Claire really cares about getting the best deal for her clients. She offers such a great professional service and I’d highly recommend her.
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See what reviewers are saying
I contacted Claire with a query on bank holiday Monday - completely forgot it was a bank holiday! But she got straight back to me and by tea time the same day we had a holiday booked. Claire is ext... See more
Using an agent you know and trust makes holiday booking a great experience. We always ask Claire Townend to advise on the best options and she provides what we’ve asked for at a competitive price.... See more
I gave Claire our requirements for our holiday and she came back with a few options for us to choose from within 24 hours. Once we decided where we would like to go the whole booking process was qui... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Claire Townend, WF6, Altofts, United Kingdom
- 01977 879660
4.8
Excellent
55 reviews
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Very good from enquiry to booking
February 8, 2024
Reply from Hays Travel - Claire Townend
Thank you for your wonderful review! Ensuring a smooth and seamless process is always my goal.
Claire is amazing nothing is too much…
Claire is amazing nothing is too much trouble, I have recommended Claire to all my friends and when I’m going on holiday she is the only one I contact to book a holiday. I have booked five holidays with her this year and the experience is always first class.
February 7, 2024
Reply from Hays Travel - Claire Townend
Thank you so much for your incredibly kind words and continued trust in my service! Your recommendation to your friends means a lot, and I'm honored to be your go-to for holiday bookings. It's been a pleasure assisting you with five holidays this year, and I'm thrilled to know that your experience has always been first class. Here's to many more fantastic adventures
Claire our Hays travel consultant…
Claire our Hays travel holiday consultant is very good and patient as she recognises people having to obtain holidays from work etc to all be able to coincide with dates chosen for holidays as well as many opinions of where to go. By using Hays it also saves time looking for a holiday and Claire has a lot of experience on how to get the best deals.
February 7, 2024
Reply from Hays Travel - Claire Townend
Thank you so much for your review! I'm thrilled to hear that you found my service to be very good and patient. It's important to me to accommodate everyone's schedules and preferences when planning holidays, and I'm glad I could help navigate through that process for you. Saving you time and providing the best deals is always my aim, and I'm grateful for your trust in my experience.
Always use hayes travel for over 20…
Always use hayes travel for over 20 years firsts on tele tex then for last few years with claire aĺ ways very happy with service always go the extra mile
January 20, 2024
Reply from Hays Travel - Claire Townend
Thank you so much for your long-standing loyalty and support! It's been an absolute pleasure assisting you over the past few years. I'm delighted to hear that you've always been happy with the service provided. Your continued trust in me means a lot.
Highly recommend Claire
Highly recommend Claire.
Responds quickly to queries and provides easy to understand information.
Nothing is too much.
Thank you Claire.
January 10, 2024
Reply from Hays Travel - Claire Townend
Thank you so much for your glowing recommendation!'m always here to assist you in any way I can. Your appreciation means the world to me, and I'm grateful for the opportunity to assist you.
Claire was simply brilliant!
January 4, 2024
Amazing service once again from Claire…
Amazing service once again from Claire T.
Can’t wait to go on our trip.
September 28, 2023
Claire is just amazing
Claire is just amazing, she always delivers with your requests. She's so knowledgeable within her role and nothing is ever to much trouble.
September 19, 2023
Above and beyond
We have booked our third holiday with Claire Townend via Hays Travel. Claire is extremely patient, provides regular updates and I feel that she goes the extra mile to ensure we get the right holiday to suit our needs and budget.
September 17, 2023
Reply from Hays Travel - Claire Townend
Thank you so much for your wonderful review! It's been an absolute pleasure assisting you with your holidays, and I'm delighted to hear that you've had such positive experiences booking through me a
Service was great
Service was great, Claire was extremely helpful, straight forward and easy process.
September 13, 2023
Reply from Hays Travel - Claire Townend
Thank you for your positive feedback! It's great to hear the process straightforward and easy.
Straight forward very knowledgeable and…
Straight forward very knowledgeable and very professional made it a great experience
August 19, 2023
Reply from Hays Travel - Claire Townend
Thank you so much for taking the time to share your experience! I'm thrilled to hear that your interaction with us was straight forward, knowledgeable, and professional and I appreciate your positive feedback.
