear that you consistently receive excellent service and that our team goes out of their way to help. We truly appreciate your loyalty!
Kind Regards
Hays Travel
Hays Travel Chester Ruby was lovely
Hays Travel Chester Ruby was lovely, sorted out our cruise. Great price looking forward to going.
July 1, 2026
Reply from Hays Travel - Chester
Thank you for your lovely review! We are so pleased we could help you find a great cruise at a great price. We hope you have a wonderful time!
Kind Regards
Hays Travel
We always book with hays.
June 30, 2026
Reply from Hays Travel - Chester
We are so pleased to hear of your continued loyalty and satisfaction with us. We truly appreciate your trust in our services.
Kind Regards
Hays Travel
Sanan is always a pleasure she gives…
Sanan is always a pleasure she gives 101% pleasant and very helpful
June 28, 2026
Reply from Hays Travel - Chester
Thank you so much booking with me again Mr. Plant, sending you again to my homeland is always my pleasure, Sanem
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