It was easy to book a holiday. The lady who helped us was very knowledgeable and made it straight forward. Everything has been organised to make it a stress free experience. Very happy customer.
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Excellent service as usual. Emma was extremely helpful and patient. She promised to do send us detailed information and did so very quickly. All the staff here in Colchester are courteous and friendy.... See more
Company replied
Thanks to Chloe who was very efficient in booking my holiday over the phone, always great service & very quick to sort everything out! I can highly recommend the girls at Hays in Colchester!
Company replied
We are both in our late 80s and find everyday life so difficult. At Hays travel everything is arranged for us and staff are extremely efficient. We can always rely on Hays.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
12 Trinity Square, CO1 1JR, Colchester, United Kingdom
- 01206807925
4.9
Excellent
732 reviews
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Olivia very helpful thankyou
September 4, 2025
Reply from Hays Travel - Colchester
Thank you for your 5* review and kind words, I am glad we got everything booked for you and I hope you have a lovely holiday
Chloe was very helpful
Chloe was very helpful, and helped us with any questions we asked. She couldn’t have done any more.
August 28, 2025
Reply from Hays Travel - Colchester
Thank you for giving me a 5 star review
Very kind and considerate young lady…
Very kind and considerate young lady that served us
August 24, 2025
Reply from Hays Travel - Colchester
Thank you for the 5 stars, it is very much appreciated and we are glad we got everything booked!
Simply the Best
Always happy to see you when you walk in the shop. Good at finding the best deals and helpful
to the final outcome.
March 11, 2025
Reply from Hays Travel - Colchester
Thank you for your positive feedback and for always booking with us, we hope to see you in store again soon!
Excellent service with a smile.
Although Mykee was extremely busy, on both occasions (original enquiry and then when we booked) the service, help and time afforded to us was absolutely brilliant,
August 28, 2025
Reply from Hays Travel - Colchester
Thank you for booking with us and for the 5 stars! It is very much appreciated.
Chloe at Hays travel in Colchester was…
Chloe at Hays travel in Colchester was very helpful. We told her what we was looking for and she made the whole process of booking our family holiday very quick and easy
August 28, 2025
Reply from Hays Travel - Colchester
Thank you for the 5 stars! Always a pleasure to look into holidays for you - Chloe
Very pleased overall
Olivia dealt with our booking very professionally and very pleasant.
August 27, 2025
Reply from Hays Travel - Colchester
Thank you for the 5* review and your kind words. It was a pleasure getting your holiday all booked and I look forward to seeing you both in store again soon.
Olivia absolutely brilliant
Olivia absolutely brilliant
Booked holiday with Olivia earlier this year she was very patient and knowledgeable when we went back to book another holiday we had Olivia again nothing to much trouble so patient and knowledgeable
August 16, 2025
Reply from Hays Travel - Colchester
It was a pleasure to help find the right holiday for you. thank you for giving me a 5 star review
Very happy customer
Came into the store to book a last minute hoilday. Emma was very polite, friendly and helpful. Walked away with a hoilday booked.
August 8, 2025
Reply from Hays Travel - Colchester
Thank you for booking with us in store and for your repeat family custom
Reply from Hays Travel - Colchester
It was lovely to serve you in store and thank you for booking with us again
Emma’s help was above and beyond our expectations.
Once again Hayes Travel made the booking of our holiday not only easy but enjoyable. Emma’s knowledge and willingness to help us find the perfect booking, was both professional and friendly.
August 14, 2025
Reply from Hays Travel - Colchester
Glad we managed to get a cruise sorted for the whole family yesterday, Thank you for giving me such a lovely review
Very helpful
Very helpful, clear and nothing was to much trouble. Good advice and very reassuring x
August 13, 2025
Reply from Hays Travel - Colchester
Thank you for your repeat custom and a wonderful 5* review
Reply from Hays Travel - Colchester
Thank you for giving Mykee a wonderful 5* review
Reply from Hays Travel - Colchester
Thank you for for taking the time to complete and giving us a 5*
Emma was fantastic as usual,very…
Emma was fantastic as usual,very knowledgeable about hotels and areas. Takes the time to make sure we get what we want .Thank you again
August 2, 2025
Reply from Hays Travel - Colchester
Thank you for giving me 5* always lovely to see you in store and I love hearing how the hols went. :)
Another great Hays experience
Another great holiday organised by Emma and the team at Hays in Colchester. They do an amazing job. Planes, trains, and automobiles (from the airport to the hotel) all organised. They took so much of the stress out of the experience. Thank you!
August 2, 2025
Unprompted review
Reply from Hays Travel - Colchester
Hi Colin, Thank you so much for such a wonderful review. It is always a pleasure to help get your trips booked up and we will be ready and waiting for the next adventure :)
Provided options for our long haul trip to Australia & Bali
We visited the branch to discuss a trip for next year to Australia & Bali, Emma was really helpful and provided us with all the info we needed which led us on to booking with you fab service & price
July 27, 2025
Reply from Hays Travel - Colchester
Thank you for the 5* review and kind words about Emma. We are so glad you received a positive experience in store and we hope to see you again soon
Hays Colchester.
I’ve been booking with Hays in Colchester for years now, the service there is second to none, I usually deal with Chloe but the whole team are great, friendly, professional and very knowledgeable.
I would highly recommend.
July 22, 2025
Reply from Hays Travel - Colchester
It is always a pleasure to see you in branch and to book your holidays. Thank you for the 5 stars, it is greatly appreciated - Chloe
Knowledgeable Human Beings
I have for many years when travelling abroad ,used Expedia, with telephone conversations leading to my eventual happy holidays.Unfortunately,this time I found that they no longer wish to speak,despite assuring me they would get me to the right assistant ,I always ended up in a blind canyon.( not Great ).so after two fruitless afternoons,I gave up,so... No Holiday !!
Later,I remembered the Hays Travel,shop in Colchester
So I thought why not give them a try,we'll 1/2 an hour later,I was booked,and all thanks to the lovely Kathryn,I was on my way to China and Japan.
It was so easy,because Kathryn was extremely knowledgeable and friendly and gave me the impression that she actually enjoyed helping me.
So it will be Hays Travel in future, for me.thankyou Kathryn.superb.
July 22, 2025
Reply from Hays Travel - Colchester
Thank you so much for your kind words about me, and such a lovely 5* review. It was lovely to meet you, and I am so pleased that I was able to help get your China and Japan tour booked for you. I hope that you have a lovely time away, and I look forward to seeing you in store again soon to help with booking some more fantastic holidays :)
Reply from Hays Travel - Colchester
Thank you for your 5* review, we are so pleased you had a great experience in our store and look forward to seeing you again soon
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