Claire is a fantastic travel agent…
Claire is a fantastic travel agent who has always found us a perfect package holiday. She accommodates our needs and goes the extra mile to reassure me. Highly recommended.
August 13, 2023
Reply from Hays Travel - Claire Townend
Thank you so much for your kind words and taking the time to leave a review. It's an absolute pleasure to have the opportunity to assist you in planning your trips and I am more than happy to answer any questions you have along the way to ensure your trip is seamless from the initial enquiry right through to you returning home.
I greatly appreciate your recommendation and look forward to assisting you with all your future travel needs. If you ever have any questions or need assistance, don't hesitate to get in touch.
Very helpful and patient staff
Very helpful and patient staff. Covered all bases and talked me through the booking.
August 10, 2023
Reply from Hays Travel - Claire Townend
Thank you so much for taking the time to leave me your positive revIew. I am pleased to hear that I was able to assist you effectively and patiently throughout the booking process. Your kind words mean a lot to me and reaffirm my commitment to providing excellent service.
Ensuring that every aspect of your booking is covered and taking the time to guide you through the process is what I strive for with every client.
Thank you for choosing me as your travel consultant, and please know that I am always here to help if you have any further questions or assistance with any future travel plans you may have.
Claire
Great Service
Claire listened to what we wanted and sourced a number of options for us very quickly. She was not pushy and did not pressure us for a quick decision.
Any questions we had were answered and Claire took the time to ensure our booking experience was a good one.
Thank you Claire.
August 10, 2023
Reply from Hays Travel - Claire Townend
Thank you so much Janet for your kind words and taking the time to share your experience. I'm thrilled to hear that I was able to provide you with a positive and stress-free booking experience.
It's important to me that your needs and preferences are listened to and met, and I'm glad I could offer you a variety of options to choose from. Your comfort and satisfaction are my priorities, and I'm delighted to know that you felt no pressure to rush your decision.
If you have any more questions or if there's anything else I can assist you with in the future, please don't hesitate to get in touch. It was a pleasure working with you.
Reply from Hays Travel - Claire Townend
Thank you lindsey for taking the time to write your positive review. We got there in the end!!!
Excellent service
Excellent service, Claire is very knowledgeable, really helpful. Nothing was too much trouble, quick response, answered all my questions and sorted everything out for me.
August 6, 2023
Reply from Hays Travel - Claire Townend
Thank you so much for your wonderful review! I'm pleased to hear that you had an excellent experience and found my assistance helpful. It's always my goal to provide the best possible service, and I'm glad I could answer your questions and sort out everything for you.
Your kind words truly mean a lot to me. If you ever need more assistance or have more questions in the future, don't hesitate to get in touch.
Claire
Reply from Hays Travel - Claire Townend
Thanks Michelle for your appreciative review I'm glad to know that my advice was helpful to you. If you ever need more assistance or have any questions in the future, feel free to get in touch.
Claire
Everything went as planned and booked
June 14, 2023
Reply from Hays Travel - Claire Townend
Thank you for taking the time to share your feedback! I'm delighted to hear that everything went according to plan with your booking. It's always a pleasure to help ensure smooth and successful travel experiences.
If you need any further assistance, feel free to get in touch.
Claire
Claire has been excellent at planning…
Claire has been excellent at planning and advising on our holiday. The hotels she has chose for us are amazing. She was quick with responses and completion. Always friendly and nothing is too much trouble.
I would highly recommend her for planning a holiday
July 18, 2023
Reply from Hays Travel - Claire Townend
Thank you so much Louise for your kind words and for entrusting me with planning your holiday. I'm thrilled to hear that you're pleased with the hotel choices and the overall experience. Your satisfaction is my top priority, and I'm glad I could assist you in creating such a memorable trip.
It's been a pleasure working with you and ensuring your travel plans align perfectly with your preferences. If you ever need assistance with future travel adventures or have any questions, please don't hesitate to get in touch. Your recommendation means a lot to me.
Claire
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