We received excellent service and guidance from the team. Initially, Lauren provided us with some very good potential options for our City break & when we had made a decision on the destination, Lily... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent. Travel Consultant Carrie listened to our requirements and repeated them spot on, presumably to make sure she understood exactly what we wanted. Researched a number of options to find the b... See more
Company replied
A great welcome from Carrie, remembers us and our likes from previous visits, got us booked on a cruise super quick, made sure we knew exactly what we were buying, tried her hardest to find further in... See more
Company replied
Absolutely wonderful. Carrie was so helpful and went above and beyond. Also thanks to Paul who booked our seats. Definitely use Hays again
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
38 Chapel Street, PR7 1BW, Chorley, United Kingdom
- 01257698034
4.9
Excellent
674 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Lily was so friendly and very patient she went through lots of holidays to find us the right place. She smiled and made us very comfortable we was made to feel at ease and was able to ask her to go backwards and forward with the choices on offer. This is my 2nd with hays and we will definitely be back Thank you Lily xx
May 22, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Lily
Was dealt with quickly and efficiently…
Was dealt with quickly and efficiently staff very helpful
May 17, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Carrie
Great service great customer service.
Great service great customer service.. even advised me I was able to get special assistance and sorted it out for me! Very grateful thank you
May 17, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback, hope you have had a wonderful holiday thanks Carrie
Excellent again
Excellent again. My first choice for booking holidays. They always have what I'm looking for at a great price.
May 16, 2026
Reply from Hays Travel - Chorley
Thank so much Jane for your kind feedback and booking another holiday with me, I do appreciate it - Carrie
Very friendly and efficient
Very friendly and efficient. Managed to complete booking with no fuss and quite quickly. Was given all the information I needed. Have used them many times before and they are always very professional. Great service.
May 14, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Lauren
Great service, advice and help
Great personal service, help and advice from Jade at the Chorley branch of Hays travel. Booking went smoothly with all options covered. Good interaction with other members of staff in the branch as well. Very friendly and welcoming team.
May 13, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Jade
Appreciation to Jade in the Chorley…
Appreciation to Jade in the Chorley shop for serving us so well with our holiday booking
May 13, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Jade
Jade got everything just right
May 11, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Jade
Carrie was so helpful and very friendly…
Carrie was so helpful and very friendly made booking so easy
May 6, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your wonderful cruise with me - Carrie
The ladies in the store made it such a…
The ladies in the store made it such a pleasant experience especially the manageress whose name I can’t for the life of me remember.Also the man in Travel Currency made getting the right amount of money to travel with so easy.
May 6, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback Denise and booking your holiday wonderful with me - Carrie
The lady who sorted out our holiday…
The lady who sorted out our holiday booking was extremely helpful and patient with us . She was efficient and checked everything before she completed the booking .
May 5, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Jade
Very helpfull & pleasant experience…
Very helpfull & pleasant experience Lauren was great
May 4, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Lauren
Straightforward
April 26, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Lily
Carrie as ever at Chorley very helpful…
Carrie as ever at Chorley very helpful and efficient and in answering any queries prior to booķing
May 1, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback Chris & booking another wonderful cruise with me - Carrie
Holiday …
Jade was absolutely brilliant in helping with our requested rooms and assistance requirements nothing was too much trouble she explained flight times and help with my grandaughter who has a hidden disability she tole us we could pick up a lanyard at the airport for her. We will use Hayes Travel in future great staff 👍
April 29, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Jade
Reply from Hays Travel - Chorley
Thanks for you kind feedback, wishing you a wonderful holiday - Carrie
Wouldnt go anywhere else to book our…
Wouldnt go anywhere else to book our holidays . Always really helpful and friendly 😁
April 26, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another wonderful cruise with me - Carrie
The lady who booked my holiday we very…
The lady who booked my holiday we very professional and polite and was very organised and got me a really holiday booked
April 15, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback - Lauren
We were hrlped by jade who was very…
We were hrlped by jade who was very helpful and able to answer all our questions that we asked .
Weve used chorley a few times and always been treated well on all occasions .
April 22, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback - Jade
Brilliant and easy
Hays travel Chorley are doing everything above and beyond expectations
Once again faultless easy booking
Big thanks to Carrie and the team for making holidaying so easy
April 8, 2026
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback and for booking your holiday with me - Carrie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.