We have used Emma at Colchester Hays Travel for years and as usually when booking this year's holiday. We got an excellent and professional service.
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Olivia was exceptional. Friendly and knowledgeable about the holidays you offer. Very patient as we had no idea where we wanted to go but did stipulate adults only. She showed us lots of options be... See more
Company replied
Olivia was excellent, she was patient, professional, and nothing was to much trouble for her while we were in Hays Travel.
Company replied
It's so fantastic to be able to talk to helpful people, face to face. The team at Colchester have incredible knowledge and experience
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
12 Trinity Square, CO1 1JR, Colchester, United Kingdom
- 01206807925
4.9
Excellent
700 reviews
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We book with you very frequently and…
We book with you very frequently and are always add us happy with the service
July 25, 2026
Reply from Hays Travel - Colchester
Thank you for booking another holiday with us in store, we appreciate your repeat custom and thank you for a lovely 5* review
Very friendly and efficient service…
Very friendly and efficient service could not have done more to help me with what I wanted
July 25, 2026
Reply from Hays Travel - Colchester
Thank you for your 5* review and lovely feedback. We are glad we were able to get everything booked for you and we look forward to seeing you in store again soon.
It's so fantastic to be able to talk to…
It's so fantastic to be able to talk to helpful people, face to face. The team at Colchester have incredible knowledge and experience
July 16, 2026
Reply from Hays Travel - Colchester
Thank you for your fantastic review! We are so pleased to hear that our team provided excellent service and that you found their knowledge and experience to be incredible.
Olivia was excellent
Olivia was excellent, she was patient, professional, and nothing was to much trouble for her while we were in Hays Travel.
July 23, 2026
Reply from Hays Travel - Colchester
Thank you for your wonderful review! We are so pleased to hear that Olivia was patient and professional, making your experience with us so positive.
Great service
Our experience went very smooth. Everything was explained to us and it wasn’t too much trouble to search for a holiday
July 19, 2026
Reply from Hays Travel - Colchester
Thank you for your kind review, it's our pleasure to help and we look forward to seeing you again soon!
helpfull and informative staff
helpfull and informative staff, took time to go over everything with us made booking our holiday a lot easier and less stressfull
July 9, 2026
Reply from Hays Travel - Colchester
Thank you for your kind words, it's always our pleasure to help
We have used Emma at Colchester Hays…
We have used Emma at Colchester Hays Travel for years and as usually when booking this year's holiday.
We got an excellent and professional service.
July 16, 2026
Reply from Hays Travel - Colchester
Thank you for your 5* review and lovey words about Emma. We appreciate your repeat custom and look forward to booking you many more amazing holidays.
Booked 2 holiday's now with Hays and…
7Booked 2 holiday's now with Hays and find them so helpful and friendly.
July 9, 2026
Reply from Hays Travel - Colchester
Thank you for your 5* review and lovely feedback. We are glad we got everything booked for you and look forward to seeing you in store again soon.
Very helpful staff
Very helpful staff. Very knowledgeable and have booked many holidays with Hays over the last few years.
July 2, 2026
Reply from Hays Travel - Colchester
Thank you for your lovely 5* review, we appreciate your repeat custom and look forward to booking you many more fabulous holidays.
Reply from Hays Travel - Colchester
Thank you for your lovely 5* review and repeat custom. We look forward to seeing you in store again soon to book more amazing holidays!
Always a pleasure talking to the Staff…
Always a pleasure talking to the Staff at Hays Colchester, Thanks to Kayliegh for all the support and assistance.
June 21, 2026
Reply from Hays Travel - Colchester
Thank you for your repeat custom of the past years, it is always a pleasure to help get your next adventure booked up
My Travel Agent Leyla
My Travel Agent Leyla, was so lovely and knowledgeable. Very quick and efficient. Would highly recommend Hays Travel.
June 21, 2026
Reply from Hays Travel - Colchester
Thank you for taking the time to complete a lovely review on your consultant Leyla and thank you for booking with us in store
I was seen to by Chloe who was very…
I was seen to by Chloe who was very polite and professional , she answered any questions I had and was very helpful,
June 18, 2026
Reply from Hays Travel - Colchester
Thank you for giving us 5* and for booking with us in store
Reply from Hays Travel - Colchester
Thank you for the 5 stars, it is always a pleasure to get your holidays booked, we look forward to seeing you in store again soon!
Kayleigh had so much knowledge
Kayleigh had so much knowledge, was patient, was able to guide us to the best hotel/package to suit our needs.
June 11, 2026
Reply from Hays Travel - Colchester
Thank you for your wonderful feedback! We are so pleased we could help you find the perfect package.
Brilliant
Very polite, helpful and friendly customer service advisor Lily (Lily) and Emma
June 11, 2026
Reply from Hays Travel - Colchester
Thank you for your lovely 5* review, it was a pleasure to book your holiday. We look forward to seeing you again soon to book more amazing holidays!
Olivia was very professional
Olivia was very professional, friendly and great service which is why I always book with you
June 10, 2026
Reply from Hays Travel - Colchester
Thank you for your lovely 5* review and your repeat custom. We look forward to seeing you in store again soon to book more amazing holidays!
Professionalism & Competancy
Your agent Olivia was very polite, attentive a good listener and altogether thrive to resolve our queries and questions and requirements leading to a satisfactory outcome.
June 6, 2026
Reply from Hays Travel - Colchester
Thank you for the 5 stars! It is very much appreciated. We are so glad we could get everything confirmed for you.
Excellent and very helpful staff,
Excellent and very helpful staff,
Highly recommend Travel Agency, used Hayes travel in Colchester many times over the years. Excellent company with excellent staff.
June 5, 2026
Reply from Hays Travel - Colchester
Thank you for the 5 stars and the positive feedback, it is always a pleasure to get your holidays booked!
They were very nice and very good they…
They were very nice and very good they look after me made sure i got the right holiday and when i phone to see about changing the flight back they were so nice and friendly about it and that’s why i keep coming back.
June 4, 2026
Reply from Hays Travel - Colchester
Thank you for your lovely 5* review and kind words. It was a pleasure to book your holiday and we look forward to seeing you in store again soon.
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