Very happy with the assistance from Janine when our river cruise was cancelled and she found us another holiday for the days we had planned to be away. Enjoying it very much now. 😊
Company replied
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See what reviewers are saying
Really lovely staff all the girls but Faye had booked two holidays within the last eight weeks for us she's very patient.
Company replied
ive found my perfect holiday from a member of your staff her name is faye got the best offer im so happy my daughter is so excited me too cant wait for florida next may and enjoy the parks thankyou fa... See more
Company replied
We book most of our holidays with you at the Cleckheaton branch. We know most of the staff who are very helpful and friendly. They always find what we are looking for and have recommended some g... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Bradford Road, BD19 5AG, Cleckheaton, United Kingdom
- 01274965964
4.8
Excellent
455 reviews
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70th Birthday Celebration.
We walked into the shop to see if they could recommend a holiday destination for my wifes 70th Birthday celebration which is approaching in a few months time.
Sylvia looked through their files on the computer, making us feel at ease, asking various questions on our date and destination.
We thought she was very professional in her knowledge of flights, cruises etc.
She asked did we require a long or short flight, & which airport.
How many days did we want to stay at our destination, and as she asked questions we answered feeling positive & comfortable.
We all sat there in the comfort of the shops surroundings disgusting ideas to make this holiday perfect.
We discussed holiday insurance also & Sylvia stated what happens with the procedure & all the information was collected & put into the computer for future destinations.
We booked our holiday & Sylvia explained the next steps, to receiving our tickets via our home address to sorting out Travel money.
A few days later Sylvia rang to say would we be interested in one or two destinations whilst on holiday & if so she would book them in for us.
How professional & knowledgeable Sylvia showed to myself & My wife in making our holiday memorable.
June 3, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Cleckheaton
Thank you for your kind review
Super service
The lady we booked with was very helpful, asking us if they could help with insurance and currency ,she was very informative
June 7, 2025
Reply from Hays Travel - Cleckheaton
Thank you for your review, we look forward to seeing you again soon.
Very professional could answer all our…
Very professional could answer all our questions and was very informative
May 29, 2025
Reply from Hays Travel - Cleckheaton
Thank you for your kind review, we look forward to seeing you again soon
Extremely kind helpful staff who…
Extremely kind helpful staff who understood my needs perfectly.
May 13, 2025
Reply from Hays Travel - Cleckheaton
Thank you for your review. Hope to see you again soon!
Very approachable staff and nice office…
Very approachable staff and nice office even small spaces
May 11, 2025
Reply from Hays Travel - Cleckheaton
Thank you so much for your lovely review! Glad we got you sorted!
great experience
very helpful staff and sorted everything to do with my booking and got me a great price would highly recommend.
May 3, 2025
Reply from Hays Travel - Cleckheaton
Thank you so much for your lovely review! We are so glad you enjoyed your experience with us and hope to see you soon!
your rep was very nice and efficient…
your rep was very nice and efficient all in all a very pleasant experience
May 9, 2025
Reply from Hays Travel - Cleckheaton
Thank you for your kind review, we look forward to seeing you again soon :)
A visit is recommended
Great service, friendly atmosphere, an interesting range of holidays on offer.
I would recommend Hays Cleckheaton all day, every day!
May 1, 2025
Reply from Hays Travel - Cleckheaton
Thank you for your kind review, we look forward to seeing you again soon :)
Reply from Hays Travel - Cleckheaton
We are so glad you enjoyed your time in store! Hope to see you again soon :)
Ellen was amazing at guiding us in…
Ellen was amazing at guiding us in choosing the right family holiday with many options and price ranges for us to book
She has really good knowledge on the areas we looked at and could tell us more information when asked
She has made our booking very relaxing and a great experience definitely visit Ellen again in cleckheaton
April 22, 2025
Reply from Hays Travel - Cleckheaton
Thank you for your kind review. We hope to see you instore again soon. :)
Ellen at Hays Cleckheaton couldn't have…
Ellen at Hays Cleckheaton couldn't have been more patient and helpful Nothing was too much trouble. Now I'm looking forward to Italy in July.
April 30, 2025
Reply from Hays Travel - Cleckheaton
Thank you for your kind review. We hope to see you store again soon. :)
Very helpful
Very helpful. Gave lots of options. Clear instructions. Very professional.
April 16, 2025
Reply from Hays Travel - Cleckheaton
Thank you for your kind review. We hope to see you instore again soon. :)
Fantastic friendly shop
Faye was really good in finding me the right holiday as she has done in previous years so I will always use the cleckheaton shop to book my holiday
April 1, 2025
Reply from Hays Travel - Cleckheaton
Thankyou for your kind reply hope to see you again soon.
Hays Travel Cleckheaton
Good service very helpful with us…
Good service very helpful with us booking our holiday Thank you 😊
April 3, 2025
Reply from Hays Travel - Cleckheaton
Thank you for your kind review. We hope to see you instore again soon. :)
Excellent...helpful staff.!!!!
March 25, 2025
Reply from Hays Travel - Cleckheaton
Thank you for your kind review. We hope to see you instore again soon. :)
Absolutely fantastic service for all…
Absolutely fantastic service for all our family will definitely book with you from now on great girls work in the office.
March 23, 2025
Reply from Hays Travel - Cleckheaton
Thank you for your kind review. We hope to see you instore again soon. :)
Ten out of Ten
Well, what can I say? I've booked my holidays here for many years. The staff are amazing, fantastic customer service. No pushy, sales. Always listens to what the client wants ten out of ten💯👍
March 30, 2025
Reply from Hays Travel - Cleckheaton
Thank you for your kind review. We hope to see you instore again soon. :)
Always a great service !!
February 28, 2025
Reply from Hays Travel - Cleckheaton
Thank you for your review, we look forward to seeing you again soon!
Very good lovely staff
March 20, 2025
Reply from Hays Travel - Cleckheaton
Thank you for your review. We hope to see you instore again soon. :)
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