Excellent service as usual. Emma was extremely helpful and patient. She promised to do send us detailed information and did so very quickly. All the staff here in Colchester are courteous and friendy.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I popped into Hayes travel with 3 destinations in mind for next years city break with 2 school friends, came out 45 minutes later all booked, (we’re off to Malta) deposit paid, + car park, Holiday ins... See more
Company replied
Great service once again from Kayleigh at Hays Colchester, nothing is ever too much trouble, she is very efficient and answers all my questions. Thank you! Holiday booking is always easy & a pleasure... See more
Company replied
Excellent friendly service from Chloe would found the holiday we wanted and Olivia who confirmed and took our payment. Both were really helpful and we will be coming back to the Colchester again.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
12 Trinity Square, CO1 1JR, Colchester, United Kingdom
- 01206807925
4.9
Excellent
727 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Colchester
Thank you for your kind review, it's always our pleasure to help
The agent looked through all of my…
The agent looked through all of my options and delivered what I had asked for, she showed experience and patience,a great service all round.
April 22, 2026
Reply from Hays Travel - Colchester
Thank you for your 5* review, we appreciate your repeat custom and look forward to seeing you in store again soon.
Reply from Hays Travel - Colchester
Thank you for your 5* review, we are glad we got everything booked for you and we hope to see you again soon.
Reply from Hays Travel - Colchester
Thank you for your lovely 5* review, it was a pleasure getting everything booked for you and we hope you see you again soon.
Second to none.....
Fantastic customer service from polite and well informed knowledgeable staff.
April 8, 2026
Reply from Hays Travel - Colchester
Thank you for your lovely 5* review, we appreciate your repeat custom and look forward to seeing you in store again soon.
Olivia
Olivia was so very helpful and nothing was too much trouble
Friendly atmosphere amongst the staff too
April 5, 2026
Reply from Hays Travel - Colchester
Thank you for your lovely 5* review and kind words. We look forward to seeing you in store again soon to book more amazing holidays!
Lovely people
Emma, Chloé and all the staff at the Colchester branch are very helpful and friendly and I would recommend them to anyone -
April 14, 2026
Reply from Hays Travel - Colchester
Thank you for your lovely 5* review and your repeat custom over the years. We look forward to seeing you in store again soon to book more amazing holidays!
Effortless experience
Visited twice, first visit for price check and advice, staff were helpful. Returned a week later to book and again staff very helpful and made the process easy and painless.
April 11, 2026
Reply from Hays Travel - Colchester
Thank you for your 5 star review. We're glad we got everything booked for you and look for ward to seeing you in store again soon.
As per usual Emma & all the staff at…
As per usual Emma & all the staff at Hays Travel in Colchester are very helpful & were able to deal with my holiday needs in a very professional way.
April 11, 2026
Reply from Hays Travel - Colchester
Thank you for your lovely review, it is always a pleasure helping you book your holidays and we look forward to seeing you in store again soon.
Very good experience,staff friendly…
Very good experience,staff friendly ,helpful and felt very relaxed.100 percent Leyla was brilliant we left all questions answered and better still we are going to jamaica. 5 stars for customer service well done Hays travel
April 9, 2026
Reply from Hays Travel - Colchester
Thank you for your kind review, it's always our pleasure to help and we hope to see you again soon
The young lady that helped us book our…
The young lady that helped us book our holiday was very helpful and polite.
April 2, 2026
Reply from Hays Travel - Colchester
Thank you for the 5 stars, we really appreciate your positive feedback
Helpful, kind, efficient and knowledgeable.
Lily was really helpful and kind and very efficient and knowledgeable. I really feel I could go back to her at any time with more questions. She and the Hays Travel set-up made booking my holiday very straightforward and a pleasure.
March 31, 2026
Reply from Hays Travel - Colchester
Thank you for your lovely 5* review and kind words. It was a pleasure to book your holiday and we look forward to seeing you in store again soon!
Booking a holiday is fun and Layla made…
Booking a holiday is fun and Layla made the experience easy
March 31, 2026
Reply from Hays Travel - Colchester
Thank you for your lovely 5* review and for choosing Hays Travel. We look forward to seeing you again soon to book more amazing holidays!
We popped in after see a holiday posted…
We popped in after see a holiday posted in the window the service was very very good so we decided on the spot to book, very pleased
March 8, 2026
Reply from Hays Travel - Colchester
Thank you for your kind review. We're glad to hear you had a positive experience with us and we appreciate your feedback. We look forward to seeing you again soon
Helpful indeed
March 20, 2026
Reply from Hays Travel - Colchester
Thank you for your kind words, we're always happy to help and look forward to seeing you again
Reply from Hays Travel - Colchester
Thank you for your lovely 5* review and for choosing Hays Travel. We look forward to seeing you in store again soon to book more amazing holidays!
Very helpful and polite staff nothing…
Very helpful and polite staff nothing was to much trouble.
March 25, 2026
Reply from Hays Travel - Colchester
Thank you for your wonderful 5* review and for choosing Hays Travel. We look forward to seeing you in store again soon to book more amazing holidays!
A Train Journey With A Difference
I booked with Emma who made the process very relaxing and easy . Last year we went to Vietnam which was also booked through Hays and Emma suggested going with Intrepid which was brilliant advice . We had a great holiday !
March 15, 2026
Reply from Hays Travel - Colchester
Thank you for your kind review. We're glad to hear you had an amazing time, it's always our pleasure to help.
We look forward to seeing you again soon!
Reply from Hays Travel - Colchester
Thank you for your kind words, it's always our pleasure to help you and look forward to seeing you again!
Very polite helpful assistant
March 22, 2026
Reply from Hays Travel - Colchester
Thank you for your kind review, we look forward to seeing you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.