We received excellent service and guidance from the team. Initially, Lauren provided us with some very good potential options for our City break & when we had made a decision on the destination, Lily... See more
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I spoke to Carrie in the morning and said I wanted to go to the shop that afternoon to confirm my holiday and pay a deposit, and even though she wasn’t there that day she said that she would pa... See more
Excellent. Travel Consultant Carrie listened to our requirements and repeated them spot on, presumably to make sure she understood exactly what we wanted. Researched a number of options to find the b... See more
Company replied
A great welcome from Carrie, remembers us and our likes from previous visits, got us booked on a cruise super quick, made sure we knew exactly what we were buying, tried her hardest to find further in... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
38 Chapel Street, PR7 1BW, Chorley, United Kingdom
- 01257698034
4.9
Excellent
677 reviews
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Lauren who took care of us when…
Lauren who took care of us when choosing the holiday was exceptionally she gave us the very best deal really took care of us such a lovely experience
September 16, 2025
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Lauren
The travel agent reallyy helped in…
The travel agent reallyy helped in looking for what we wanted
September 15, 2025
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Lauren
Claire was very helpful with my holiday…
Claire was very helpful with my holiday insurance very nice lady x
September 14, 2025
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback - Carrie
We were recommended Hays Travel by…
We were recommended Hays Travel by friends.
The staff were very friendly & helped to sort out all aspects of our holiday booking at a competitive price.
September 11, 2025
Reply from Hays Travel - Chorley
Thanks so much for letting me book your holiday, it was a pleasure to meet you both Thanks
Carrie
A great Travel Agent.
This is a great Travel Agent I was treated with respect and understanding during both my visits. The staff are friendly and professional, Lily went out of her way to maks sure I got exactly what I wanted, despite my requests being a little complicated. I will certainly be back to book my next trip.
September 11, 2025
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another holiday with me - Lily
Jade was very accommodating and…
Jade was very accommodating and knowledgeable. Easy to book.
September 11, 2025
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Jade
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another holiday with me - Carrie
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Jade
On the second day of messaging over…
On the second day of messaging over messenger I managed to speak to a lady called Erin. She was brilliant and provided me with all the relevant information. Even when I was asking for a few adjustments.
I got sent a payment link as well then I didn't need to ring up the store to pay. It's a surprise trip for my children, so this was perfect at keeping the secret.
September 2, 2025
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday at Hays travel Chorley
Cassie was 100%! Very informative, went through
Cassie was 100%! Friendly and very informative. We went through some options until we found the right accommodation on our upcoming cruise.
September 10, 2025
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me, was lovely to meet you - Carrie
Made an enquiry to chorley branch …
Made an enquiry to chorley branch tried to book it in wigan my local shop told by telephone booking that I had to book my holiday through the chorley shop can understand why !
September 3, 2025
Reply from Hays Travel - Chorley
Thanks for your feedback , I have arranged that next time if you enquire with us you can book at your local store, appreciate you booking with us
The young lady that helped me was knowledgeable friendly I felt so confort able I booked 2 holidays
The young lady that hel7oed
September 10, 2025
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holidays with us - Lauren
Lily was very helpful and efficient
Lily was very helpful and efficient. Such a pleasant girl who explained everything thoroughly. I was really pleased with her customer service.
September 8, 2025
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking another holiday with us - Carrie x
Jade was patient and very helpful
Jade was patient and very helpful. She took time to ensure we had the holiday we wanted.
August 28, 2025
Reply from Hays Travel - Chorley
Thankyou for your kind words and for booking with me- Jade x
First time going to Hays Travel in Chorley
First time going to Hays Travel in Chorley. We found the staff extremely helpful and patient in finding us our holiday. We will most definitely be going back to them. Massive thanks to Hays Travel in Chorley.
September 5, 2025
Reply from Hays Travel - Chorley
Thankyou for your kind words and for booking with me!- Lily :) x
Very good
The consultant was very friendly and professional, she went the extra mile for us
September 3, 2025
Reply from Hays Travel - Chorley
Thankyou for your kind feedback and for booking with me- Lauren x
Good knowledge of area
September 3, 2025
Reply from Hays Travel - Chorley
Thankyou for your kind feedback and for booking with me-Jade x
Excellent customer service, really helpful and knowledgable.
We called into Hays Travel as we were very frustrated trying to find a holiday online (our usual method of booking) and spent a couple of hours with Jade who helped us to narrow down our choices to 4 holidays (we are really choosy). We went away and reviewed the hotels and areas and settled on one of them going back in the following morning to book (followed by buying euros for our trip in 9 days time). The whole experience was very good and we were expertly looked after. We would definitely recommend using Hays Travel and will be doing so again.
September 3, 2025
Reply from Hays Travel - Chorley
Thankyou for your kind feedback and for booking with me-Jade x
Thank you
As always, the staff at Hays Travel Chorley were amazing! A special thank you to Erin, who helped me book two fabulous getaways for my family and me for next year. Her support and attention to detail made the whole experience seamless and exciting—we can’t wait!
August 27, 2025
Reply from Hays Travel - Chorley
Thankyou for your kind feedback and for booking with me-Erin & Carrie x
Very helpful and polite with advice and
Help me to find perfect holiday destinations helpful and pleasant
August 16, 2025
Reply from Hays Travel - Chorley
Thankyou for your kind feedback and for booking with me-Lauren x
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