We received excellent service and guidance from the team. Initially, Lauren provided us with some very good potential options for our City break & when we had made a decision on the destination, Lily... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent. Travel Consultant Carrie listened to our requirements and repeated them spot on, presumably to make sure she understood exactly what we wanted. Researched a number of options to find the b... See more
Company replied
A great welcome from Carrie, remembers us and our likes from previous visits, got us booked on a cruise super quick, made sure we knew exactly what we were buying, tried her hardest to find further in... See more
Company replied
Absolutely wonderful. Carrie was so helpful and went above and beyond. Also thanks to Paul who booked our seats. Definitely use Hays again
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
38 Chapel Street, PR7 1BW, Chorley, United Kingdom
- 01257698034
4.9
Excellent
674 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback and booking your holiday with me - Carrie
Very helpful member of staff as bburn…
Very helpful member of staff as bburn was closed did everything at chorley couldnt ask for more dont get this service today. As i worked in a shop gave good service was appreciated
June 13, 2026
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback and booking your holiday with me - Jade
Another excellent transaction with the…
Another excellent transaction with the Hays Chorley team. Thank you Jade for all your help. xx
June 14, 2026
Reply from Hays Travel - Chorley
Thanks Disney Deb for your kind feedback and booking another holiday with us - Carrie x
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another cruise with me - Carrie
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Carrie
Booked with Carrie
Booked with Carrie, from the Chorley branch. She was very helpful, friendly and professional. Any queries I had were answered quickly. Well done Carrie!
June 17, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your wonderful holiday with me - Carrie
We knew the hotel and the area as we…
We knew the hotel and the area as we stayed there last year but Jade got us a good deal and helped booking the airport parking too.
June 12, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Jade
Another great holiday to look forward…
Another great holiday to look forward to,Hays in Chorley is my go to travel agent,Kerry knows just what we like and never fails to find us the best trips.
June 11, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another wonderful holiday with me - Carrie
The staff at my Hayes store know…
The staff at my Hayes store know exactly what I wanted and they look for the best price for me and I was all booked within 10 minutes
Great service from great staff
June 3, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another holiday with me - Carrie
Good customer service
We were seen quickly. The lady was friendly and helpful. It was easy to book and everything was explained clearly.
June 2, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Lily
Friendly agent and we were very at ease…
Friendly agent and we were very at ease and made us feel welcome. Excellent and sorted our holiday
May 31, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Jade
We have booked several holidays through…
We have booked several holidays through Heys Travel, and Carrie has been amazing every time.
She always takes the time to listen to exactly what we’re looking for and goes above and beyond to find the best holiday to suit our needs. Nothing is ever too much trouble, and she is always happy to answer questions and help with any part of the booking process.
From the initial enquiry right through to departure, everything is handled professionally and efficiently, giving us complete peace of mind. It’s clear that Carrie genuinely cares about her customers and wants them to have the best possible experience.
I would highly recommend Carrie and Heys Travel to anyone looking for friendly, knowledgeable, and personal service. We wouldn’t book anywhere else. ✈️🥰🌎
June 6, 2026
Reply from Hays Travel - Chorley
Thanks so much Steph for your kind feedback and booking another wonderful holiday with me, I do appreciate it - Carrie ;-)
Chorley Hays Travel never disappoints.
Chorley Hays Travel never disappoints.
Friendly & customer focussed .
Carrie has exceptional customer service skills & hence they are my “ go to “ cruise specialists .
May 29, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another wonderful cruise with me, I do appreciate it - Carrie
Lilly was so helpful and polite at the…
Lilly was so helpful and polite at the Chorley branch!!
May 29, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Lily
Always a pleasure to do business with
Always a pleasure to do business with. Highly knowledgeable staff, very pleasant, well organised & competent. Great range of holidays on offer. Would highly recommend.
August 27, 2025
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday at Hays Travel Chorley
The lady was amazing ,very patient and…
The lady was amazing ,very patient and genuinely interested in finding the perfect holiday for me and my family .
June 2, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another wonderful holiday with Hays Travel Chorley, I do appreciate it - Carrie
Very warm and knowledgeable
Very warm and caring. Nothing is too much trouble. Very knowledgeable and just very human
June 3, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another wonderful holiday with me, I do appreciate it - Carrie
Always a pleasurable experience to talk…
Always a pleasurable experience to talk to the staff at hays travel chorley, especially carrie who goes above and beyond to get us a good deal on any holidays we enquire about. Thankyou very much xxx
June 3, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another wonderful cruise with me, I do appreciate it - Carrie xxx
Always book with hays the staff are all…
Always book with hays the staff are all lovely nothing is to much trouble will spend as much time with you as you need
May 20, 2026
Unprompted review
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback
Reply from Hays Travel - Chorley
Was my pleasure booking your holiday - Carrie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.