Have used Hays Travel for quite a few years, always been excellent nothing is never too much trouble. They check you in for your flight, complete fast track and organise your currency at preferential... See more
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Hays Travel managed to find us the kind of trip we were looking for and Tracey at the Colwyn Bay store was brilliant in achieving this. She was friendly, helpful and very knowledgeable. She found us a... See more
Company replied
We will only use Hays in Colwyn Bay for our holiday bookings. Our previous experiences with them have been so very good, and this time was no exception. We were looked after and advised so well by Tra... See more
Company replied
Extremely helpful, friendly and knowledgeable staff. They spent over 2 hours making all the arrangements for our holiday in one visit, and absolutely nothing was too much trouble - hotel, flights, t... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 10 Bay View Centre, LL29 8DG, Colwyn Bay, United Kingdom
- 01492 445024
4.9
Excellent
689 reviews
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The experience was made great by your…
The experience was made great by your most helpful manager Kemal in Colwyn Bay who explained everything to us
March 1, 2026
Reply from Hays Travel - Colwyn Bay
Melvyn Owen,
We appreciate you taking the time to leave us such a lovely review. We are so glad to hear that you had a great experience!
Kind regards,
Kemal and Team Hays Colwyn Bay
Listened to my needs and found the…
Listened to my needs and found the right hotel for me
February 25, 2026
Reply from Hays Travel - Colwyn Bay
Good afternoon Anne,
Thank you so much I have passed your comments onto Trace - we look forward to helping you again in the future
Many thanks,
Kemal and Team Hays Colwyn Bay
Best travel agent !
This travel agents has the best staff! Friendly and efficient and so very helpful. Got exactly the tailored holiday I wanted. Highly recommend !
February 24, 2026
Reply from Hays Travel - Colwyn Bay
To Helen,
Thank you for your kind words about our lovely staff it means a lot to hear we are doing a good job.
Many Thanks
Tracey
Only called in to ask about Cyprus…
Only called in to ask about Cyprus holiday but given all the information by KAMEL we were offered a super deal hotel flights so we booked and paid deposit.
February 21, 2026
Reply from Hays Travel - Colwyn Bay
Good morning Marcia,
Thank you much for your lovely review - we look forward to welcoming you back soon
Kind regards,
Kemal and Team Hays Colwyn Bay
A positive experience, friendly and efficient staff
Not being experienced in foreign travel and wanting to book long haul flights for later this year, we decided to go to Hays in Colwyn Bay. We sat down with Maya, who explored our options for us and gave us lots of very useful information. We went home, applied for and obtained the travel permits for our destination, went back to Hays a couple of days later and sat down with Kemal who booked the flights for us. A very positive experience and friendly, efficient service from both the members of staff whom we dealt with.
February 22, 2026
Reply from Hays Travel - Colwyn Bay
To Mr Elsam,
Thank you for your kind review for our store and the the kind words for Kemal and Maya we appreciate you taking time out to write it.
Many thanks
Hays Travel Colwyn.bauy
Great seevice
Great phone conversation with staff answered all my queries and help in booking
February 18, 2026
Reply from Hays Travel - Colwyn Bay
To Barry,
Thank you for your kind review for our store if we can help you further please let us know.
Hays Travel
Colwynbay
Reply from Hays Travel - Colwyn Bay
Good morning,
Thank you so much for your lovely comments - we look forward to welcoming you back into branch soon
Thanks again,
Kemal and Team Hays Colwyn Bay
Tracey was very professional with…
Tracey was very professional with unbiased advice
February 14, 2026
Reply from Hays Travel - Colwyn Bay
To Mr Evans,
Thank you for taking time out to write your review it means a lot the store.
