Excellent service as usual. Emma was extremely helpful and patient. She promised to do send us detailed information and did so very quickly. All the staff here in Colchester are courteous and friendy.... See more
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I popped into Hayes travel with 3 destinations in mind for next years city break with 2 school friends, came out 45 minutes later all booked, (we’re off to Malta) deposit paid, + car park, Holiday ins... See more
Company replied
Great service once again from Kayleigh at Hays Colchester, nothing is ever too much trouble, she is very efficient and answers all my questions. Thank you! Holiday booking is always easy & a pleasure... See more
Company replied
Excellent friendly service from Chloe would found the holiday we wanted and Olivia who confirmed and took our payment. Both were really helpful and we will be coming back to the Colchester again.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
12 Trinity Square, CO1 1JR, Colchester, United Kingdom
- 01206807925
4.9
Excellent
724 reviews
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Brilliant
Very polite, helpful and friendly customer service advisor Lily (Lily) and Emma
June 11, 2026
Reply from Hays Travel - Colchester
Thank you for your lovely 5* review, it was a pleasure to book your holiday. We look forward to seeing you again soon to book more amazing holidays!
Olivia was very professional
Olivia was very professional, friendly and great service which is why I always book with you
June 10, 2026
Reply from Hays Travel - Colchester
Thank you for your lovely 5* review and your repeat custom. We look forward to seeing you in store again soon to book more amazing holidays!
Professionalism & Competancy
Your agent Olivia was very polite, attentive a good listener and altogether thrive to resolve our queries and questions and requirements leading to a satisfactory outcome.
June 6, 2026
Reply from Hays Travel - Colchester
Thank you for the 5 stars! It is very much appreciated. We are so glad we could get everything confirmed for you.
Excellent and very helpful staff,
Excellent and very helpful staff,
Highly recommend Travel Agency, used Hayes travel in Colchester many times over the years. Excellent company with excellent staff.
June 5, 2026
Reply from Hays Travel - Colchester
Thank you for the 5 stars and the positive feedback, it is always a pleasure to get your holidays booked!
They were very nice and very good they…
They were very nice and very good they look after me made sure i got the right holiday and when i phone to see about changing the flight back they were so nice and friendly about it and that’s why i keep coming back.
June 4, 2026
Reply from Hays Travel - Colchester
Thank you for your lovely 5* review and kind words. It was a pleasure to book your holiday and we look forward to seeing you in store again soon.
An excellent member of staff who was…
An excellent member of staff who was extremely patient and helpful
June 2, 2026
Reply from Hays Travel - Colchester
Thank you for your kind review and 5 stars, it was a pleasure getting your holiday booked! - Chloe
Excellent service once again Olivia…
Excellent service once again Olivia brilliant thank you
May 28, 2026
Reply from Hays Travel - Colchester
Thank you for your lovey 5* review, it was a pleasure getting your holiday booked for you. We appreciate your repeat custom over the years and look forward to booking many more fab holidays!
Reply from Hays Travel - Colchester
Thank you for booking with us in store and giving Lily a 5*
Emma at Colchester branch
Emma at Colchester branch, just perfect.
Knows her stuff & so good with helping
First Class
May 24, 2026
Reply from Hays Travel - Colchester
Thank you for your kind words, it's always a pleasure to help you and we hope to see you again soon!
Emma was fantastic and helpful as…
Emma was fantastic and helpful as always . Very knowledgeable. Holiday booked . See you for the next one
May 23, 2026
Reply from Hays Travel - Colchester
What a lovely 5* review, thank you for booking with Emma in store and we will look forward to seeing you again for the next one!
Reply from Hays Travel - Colchester
Thank you for your kind review, we are always happy to help and look forward to hopefully seeing you again soon
Kayleigh was very informative about the…
Kayleigh was very informative about the various rooms needed to accommodate our family
May 16, 2026
Reply from Hays Travel - Colchester
Thank you for booking with us and for the 5 stars, it is very much appreciated. We hope to see you soon!
Olivia made the booking of our first…
Olivia made the booking of our first river cruise an enjoyable experience
May 12, 2026
Reply from Hays Travel - Colchester
Thank you for your 5* review and kind words. It was a pleasure getting your magical Christmas cruise booked and we look forward to seeing you again soon!
It is great having Kayleigh back to…
It is great having Kayleigh back to help with my holidays. She is knowledgeable and caring.
May 9, 2026
Reply from Hays Travel - Colchester
Thank you for your 5* review and lovely words about Kayleigh. We appreciate your repeat custom over the years and look forward to seeing you again soon.
Sorry I can’t remember the young lady’s…
Sorry I can’t remember the young lady’s name but she was very helpful. Nothing was to much trouble and she answered all our questions we bombarded her with.
April 26, 2026
Reply from Hays Travel - Colchester
Thank you for your kind review, it was a pleasure to help you! Kind regards, Leyla
Olivia was exceptional
Olivia was exceptional. Friendly and knowledgeable about the holidays you offer. Very patient as we had no idea where we wanted to go but did stipulate adults only.
She showed us lots of options before we settled on Turkey.
She explained everything clearly and concisely.
All staff in the Colchester branch have been polite and helpful in the past as well.
May 2, 2026
Unprompted review
Reply from Hays Travel - Colchester
Thank you for your wonderful 5* review and kind words. It was a pleasure getting everything booked for you and we look forward to booking you many more fabulous holidays!
Book with confidence !
Friendly staff. Listened, researched and matched our requirements.
Great communication at all times making booking really easy.
Great experience
May 3, 2026
Reply from Hays Travel - Colchester
Thank you for your lovely 5* review. It was a pleasure getting this amazing holiday booked for you and we hope to see you in store again soon!
Amazing
Spoke to some wonderful members of staff, really helpful! Ended up booking our holiday during our visit instead of at home online, would recommend booking here!
May 2, 2026
Reply from Hays Travel - Colchester
Thank you for your lovely 5* review. We are glad Leyla got everything booked in store for you and we look forward to seeing you again soon.
Reply from Hays Travel - Colchester
Thank you for your kind review, it's always our pleasure to help
The agent looked through all of my…
The agent looked through all of my options and delivered what I had asked for, she showed experience and patience,a great service all round.
April 22, 2026
Reply from Hays Travel - Colchester
Thank you for your 5* review, we appreciate your repeat custom and look forward to seeing you in store again soon.
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