A warm welcome was followed by a really helpful conversation on our idea of a package holiday to Malta. Our holiday specialist took note of the kind of holiday we like and our budget. She presented us... See more
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See what reviewers are saying
Katie was a friendly professional knowledgeable Consultant, Nothing was too much trouble for her. Will definitely book with her in the future. She is an asset to the Cockerton branch.
Company replied
The travel agent (Sue) went above and beyond trying to find the closest package we found on line and explained why it was not available with Hays and an online quote may not be available or changes m... See more
Company replied
Staff are very knowledgeable, listen to what we ask for and provide options for flights and accommodation. We book assisted support and car parking so can relax knowing these are done. We organise spe... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 The Green, DL3 9EH, Cockerton, United Kingdom
- 01325 486131
4.9
Excellent
1K reviews
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Reply from Hays Travel - Cockerton
Thank you for taking the time to leave this review. Its a pleasure helping you book your trip away. We look forward to seeing you again soon, Jess
My Husband and I always use Hays travel…
My Husband and I always use Hays travel in Cockerton,
Always have excellent service,
Friendly and helpful staff (Katherine was our lovely travel advisor today),
And this travel agency is convenient and local to us.
June 1, 2026
Reply from Hays Travel - Cockerton
Thank you for leaving a review. It was a pleasure to help you book your holiday to Tenerife, I hope you all have a fantastic time!
It will be Hayes Travel - Cockerton for me in future!
I went into Hayes Travel Agents in Cockerton, Darlington not really knowing where I wanted to go, and I had certain stipulations due to my age, travelling alone and other complications, but I felt that Sue, the manager, had all the time in world for me. Nothing was too much trouble and eventually after a lot of searching, and coming up with some superb hotels in some wonderful locations, I settled on a hotel which fit all my criteria in Lanzarote. I ended up booking a junior suite for sole occupancy in a beautiful hotel, which suits my needs right down to the ground. She has booked absolutely everything for me, and I am thinking of booking somewhere else in September. I will definitely go back to Hayes again. It was a pleasure!
May 23, 2026
Reply from Hays Travel - Cockerton
We are so pleased to hear about your positive experience with us. It's wonderful to know that we could help you find the perfect holiday that met all your requirements. We look forward to assisting you with your September booking!
Kind Regards
Hays Travel
Very pleasant helpful staff
May 23, 2026
Reply from Hays Travel - Cockerton
Thank you for taking the time to review the service you received when booking your holiday! I hope you both have a lovely time in Crete :)
Hay’s Travel. Simply the best
A wonderful way to book a holiday at Hays Travel. Cockerton. I had to cancel my last holiday cruise due to a sudden illness. The girls at Hays helped along the way and sorted the cancellation with no problem at all. Rearranged another cruise with them this week with so much help and advice. First Class service and with a smile.
May 29, 2026
Reply from Hays Travel - Cockerton
Thank you for taking the time to leave a kind review. We are so pleased we were able to get this booked for you.
Excellent service from answering the…
Excellent service from answering the phone to booking my holiday
Well done as always Hays Cockerton
May 29, 2026
Reply from Hays Travel - Cockerton
We are so pleased you received excellent service from our team! Thank you for your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Cockerton
Thanks for taking the time to review Kati's service we hope you have a great time in Cyprus, Thanks Vicki :)
Always straight forward from the girls
Always straight forward from the girls
10/10 as always
May 20, 2026
Reply from Hays Travel - Cockerton
Thank you Isaac always a pleasure having you in here. Have a fabulous time away! Katie
Reply from Hays Travel - Cockerton
We're so glad your booking was easy. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Cockerton
We are so pleased to hear you found our advice helpful. We look forward to your next visit!
Kind Regards
Hays Travel
Brilliant always are no faults at all
Brilliant always are no faults at all . Very helpful
May 24, 2026
Reply from Hays Travel - Cockerton
We are so pleased to hear you had such a positive experience with us. Your kind words are truly appreciated.
Kind Regards
Hays Travel
Reply from Hays Travel - Cockerton
Thank you for leaving us a review, have a lovely time :)
Amazing staff helpful couldn’t ask for better
The girls in there second to non! Heys travel their a credit to you
May 12, 2026
Reply from Hays Travel - Cockerton
David Welford,
We are so glad you had such a positive experience! Thank you for your kind words. Katie
Reply from Hays Travel - Cockerton
Thank you for your kind review - Many Thanks Jess :)
Hay's Travel Darlington
We look forward to receiving a friendly, informative and efficient service whenever we visit. We have booked all our holidays through Hays Travel since they first opened and we will continue to do so.
May 14, 2026
Reply from Hays Travel - Cockerton
Thank you again for coming to us for all your holiday needs. It means a lot to hear such lovely words from you. Thanks Again, Sue :-)
Hays Cockerton Darlington
Hays Cockerton Darlington
Once again, Thank You so much for making booking our Cruise such a lovely experience
Sue, Katie & Jess
1st class service and knowledge
Thank You!!
May 17, 2026
Reply from Hays Travel - Cockerton
Thank you so much for your kind words and thank you for being so patient we appreciate your booking with us and hope you have a lovely time away! Katie
Great service as always I'd never go…
Great service as always I'd never go anywhere else, regards Mike.
May 13, 2026
Reply from Hays Travel - Cockerton
Michael,
We are so happy to hear you had a great experience. We appreciate your loyalty!
Kind Regards
Vicki
Reply from Hays Travel - Cockerton
Thank you for leaving us a lovely review, we hope you have the best time away :) Evie
Fyord's Cruise
Staff very accommodating and helpful, they found what we wanted and booked it. What more do you want. Would I recommend them, yes without a doubt. Only gripe, there's no coffee machine.
May 6, 2026
Reply from Hays Travel - Cockerton
We are so glad our staff could assist you! We appreciate your kind words and feedback regarding the coffee machine, we will see what we can do :).
Kind Regards
Vicki
Will definitely be back!
Jessica was so approachable and friendly. Really patient and determined to get us the holiday which we were looking for, she succeeded with top marks!
May 13, 2026
Reply from Hays Travel - Cockerton
Thank you for your lovely review, I am so please I was able to find you an amazing holiday, we hope you have the best time and thank you again for this amazing review :) - Jessica
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