Five star service from Clare, booked our Norwegian Fjord cruise 2027 at a great price, with ease & to all our specifications. Clare went above and beyond for us on this one, very pleased & highly reco... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Clare has always been extremely helpful and responsive. She listens and makes sure you are happy with the holiday options she provides you with. She doesn't grumble when you ask for additional o... See more
Company replied
The attention to detail from Clare is amazing, nothing is to much trouble and will always find multiple solutions.
Company replied
We were recommended to Clare at Hays travel by a friend and were so happy with her service and helpfulness nothing was too much trouble she guided us through everything from beginning to end. I felt s... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Clare Greenaway, BS31, Saltford, United Kingdom
- 01225 945889
4.8
Excellent
68 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent and very professional
Excellent and very professional. Extremely helpful and friendly.
July 17, 2023
Reply from Hays Travel - Clare Greenaway
thank you for taking the time to leave me a review, it was a pleasure to be able to book your trip to Rome, please do not hesitate to contact me if i can be of further assistance in the future. Best wishes Clare Greenaway Personal travel consultant hays travel
We contacted Clare after seeing one of…
We contacted Clare after seeing one of her posts on Facebook for a city break that we had been interested in. Clare was polite, helpful and listened to what we wanted. She came back with quotes with some additions that made the decision to book with Hayes easy. Clare responded when she said she would and made us feel valued as customers. Clare also checked in with us to make sure everything was what we wanted and assured us we could contact her anytime if we had any questions. Her information and advise was clear at all times, making this a positive experience. And we are confident that this trip to Iceland is going to be the bucket list experience we are looking for.
June 27, 2023
Reply from Hays Travel - Clare Greenaway
Thank you for taking the time to leave me this lovely review, it was a pleasure booking this trip for you. Best wishes Clare Greenaway hays travel 01225 945889
Straight forward
June 27, 2023
Reply from Hays Travel - Clare Greenaway
thank you for leaving a review, I am glad you have your cruise travel insurance booked now. Have a great trip, Regards Clare Greenaway Personal travel consultant @ hays travel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.