I popped into Hayes travel with 3 destinations in mind for next years city break with 2 school friends, came out 45 minutes later all booked, (we’re off to Malta) deposit paid, + car park, Holiday ins... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hays organised a wonderful holiday in Venice for my fiancée and me. Emma and her team were so helpful, always available if you have any queries, and do such a good job in minimising the stress of goin... See more
Company replied
Olivia was exceptional. Friendly and knowledgeable about the holidays you offer. Very patient as we had no idea where we wanted to go but did stipulate adults only. She showed us lots of options be... See more
Company replied
We have used Emma at Colchester Hays Travel for years and as usually when booking this year's holiday. We got an excellent and professional service.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
12 Trinity Square, CO1 1JR, Colchester, United Kingdom
- 01206807925
4.9
Excellent
703 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All the staff were very helpful .
July 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Outstanding service from Emma and the team
Hays organised a wonderful holiday in Venice for my fiancée and me. Emma and her team were so helpful, always available if you have any queries, and do such a good job in minimising the stress of going abroad. Thank you Hays!
July 10, 2026
Reply from Hays Travel - Colchester
You very welcome Colin, I'm glad Dawn and yourself had an amazing time in Venice, we are always here to help arrange your next amazing time.
I popped into Hayes travel
I popped into Hayes travel with 3 destinations in mind for next years city break with 2 school friends, came out 45 minutes later all booked, (we’re off to Malta) deposit paid, + car park, Holiday insurance. It couldn’t have been more easier. Thank you Emma for all your help. I would definitely recommend booking your holiday through Hayes Travel, Colchester. The staff are excellent.
July 22, 2026
Reply from Hays Travel - Colchester
Hi Cathy, Thank you for such a wonderful review it is always a pleasure to see you in store and to help organise you girl trips
We book with you very frequently and…
We book with you very frequently and are always add us happy with the service
July 25, 2026
Reply from Hays Travel - Colchester
Thank you for booking another holiday with us in store, we appreciate your repeat custom and thank you for a lovely 5* review
Very friendly and efficient service…
Very friendly and efficient service could not have done more to help me with what I wanted
July 25, 2026
Reply from Hays Travel - Colchester
Thank you for your 5* review and lovely feedback. We are glad we were able to get everything booked for you and we look forward to seeing you in store again soon.
It's so fantastic to be able to talk to…
It's so fantastic to be able to talk to helpful people, face to face. The team at Colchester have incredible knowledge and experience
July 16, 2026
Reply from Hays Travel - Colchester
Thank you for your fantastic review! We are so pleased to hear that our team provided excellent service and that you found their knowledge and experience to be incredible.
Olivia was excellent
Olivia was excellent, she was patient, professional, and nothing was to much trouble for her while we were in Hays Travel.
July 23, 2026
Reply from Hays Travel - Colchester
Thank you for your wonderful review! We are so pleased to hear that Olivia was patient and professional, making your experience with us so positive.
Great service
Our experience went very smooth. Everything was explained to us and it wasn’t too much trouble to search for a holiday
July 19, 2026
Reply from Hays Travel - Colchester
Thank you for your kind review, it's our pleasure to help and we look forward to seeing you again soon!
helpfull and informative staff
helpfull and informative staff, took time to go over everything with us made booking our holiday a lot easier and less stressfull
July 9, 2026
Reply from Hays Travel - Colchester
Thank you for your kind words, it's always our pleasure to help
We have used Emma at Colchester Hays…
We have used Emma at Colchester Hays Travel for years and as usually when booking this year's holiday.
We got an excellent and professional service.
July 16, 2026
Reply from Hays Travel - Colchester
Thank you for your 5* review and lovey words about Emma. We appreciate your repeat custom and look forward to booking you many more amazing holidays.
Booked 2 holiday's now with Hays and…
7Booked 2 holiday's now with Hays and find them so helpful and friendly.
July 9, 2026
Reply from Hays Travel - Colchester
Thank you for your 5* review and lovely feedback. We are glad we got everything booked for you and look forward to seeing you in store again soon.
Very helpful staff
Very helpful staff. Very knowledgeable and have booked many holidays with Hays over the last few years.
July 2, 2026
Reply from Hays Travel - Colchester
Thank you for your lovely 5* review, we appreciate your repeat custom and look forward to booking you many more fabulous holidays.
Reply from Hays Travel - Colchester
Thank you for your lovely 5* review and repeat custom. We look forward to seeing you in store again soon to book more amazing holidays!
Always a pleasure talking to the Staff…
Always a pleasure talking to the Staff at Hays Colchester, Thanks to Kayliegh for all the support and assistance.
June 21, 2026
Reply from Hays Travel - Colchester
Thank you for your repeat custom of the past years, it is always a pleasure to help get your next adventure booked up
My Travel Agent Leyla
My Travel Agent Leyla, was so lovely and knowledgeable. Very quick and efficient. Would highly recommend Hays Travel.
June 21, 2026
Reply from Hays Travel - Colchester
Thank you for taking the time to complete a lovely review on your consultant Leyla and thank you for booking with us in store
I was seen to by Chloe who was very…
I was seen to by Chloe who was very polite and professional , she answered any questions I had and was very helpful,
June 18, 2026
Reply from Hays Travel - Colchester
Thank you for giving us 5* and for booking with us in store
Reply from Hays Travel - Colchester
Thank you for the 5 stars, it is always a pleasure to get your holidays booked, we look forward to seeing you in store again soon!
Kayleigh had so much knowledge
Kayleigh had so much knowledge, was patient, was able to guide us to the best hotel/package to suit our needs.
June 11, 2026
Reply from Hays Travel - Colchester
Thank you for your wonderful feedback! We are so pleased we could help you find the perfect package.
Brilliant
Very polite, helpful and friendly customer service advisor Lily (Lily) and Emma
June 11, 2026
Reply from Hays Travel - Colchester
Thank you for your lovely 5* review, it was a pleasure to book your holiday. We look forward to seeing you again soon to book more amazing holidays!
Olivia was very professional
Olivia was very professional, friendly and great service which is why I always book with you
June 10, 2026
Reply from Hays Travel - Colchester
Thank you for your lovely 5* review and your repeat custom. We look forward to seeing you in store again soon to book more amazing holidays!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.