We were made welcome and although we had no real idea where or what we wanted in a holiday, the agent, Lily, was very helpful and patient. She helped us arrange one overseas holiday and one UK excursi... See more
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Lauren immediately ticked every box for us including the price. What more could you ask for? Another great experience at Hays Travel Chorley. Thank you again
Company replied
The service were provided was first class, not just one staff member but all, nothing was to much trouble and we were guided through the service required with lots of smiles and patience, keep up the... See more
Company replied
Always book our holidays with hays but not been to chorley store before as usual staff always helpful and friendly jade who served me was lovely spent time looking for good deal and so friendly
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
38 Chapel Street, PR7 1BW, Chorley, United Kingdom
- 01257698034
4.9
Excellent
624 reviews
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Easy to book with
June 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Chorley
Thank you for your kind feedback and booking your holiday with me - Lily
Good to deal with and they understand…
Good to deal with and they understand my requirements
Carrie has been fantastic on both bookings and will definitely be booking with them again
June 9, 2026
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback and booking your holiday with me - Carrie
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback - Lauren
Friendly and helpful service
We were made welcome and although we had no real idea where or what we wanted in a holiday, the agent, Lily, was very helpful and patient. She helped us arrange one overseas holiday and one UK excursion. Very good service.
July 1, 2026
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback and booking your holiday with me - Lily
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback and booking your holiday with me - Carrie
Always book our holidays with hays but…
Always book our holidays with hays but not been to chorley store before as usual staff always helpful and friendly jade who served me was lovely spent time looking for good deal and so friendly
July 1, 2026
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback and booking your holiday with me - Jade
Staff are always friendly and heloful
Staff are always friendly and heloful. Just booked another off my bucket list. Lauren went out of her way to make sure it was exactly what we wanted.
June 29, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking another holiday with us, so glad we got you something booked! Have a lovely time in Costa Rica! - Lauren
The service was first class
The service were provided was first class, not just one staff member but all, nothing was to much trouble and we were guided through the service required with lots of smiles and patience, keep up the good work.
June 21, 2026
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback and booking your holiday with me - Jade
Lauren immediately ticked every box for…
Lauren immediately ticked every box for us including the price. What more could you ask for?
Another great experience at Hays Travel Chorley.
Thank you again
June 28, 2026
Reply from Hays Travel - Chorley
Thank you so much for you review and booking your holiday with me, i hope you have a lovely time in Gdansk :) - Lauren
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback and booking your holiday with me - Carrie
Very helpful member of staff as bburn…
Very helpful member of staff as bburn was closed did everything at chorley couldnt ask for more dont get this service today. As i worked in a shop gave good service was appreciated
June 13, 2026
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback and booking your holiday with me - Jade
Another excellent transaction with the…
Another excellent transaction with the Hays Chorley team. Thank you Jade for all your help. xx
June 14, 2026
Reply from Hays Travel - Chorley
Thanks Disney Deb for your kind feedback and booking another holiday with us - Carrie x
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another cruise with me - Carrie
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Carrie
Booked with Carrie
Booked with Carrie, from the Chorley branch. She was very helpful, friendly and professional. Any queries I had were answered quickly. Well done Carrie!
June 17, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your wonderful holiday with me - Carrie
We knew the hotel and the area as we…
We knew the hotel and the area as we stayed there last year but Jade got us a good deal and helped booking the airport parking too.
June 12, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Jade
Another great holiday to look forward…
Another great holiday to look forward to,Hays in Chorley is my go to travel agent,Kerry knows just what we like and never fails to find us the best trips.
June 11, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another wonderful holiday with me - Carrie
The staff at my Hayes store know…
The staff at my Hayes store know exactly what I wanted and they look for the best price for me and I was all booked within 10 minutes
Great service from great staff
June 3, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another holiday with me - Carrie
Good customer service
We were seen quickly. The lady was friendly and helpful. It was easy to book and everything was explained clearly.
June 2, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Lily
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