Many Thanks
Excellent helpful service,staff went…
Excellent helpful service,staff went above and beyond to help me. ⭐⭐⭐⭐⭐
February 12, 2026
Reply from Hays Travel - Colwyn Bay
Good afternoon,
Thank you so much for your review - we look forward to welcoming you back soon
Thanks again,
Kemal
Amazing service the agent messaged…
Amazing service the agent messaged straight away and holiday was booked in minutes she was attentive and all documents were sent definitely use again and looking to book more holidays
February 6, 2026
Reply from Hays Travel - Colwyn Bay
Good afternoon Victoria,
Thank you so much for your lovely comments - I will pass them onto Emma who will be made up. We look forward to hopefully helping you with many more holidays in the future.
Kind regards,
Kemal and Team Hays Colwyn Bay
Very helpful and professional.
Very helpful and professional.
We felt totally at ease with Sumaya who was both friendly and professional whilst helping to make our holiday reservation.
February 8, 2026
Reply from Hays Travel - Colwyn Bay
Good afternoon,
Thank you so much for your lovely comments - I will pass them onto Sumaya and we look forward to welcoming you back soon
Kind regards,
Kemal and Team Hays Colwyn Bay
Tracy is brilliant very thorough
Tracy is brilliant very thorough. Excellent service
February 7, 2026
Reply from Hays Travel - Colwyn Bay
To Pauline,
Thank you for your kind review its always a pleasure booking You and Barrie and Jacqueline on your fabulous holidays.
Many Thanks
Tracey
I always use Hays Travel the staff are…
I always use Hays Travel the staff are friendly and helpful, Sumaya was particularly helpful and gave good advice
February 7, 2026
Reply from Hays Travel - Colwyn Bay
To Marie,
Thank you for your kind review lovely to hear our team are doing a great Job.
Reply from Hays Travel - Colwyn Bay
Thank you for your kind words for the staff it means a lot to read them.
The staff are lovely everything done…
The staff are lovely everything done for you which takes the stress away always helped to get the best deal
February 4, 2026
Reply from Hays Travel - Colwyn Bay
Good morning,
Thank you so much for your review - we look forward to welcoming you back in branch for your next holiday
Kind regards,
Kemal and Team Hays Colwyn Bay
Well bit upset that a child of 8 cart…
Well bit upset that a child of 8 cart go with us due to no child places left!!! A family we meet up with booked with hays same holiday same hotel they booked in bishop Auckland 2days before me they paid 610 each person and were paying 710 per person!!! And they was goingvto be ten of us but now theres 9 because not paying 710 for a child!!!
February 6, 2026
Reply from Hays Travel - Colwyn Bay
Good morning Yvonne,
I’m sorry to hear that you’re disappointed.
As previously discussed, our suppliers use fluid pricing, meaning prices can change over time. The cost can also be impacted depending on passenger numbers and room type. It’s also worth noting that there are only a limited number of free child places available on each departure date, and once these are allocated, we’re unable to offer additional ones.
Kind regards,
Kemal and Team Hays Colwyn Bay
Reply from Hays Travel - Colwyn Bay
Thank you for your kind review means a lot to the store.
The staff are very knowledgeable and…
The staff are very knowledgeable and always very helpful.
January 31, 2026
Reply from Hays Travel - Colwyn Bay
Good morning Mr Hughes,
Thank you for you lovely comments - we look forward to welcoming you back soon
Kind regards,
Kemal and Team Hays Colwyn Bay
Ga ve us lots of imformation
February 3, 2026
Reply from Hays Travel - Colwyn Bay
Good morning Hazel,
Thank you for your comments - we look forward to welcoming you back soon
Thanks,
Kemal and Team Hays Colwyn Bay
Professionalism
Very helpful and even when the first hotel didn’t work out, Kemal showed no frustration. He just started again. A sign of true professionalism.
February 3, 2026
Reply from Hays Travel - Colwyn Bay
Good morning Mr Ford,
Thank you for your lovely comments - I appreciate it and look forward to hopefully helping you with many holidays in the future
Kind regards,
Kemal and Team Hays Colwyn Bay
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