Have used Hays Travel for quite a few years, always been excellent nothing is never too much trouble. They check you in for your flight, complete fast track and organise your currency at preferential... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hays Travel managed to find us the kind of trip we were looking for and Tracey at the Colwyn Bay store was brilliant in achieving this. She was friendly, helpful and very knowledgeable. She found us a... See more
Company replied
We will only use Hays in Colwyn Bay for our holiday bookings. Our previous experiences with them have been so very good, and this time was no exception. We were looked after and advised so well by Tra... See more
Company replied
Extremely helpful, friendly and knowledgeable staff. They spent over 2 hours making all the arrangements for our holiday in one visit, and absolutely nothing was too much trouble - hotel, flights, t... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 10 Bay View Centre, LL29 8DG, Colwyn Bay, United Kingdom
- 01492 445024
4.9
Excellent
689 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So easy to deal with over the phone
So easy to deal with over the phone - Also good feedback on suggested holiday with good options
October 16, 2025
Reply from Hays Travel - Colwyn Bay
Good afternoon,
Thank you so much for your lovely review, I look forward to hopefully helping you with many bookings in the future
Many thanks,
Kemal and Team Hays Colwyn Bay
Kemal's knowledge and advice were…
Kemal's knowledge and advice were brilliant and he was patient in answering any question.
I'd been in contact with ROL but he swung it for me to book through Hays again.
October 13, 2025
Reply from Hays Travel - Colwyn Bay
Good afternoon Richard,
Thank you so much for your lovely comments and for booking with our store. I look forward to welcoming you back in the future
Thanks again,
Kemal and Team Hays Colwyn Bay
Reply from Hays Travel - Colwyn Bay
Good morning Dawn,
Thank you for your review and for choosing us to book your holidays once again. I look forward to welcoming you back into the store soon
Many thanks,
Kemal and Team Hays Colwyn Bay
Staff are always helpful and welcoming
Staff are always helpful and welcoming. Booked with
Lilie their apprentice who was very helpful.
September 27, 2025
Reply from Hays Travel - Colwyn Bay
Hi Rhian,
What a lovely review to read, thank you so much for your lovely comments and I will pass these comments onto Lilie
Many thanks,
Kemal and Hays Travel Colwyn Bay
I found the lady who looked after me…
I found the lady who looked after me fantastic, she made the hole experience so easy, she helped me all the way answered all my questions. I will never go anywhere else for my holiday's.
October 3, 2025
Reply from Hays Travel - Colwyn Bay
Hi Alan,
What a lovely review to read, I will pass your comments onto Keeley who I am sure will be made up
Many thanks,
Kemal and Hays Travel Colwyn Bay
From start to finish arranging my…
From start to finish arranging my holiday the service was faultless. All the staff were helpful and friendly. Lillie the lady who arranged my booking catered for and met all my holiday requirements. She explained everything fully and answered all my questions. I would definitely book another holidays with Hays, Colwyn Bay
September 27, 2025
Reply from Hays Travel - Colwyn Bay
Good morning Amanda,
Thank you so much for your lovely review, I will pass your comments onto the Lilie and the team. We look forward to seeing you again soon
Thank you,
Kemal
Their helpfulness and experience made…
Their helpfulness and experience made the booking a pleasurable experience
September 20, 2025
Reply from Hays Travel - Colwyn Bay
To David,
Thank you for your kind words I really appreciate you taking time out to put a review on Trust Pilot.
Many Thanks
Tracey Hays Travel Colwyn Bay
It was easy to book our cruise.
It was easy to book our cruise and received plenty of follow up advice.
September 11, 2025
Reply from Hays Travel - Colwyn Bay
To Steven,
Thank for your review on Trust pilot it means a lot to our store to read these.
Many Thanks
Colwyn bay
Amazing value and customer service
September 11, 2025
Reply from Hays Travel - Colwyn Bay
To Frances,
Thank you for your review on trust pilot many thanks for taking time out to do this.
Hays Travel Colwyn bay
Christiana was the one who helped us
Christiana was the one who helped us. She was so thorough and really enjoyed doing the research for our fly drive trip. She's awesome. Can't praise her enough. Thanks Robin and Chris
August 23, 2025
Reply from Hays Travel - Colwyn Bay
To Robin and Chris,
Thank you for your kind comments we really appreciate you taking time out to respond to Trust pilot i will pass it on to Christina.
Many Thanks
Tracey
Tracy was great
Tracy was great. Very helpful, personal insight and knowledge for booking our first time cruising.
September 5, 2025
Reply from Hays Travel - Colwyn Bay
Good morning Judith,
Thank you for your lovely review, I will pass your comments onto Tracey who will be made up. We look forward to welcoming you back in store soon.
Many thanks - Team Hays Colwyn Bay
Reply from Hays Travel - Colwyn Bay
Good morning,
Thank you for your review, we look forward to welcoming you back in store soon
Many thanks - Team Hays Colwyn Bay
An Excellent Visit
It was a very good visit. Our first visit to the Colwyn Bay Store, we fortunately had Kemal as our travel advisor. He was amazing, very knowledgeable and guided us through as we booked our Cruise with him. I would certainly recommend him to our friends.
September 4, 2025
Reply from Hays Travel - Colwyn Bay
To Mrs Wych,
Thank you for your kind review always a pleasure to help and look forward to seeing again soon.
Many Thanks
Kemal
Very easy and very helpful
September 5, 2025
Reply from Hays Travel - Colwyn Bay
To Miss chelsea,
Thank you for taking time out to write this review.
Many Thanks
Colwyn Bay
Friendly
Friendly, patient staff who did not rush us to choose and listened to what we wanted from our holiday
September 1, 2025
Reply from Hays Travel - Colwyn Bay
Thank you for your lovely review! I will pass this onto Christiana.
Reply from Hays Travel - Colwyn Bay
Hi Lorraine,
Thank you for your review. We look forward to seeing you in store again soon
Best Regards,
Kemal and Team Hays Colwyn Bay
Very helpful
Very helpful, nothing was to much trouble. Very pleased and looking forward to my holiday.
August 21, 2025
Reply from Hays Travel - Colwyn Bay
Thank you Mandy I will pass this on to Tracey. We appreciate this lovely review!
Reply from Hays Travel - Colwyn Bay
Thank you for your kind review! We appreciate this very much.
Reply from Hays Travel - Colwyn Bay
Good morning,
Thank you for your lovely review, we look forward to hopefully welcoming you back in store soon
Many thanks,
Kemal and Team Hays Colwyn Bay
Reply from Hays Travel - Colwyn Bay
Good morning,
Thank you for your lovely review, we look forward to hopefully welcoming you back in store soon
Many thanks,
Kemal and Team Hays Colwyn Bay
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.